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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1881 Views
  • 23 replies
  • 12 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30243 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42009 Views
  • 185 replies
  • 29 Bravos

Canada/ US data

 question about the limited time 34$ a month plan with 50GB data within Canada/US.  Am I to understand this would give me talk text and data in the US and Canada without roaming charges?when I click the plan details it sounds different - says messagi...

Kaden16 by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 0 Bravos

Payment taken but service still shows suspended

I have my account on auto renew.  Today it attempted to take the payment but failed as I hadn't transferred money into that account.  So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment ...

tantrue by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 1 Bravos

Cannot transfer plans

Recently I tried switching from a Telus data plan to a Public Mobile one. My brother, who was part of the shared Telus account was able to switch without a problem, but when I tried, I replied "Yes" to the Telus prompt confirming that I wanted to can...

hearsae by Great Neighbour / Super Voisin
  • 404 Views
  • 3 replies
  • 0 Bravos

Resolved! TELUS -> Public transfer question

Real quick - I am in the middle of an activation and I have 2 lines on my TELUS account and concerned because the authorization suggests that the TELUS account will be cancelled. I do not know if anyone has did a partial (ie. Test) of switching to Pu...

jdanham by Good Citizen / Bon Citoyen
  • 370 Views
  • 3 replies
  • 0 Bravos

HELP WITH ACTIVATION.

I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible. I can't get back to the option to select a free Sim card to be delivered to my home. When I ask for help from customer servi...

bronorm by Great Neighbour / Super Voisin
  • 262 Views
  • 1 replies
  • 0 Bravos

Resolved! 5G issue

My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.For...

Marque by Great Neighbour / Super Voisin
  • 534 Views
  • 3 replies
  • 0 Bravos

Phone having service issues. Restarting will only help for a while.

My phone says "cellular network not available" or loses access to the Public SIM card. To fix it, I have to reinsert my SIM card, and/or restart my phone. This fixes the issue for a few days, a few hours, or sometimes only 30 minutes before it does i...

SvenR by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos

URGENT: Can't make outgoing calls

I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...

Data

Why a new subscriber cannot access data?

Help9 by Great Neighbour / Super Voisin
  • 571 Views
  • 5 replies
  • 0 Bravos

Change phones

I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code.  I get a code via email first but then sends & asks for the...

Marcd46 by Great Neighbour / Super Voisin
  • 330 Views
  • 3 replies
  • 0 Bravos

Resolved! Locked Out of my account

Hello,I am currently locked out of my account because I have lost access to the email that I log into all the time.I broke my phone so I cannot log into my account so I created a backup account to ask this question. Can anyone offer me any type of ad...

isaac2787 by Great Neighbour / Super Voisin
  • 330 Views
  • 2 replies
  • 0 Bravos

Resolved! Transfer Phone Number - old # still showing

I became a Mobile Customer with a new cell number. All was good. Then I decided to Transfer my Bell cell # to PM via transfer feature. Line is now transferred, call are coming through but within my settings>cellular under sims it’s still showing the ...

Berghouse by Great Neighbour / Super Voisin
  • 392 Views
  • 2 replies
  • 0 Bravos

Resolved! Change Phone Number with SelfServe

Hello fellow community users!Hope everyone has been doing great and enjoying the summer! I have some questions regarding changing my phone number with SelfServe in my Public Mobile account, and here they are: 1. after number change, will my old numbe...

BernardZ by Great Neighbour / Super Voisin
  • 535 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't login to the app

I can't login to my account on the mobile app as it just sends me back to the login page after I sign in with the correct stuff.This is just recently after purchasing a plan so I can't set up the account at all.

Picture messages not downloading/loading

When people send me MMS images they do not load or downloadHere's what I've tried:Taking out SIM / resetting SIM cardRestarting phoneTurning airplane mode on/offMaking sure I'm connected to mobile data networkI need public mobile to fix this ASAP, it...

Eddie88 by Good Citizen / Bon Citoyen
  • 717 Views
  • 6 replies
  • 0 Bravos

4G phone on 5G plan

Hello,I just wanted to make sure there no problem with me signing up for a 5G plan but my current phone is only 4G compatible.  

Fletch84 by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

90 Days Subscription plans

I noticed that there are 90 days plans on the main page that are cheaper (saving 1$/month) but I couldn't find those plans when I log in to my account, although there is a mention for that "Choose the speed and subscription that's right for you. Save...

Feedo90 by Good Citizen / Bon Citoyen
  • 804 Views
  • 2 replies
  • 0 Bravos

Refer a friend

I refered my wife to public mobile she already activate her account she did not get the chance to enter the referral code how can she use the code

Gassan by Great Neighbour / Super Voisin
  • 230 Views
  • 1 replies
  • 0 Bravos

Resolved! Activate

Didn’t get text to trfr number. App is locked on last page error on activation.

FCPreston by Great Neighbour / Super Voisin
  • 345 Views
  • 2 replies
  • 0 Bravos

Resolved! unlimited subscription saying it has run out

My plan has unlimited Canada wide talk and text and now I am being told it has run out - please can you let me know what I need to do to fix this. My number is xxxxxxxxxxxxxxxxxxxxx Many Thanks xxxxxxxxxxxxxx

Alex80 by Great Neighbour / Super Voisin
  • 439 Views
  • 5 replies
  • 0 Bravos

autopay diduction

I have public mobile for long time. it was always deduct 2 dollors with autopay. but why this feature disappeared after Apr 2024? why I have to pay full amount of subscription now.

weifen by Great Neighbour / Super Voisin
  • 417 Views
  • 4 replies
  • 3 Bravos

Resolved! SIM card

New customer (today).  Need to know when to change to new SIM.  Already confirmed to old carrier that I am switching but no one old or new has said to switch cards

catherine73 by Great Neighbour / Super Voisin
  • 467 Views
  • 5 replies
  • 2 Bravos

American text and data not working

Hello  I have an American data and text plan on my account. I am connected to at and t but my text and data do not work. Any ideas?

Eric37 by Great Neighbour / Super Voisin
  • 329 Views
  • 3 replies
  • 1 Bravos

Re: Address change

Does not work with Safari or Firefox browsers... the address displays as a single like, ie Province, Postal Code.  You can modify this info but system will just keep giving you a "Invalid Address" error.

Cesarino by Great Neighbour / Super Voisin
  • 289 Views
  • 2 replies
  • 0 Bravos

Subscription

I upgraded my subscription and was change for it but my account is still showing my old subscription. I sent a ticket about this issue but I didn’t get a reply. Any help would be appreciated thank you!

Jelay by Great Neighbour / Super Voisin
  • 276 Views
  • 3 replies
  • 0 Bravos

Resolved! Royalty credit and autorenewal credit gone.

Good day everyone,My $5 royalty credit and $2 auto renewal credit were removed starting May 2024. I get points for referral and points back only. Was everyone automatically moved to the points system? And royalty and auto renew credit removed? Thank ...

irisxiaolu1 by Good Citizen / Bon Citoyen
  • 798 Views
  • 9 replies
  • 0 Bravos
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