Community

Had issues subscribing my son and Black Friday deal now over

I tried to submit a ticket because I’m having issues subscribbing  my son and now the deal is over. I have tried many many time to submit a ticket and it won’t work. I’ve cleared cookies and all.

Code not received

Good morning, I didn't receive a code for verification

My data reset today, but my plan date and credit hasn't come out?

So my data reset as my renew date is November 30th, however payment hasn't come out and under the data reset it still says October 31st to November 30th. I don't know how to fix it seeing as only part updated?

SIM card sos

Please I'm trying to transfer number from one provider to PM but can't receive  text message. And can't active PM SIM card any help please    

Unable to Activation

I was able to select yes so my bell service is now canceled and I am unable to get text or calls or data with public mobile any help would be appreciated

Issue Activating Sim with Black Friday Deal

Hi PM,So on Black Friday, I was able to get the $34 - 50gb deal but I chose the option to purchase a physical sim. I just received the sim card today and when I try to active the sim, it takes me through the whole payment process again and I noticed ...

transfer phone number to a new phone

HelloI bought a new iphone and wish to use my phone... not sure to how transfer my number to my new iphone. I believe I have an e-sim currently? thank you!

Hi

Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem  

Talk and text not working, data does.

I transfered my number from Freedom mobile. My phone should work LG V50 V450PM. I've tried submitting a ticket but keep getting There seems to be an error submitting the ticket. 

Rogers/Shaw telling me they will cancel my number even though I already ported it to Public

On Sunday I jumped on the 40GB $34 deal, grabbed a sim from. Telus store and signed up and installed the app. After 30 minutes it appears the port worked. I setup voicemail and everything seemed great. For context I also did this with another number ...

Does my 10% points offer transfer to my new plan?

During last year’s Black friday, I got the $34/3GB plan + 12GB bonus with an extra 10% in points every month for a year and it’s expiring at the end of december. I’m thinking of switching to the 5G plans but was wondering if the 10% offer would carry...

rewards

Hello all,Quick question regarding rewards earned here. I am on the old rewards program so I am trying to get a few dollars off my plan. If I am active on here enough I am hoping to earn one or two dollars off my bill but i was wondering if these rew...

can't log in to my son's account

can't log in, I keep getting message used locked.  tried multiple times, please help

Can't get into my account.

I am a old public mobile customer. I can't seem to get into see the details in my account. I need to update the expiry date on my credit card. Might have something to do with old closed telus email used when I switched to Public years ago. 

Port Failure

I ported my number to PM from Virgin and then I went to port it back. I never received the text of accepting the confirmation and now Virgin is telling me I need to contact PM so they can cancel the request. How would I go about doing this and is the...

Payment using balance loaded by vouchers and points

Under the current points system you earn 5% back for every dollar spent.If you load your account with vouchers do you get 5% in points back?If yes do you get the points when loading voucher or when amount is deducted from balance?

Pausing account

How do I pause my account until I get a new phone, mine broke. 

$29 10g plan

I've been trying to change my subscription to the $29 10g data for past few days but the site kept freezing when I tried to apply the plan and now the plan is gone.  Can someone here help me?   If not I will have to port my number out on renewal as F...

Data not working properly since plan upgrade to 5G

Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...

Paying for 5G,but not getting it

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

npaid 165 in vouchers, still no service?

hi i need urgent help from @CS_Agent ... i paid my debt of 113$ off and put more in for the plan. bought a new sim. still no service...

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile…  I try scanning the QR code for the sim ...

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...