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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activated new phone number, but got this message...

duplicate thread

Resolved! New Invoices are Missing Tax in Total

The new Publii system and its invoices are an absolute NIGHTMARE!I am trying to gather how much I paid last year for tax purposes, and the payment history deliberately hides the added tax in tiny font.When you go to download the receipt, the tax isn'...

Resolved! Activated new phone number on new phone with public mobile

Hello How long does it take to activate a new PM line?The process so far was:1) Insert PM sim into brand new phone2) Couldn't bypass set up of new Samsung account, which required a phone number, so logged into PM with a separate device to select a ph...

Resolved! Changing subscription plan

Im currently paying $35 per month, (turns out my rewards that gave me a $5 discount each month is apparently no longer applied with the new points system) so now Im back to paying $40 including taxes. This is my present plan: 3GB at 3G Speed, 30-day...

Resolved! Anyone's MMS not sending??

Just noticed this now, tried various messaging apps, rebooted phone, won't work. Regular texts send fine, MMS spits out an error to try again.

Resolved! Suspended account

Hi all,my account is suspended because my credit card was compromised and payment did not go through. i am trying to re-activate with my new credit card but wont accept. *611 is not helping because my old credit card is still stuck in the system, i ...

Change Name

How do i change my community name?

Resolved! Loyalty discount with new rewards?

With these new reward points do we not get a monthly discount for loyalty?

I lost my cell and now need to update my new sim card....

I have sent private messages, and ongoing for 3 weeks now, its just a gong show, I simply just need this new sim card activated so i can have a phone again, I cant get into my personal accounts because "theres a code, that gets sent to my phone"........

CHange voicemail password

I lost my cell and i'm trying to reset pasword with anither phone but its not working. And now it lock me out and asking me to call with my phone...Can

Mobile Outage's - Western Canada (Data Only). Plus a current Quebec Outage.

Hello Community, @fixin1 here.You may currently be experiencing a major network failure of wireless services in Western Canada. Calls and SMS messages will continue as normal.It is labeled as a Hardware issue, likely in the core network of the Wester...

Resolved! Solution to the dropped calls issue

More of a workaround really. The quick and dirty solution is to just put your SIM into an older phone that is not VOLTE capable. I have tried this with an old flip phone and older Android phone. Neither of them are VOLTE capable and forced to 3G mode...

Why can't I log into my account

Account

I have an account set up under my name, but for my son’s phone. I have set my phone to be a trusted device, however, every time I try to log in I am asked to confirm identity by the code that is sent to his phone number. How do I get the code sent to...

New Subscription And Sim Type

HiI live in Oakville, ON. I just subscribed to Public Mobile's $34 CAN-US 5G plan. While subscribing, it showed an option for a free sim card ($0) and an eSIM for (0$). I chose a physical sim as I have an iPhone 11 and it can only use 1 esim which I ...

Phone plan has changed

I went from $40 monthly to$75, anyone else got a surprise after the changes from may 2024

Cannot activate my phone - please refund my first subscription under @

Was asksed to write back from my privage account and answer following questions:The e-mail address registered on the account - ***@**** The account number: ends with 0932 (cannot access it)The last 4 digits of the registered credit card number: #### ...

Cancel port request and Public Mobile account.

Recently tried to sign up but disappointed by lack of support. A request was made to port my number from another carrier. I want this cancelled as well as my new account.

Changing plan on 1st day of subscription

Hi. I'm looking to change to a lower priced plan. Billing period is May 30 to June 29. My credit card is already billed for the afore mentioned period. If I change to another plan with lower price and to update now (May 30), will there be any billing...

Constant call drops

I constantly drop call when talking to anyone. I live in BC and this has been happening since around January. I talked to my Sister today and in a half hour phone call I dropped 4 times. I find this unacceptable. What can be done?

2 Step Verification

I lost my sim and how can I do my 2 step verfication now

Resolved! Calls Dropping Constantly?

Hi!I am having an issue where anytime I am on the phone for more than ~10 minutes, the call eventually just drops. It happens pretty consistently every time I call my parents or grandparents, which is twice or three times per week. It has also happen...

Unable to access voicemail

Get an error message and/or goes to ‘calling voicemail’ but never connects and on ending call i get a ‘call failed’ message.. ?? iphone 8 iOS 16.7.7

Resolved! Community Account Name for Multiple accounts?

I manage 3 accounts, (my own phone, my "landline" number for emergency, and my mother in law's phone) do I need to set up a different community name for each or can I ask the question with one.I recall if I had any issues before, the CS always asked ...

Resolved! Porting from Fizz to Public Mobile - Invalid Account number

Hi,I sent port request for porting from Fizz to Public Mobile. I entered correct Fizz account number prefixed with zeros because the Public Mobile form expects it in that format (Does not accept otherwise). I received message from Public mobile tha...

Resolved! Points - Just to be clear

I have been reading regarding the old and new system.. I understand I won't get my monthly referal $$ and loyalty for being at 5 year user..So all the referral I had - 4 friends is now gone, I don't get the Points credit and have to start referral to...

Transfer phone number from my esim to my physical sim

Can’t get into account to do so please help !!

Resolved! $5.65 increase

no problems ever, did not make any changes ever, long time customer, my payment went up by $5.65 this month?

Changing providers

I am looking at joining Public but I would have a early buy out fee from my current provider SaskTel, wondering if this would be covered by Public or on my own dime.

Transfer number

Я новий клієнт, я купив eSim-карту, я хочу перенести свій номер з k koodo, як я можу це зробити?

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