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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13998 Views
  • 117 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25222 Views
  • 183 replies
  • 26 Bravos

eSIM

My eSIM does not seem to activate. I tried to transfer everything over Saturday evening, it is now, Monday, and I am still on Bell. I did receive a request from Bell to switch, to which I confirmed yes, but for some reason, my eSIM will not activate.

James34 by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Subscription Plan

Hi there, i'm a current public mobile subscriber, my current plan is $25/month for 1024 MB of data. I see that new activiations gets $24/month for 4GB of data, is there any way to get a better deal on my current subscription or do i have to leave pub...

Roaringhammy by Great Neighbour / Super Voisin
  • 325 Views
  • 5 replies
  • 0 Bravos

Credit card renewal

I have a credit card that expires on Nan 1.  I have three accounts (tel. #s) on the card.   I have renewed bmy card on my account ant two of the accounts are still connected.  However, one was disconnected.How do I get the 3rd one reconnected?  I've ...

RE18 by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I prevent auto renewals?

How do I prevent auto renewals I don’t see no option and also I want to transfer my plan to a new sim with new number how can I do that?

MaddyS116 by Great Neighbour / Super Voisin
  • 340 Views
  • 5 replies
  • 0 Bravos

Resolved! Number Porting Issue - No Incoming Calls

I am unable to receive incoming calls after initiating a number port into Public Mobile. I responded YES to the SMS to initiate the port. Please send me the porting team number.

GJP0 by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Resolved! CS_Agent

Need customer support agent my phone number did not transfer and i have a nee number

Lynfreake by Great Neighbour / Super Voisin
  • 287 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming

If I buy a roaming add-on, can I call (voice) from Hawaii to North Carolina?

JohnnyB1 by Good Citizen / Bon Citoyen
  • 569 Views
  • 10 replies
  • 0 Bravos

Resolved! Boxing week deal current customer

Hi, I'm a current customer but saw the boxing week deal (29$/month for 30gb data) is significantly better than my current 35$/month for 3 gb data. Is there a way to match this as a loyal customer or do I need to cancel?Thanks,Kim

kimfm1 by Great Neighbour / Super Voisin
  • 783 Views
  • 10 replies
  • 0 Bravos

Charges I do not recognize

I have a few charges I do not recognize.  On November 27 I have a charge of 17.25.  In September I was charged 3 times as opposed to 2 (34.50, 39.10, 24.15)

Molly5 by Great Neighbour / Super Voisin
  • 157 Views
  • 1 replies
  • 0 Bravos

Resolved! Porting number from prepaid to monthly plan

Hi,I was wondering how to upgrade my son’s plan from prepaid(PM) to the monthly plan ? He is underage so he legally cannot get a plan to his own name. He needs  more  data and there is a boxing week sale.  How do I switch my son’s plan from prepaid  ...

RezaTay by Great Neighbour / Super Voisin
  • 265 Views
  • 2 replies
  • 0 Bravos

URGENT! My phone was stolen, and I can't access my account

My public mobile account was originally my mom's, and she eventually transferred it to me. When she did I changed the passwords and the email and credit card. I didn't login for a long time but for some reason I can't access my account now, no matter...

Shiv72 by Great Neighbour / Super Voisin
  • 331 Views
  • 6 replies
  • 1 Bravos

How Long Does it Take to Get Help ?

I have submitted a ticket yesterday but have heard nothing.I am not receiving calls nor do I see any record of calls in the call log.I have spent time with Apple and done diagnostics and there appears to be no problem with the phone.I have reset netw...

frogmeister by Good Citizen / Bon Citoyen
  • 527 Views
  • 12 replies
  • 1 Bravos

CS_Agent

Hi, I wish to switch my current 3g plan for a 4g plan for 4 gigs/month, as there is a boxing week sale. If I can't switch because I am a current customer, then I may need to switch providers to access a better plan. Any help would be appreciated.  

Brent_ by Great Neighbour / Super Voisin
  • 359 Views
  • 5 replies
  • 1 Bravos

Loyalty

Have been with Public mobile for a long time. I get 40GB for $34. Now I see new subscribers getting 50GB for $34. Why cant loyal subscribers get the same, if not better?

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JDBlue1966 by Model Citizen / Citoyen Modèle
  • 651 Views
  • 7 replies
  • 3 Bravos

Resolved! Public Points not giving me right amount.

Hi, I am just wondering why I got 1.20 Points instead of 1.70 points. Does it have to do with me changing plans? I just joined Public Mobile on Black Friday $34|20GB plan and it gave me 1.70 points. When I saw the $34|40GB Plan, I chose it for my nex...

facs1 by Great Neighbour / Super Voisin
  • 336 Views
  • 5 replies
  • 0 Bravos

Can't port out

Hello there!Does anyone know how to contact public mobile by phone?I’ve been having trouble porting out for five days now, and nobody has responded to my ticket yet.Thank you very much!

takyanyim by Good Citizen / Bon Citoyen
  • 350 Views
  • 7 replies
  • 0 Bravos

Roaming

Is Roaming available for South America?  If so, how do I ensure that I don't incur Roaming charges?

Gregjc1 by Great Neighbour / Super Voisin
  • 276 Views
  • 4 replies
  • 0 Bravos

Unsubscribe

Just wondering if anyone might know this process.Seems difficult to find this in the System.Any tips please advise,Thanks.

Sparky11 by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 1 Bravos

subscription not activated

i was with telus prepaid and transfer to public mobile when finish activation i got this messageSUBCRIPTION NOT ACTIVATED ; some one can help me to solve this problem 

jasintha2019 by Great Neighbour / Super Voisin
  • 260 Views
  • 4 replies
  • 0 Bravos

My subscription fee problem again and wait for 1 month

At the beginning of 2023 December I wrote my request to Public Mobile and they said they will solve my fee problem and I provided my information to them and now I still didn't get solve. Last month when I changed my subscription to a lower price and ...

uncertain6 by Good Citizen / Bon Citoyen
  • 278 Views
  • 5 replies
  • 0 Bravos

Incoming call issue new user

"I moved my phone number to Public Mobile, and the transfer was completed successfully. However, I am unable to make calls, although I can receive them on my Public Mobile device and use 5G data without any issues. Even when I switch back to my previ...

pm_user_2024 by Great Neighbour / Super Voisin
  • 385 Views
  • 8 replies
  • 0 Bravos

Suspended account when there is proper available balance

My account has been suspended. There is enough in my available balance to cover it and there is a credit card pre authorized for payments. Yet I was still suspended. Why? Please help me fix this. I can’t get a hold of anybody to help. I don’t want to...

Alizabeth1 by Great Neighbour / Super Voisin
  • 292 Views
  • 3 replies
  • 0 Bravos

Resolved! Account number wrong while changing plans

I was told that my Account number is incorrect from Public Mobile when changing to another plan, but it’s the right account number. What do I do?

Ary_ by Great Neighbour / Super Voisin
  • 438 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment Issues

My bank doesn't support online shopping... I've been able to use prepaid Mastercards as payment which has worked... I've been changing cards and can no longer do that. Help!

Yanni_boo by Great Neighbour / Super Voisin
  • 339 Views
  • 4 replies
  • 0 Bravos

boxing week plans

Are the boxing week monthly plans permanent forever? For example 4g speed for 29$ per month with 30 gbs of data will last for how long? is it forever?

619316 by Good Citizen / Bon Citoyen
  • 397 Views
  • 4 replies
  • 0 Bravos
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