Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a quick question regarding Can- US-Mexico plan,can I make call and send text to Mexico from US? Also, the other way around? also, can I switch countries where i want to make international calls?
I paid and signed up for PM, however I am not able to receive calls or text and can't call or text either. Internet is working without issues.Already restarted my phone and responded within 90 minutes to the text I received for transferring my phone ...
Im so frustrated because im having to deal with this issue again. I got a message saying my subscription didn't renew because there's no payment. but I have autopay set up. anyways when I logged into my account, it's asking me to choose my subscripti...
I bought a $100.00 top up they sent me a 16 number PIN code
I need to add data… how do I do that?
My current subscription shows a charge of $18, which includes 100 CW talk minutes and a 30-day plan with 250 MB of data. However, under the “Subscription & Add-on Plans” section, I see a plan offering 1 GB of data with unlimited talk and text for the...
I had a public mobile account since 2019. I logged in to change my payment and it told me to activate my account, basically from this start. I emailed customer service asking for help and they said I don't have the right email, but when I type in my ...
I switched to another provider. I need the public mobile last invoice . I realised i do not access to my account via the app anymore. Please help.Thank you
Hi, just curious how it turned out for you with the Mexico question. I am currently in Mexico and do NOT have a Mexico plan, but am receiving texts fine, and I have sent some fine as well, to Canadian numbers. I am nervous to be charged extra, but ma...
I bought a data add-on as I was close to my 10 GB limit, on my account is says now that I have 15 GB available. When I hit 10 GB it said I’d maxed out my data via text and my data has been cut off despite the fact that it clearly shows I have 5 more ...
I am setting up my very first cell phone. I did not get an email from Public with the QR code for my e-sim. How do I get the QR code with my e-sim. It's a new cell phone so I cannot exit the set-up screens to download the Public Mobile app.
I want to add another sim card/ phone number to my account for my other kid. I have one subscription and account. Do I just order another sim? Or can I order an eSIM (want to make sure I don't order a Replacement card) ?
Tried unsuccessfully to update my payment information with a prepaid vanilla Visa card, but it will not allow me to add the new information to my account.
I am porting a PM number to another carrier. When they send transfer request, public mobile is not sending consent text to me. So I can’t proceed with porting
My bill was taken out twice should be 27.25 but 27.56 was taken out also. Can someone help me
Hello. I see the lowest mobile plan with Public Mobile is $20 whereas Koodo is offering a $15. plan. I'm inquiring for a senior citizen that if they had to use a quarter every time, they made a phone call it might not total more than $2-$3 per month....
Ive ported my number from Virgin mobile.... I can make outgoing calls and send and receive texts but can not receive calls.. how long should I wait before contacting customer service?
Hello, Just transferred the number from Fizz and my inbound calling and texting is not working. how do I resolve this?
I need to change my payment method...please help
I actived my subscription on 1st Dec. It was 20+20GB Bonus data for 6 months for use within Canada, US & Mexico at 5G speed up to 250Mbps.However, When I check my public mobile app, It showing just 20G.Second,I applied a promotion WINBACK120 at that ...
I set up this service for a client in August and the phone number never worked. We were in between devices and finally got one that is working and would like to change the phone number so it will work but I am unable to sign into the account. Can you...
My virgin Plus account expired yesterday and I need the same number to be ported to Public, is it possible? I do not get SMS messages as the account is expired.
Trying to sign my wife up to Public Mobile - transferring from Rogers. I went through the process of signing up online and at no point am I asked if there is a pĥone number I want to transfer. So how do I go about keeping the number.
Hi, my father is on Public Mobile and does not know the email or login of his account here, so I am asking on his behalf.He is able to send and receive text messages but they do not appear on his phone within the messaging app, even though both sent ...
Hello, Just transferred the number from Rogers and my inbound calling and texting is not working.Thanks
I tried paying for my service but you guys didn't charge the full amount and now my service has been disconnected. I tried paying using *611 but it says I have 0 owing but the app says still owing is the 911 fee. Please fix this. This isn't the first...
Hello, my previous phone broke and I got a new one however I was using eSIM and I can’t get the two-step verification code to login so I can get my eSIM back. Can someone please assist
I just ported into PM yesterday. Everything is working except the Esim is showing the temp number. She suggested purchasing another SIM which will be credited back. Question is, in the app do I just select download and install? Will that automaticall...
I want to cancel my PM plan. If I want to port a phone number to the new server such as Freedom Mobile , how long it takes?
