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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Pinwheel Phones work with public mobile?

Hi, does anyone know if the Pinwheel phone (safe phone for kids) works with public mobile’s plans? Thanks.

Someone is using my phone number to make calls without my knowledge

Hello,For some reason I could not submit a ticket as it keeps saying there is an error in submitting my ticket.I received a call today and the lady said her husband keeps getting phone calls from my number. Her husband acturally picked up today but o...

Network not available

Today I noticed I am unable to make calls. The network bars on the top shows greyed out, as in no service. I am in Markham and at home. So, this should not happen.I tried to insert the sim in another phone, same problem.I tried to toggle with airplan...

No service

I haven't had service for 2 days now. No single since yesterday morning. Anyone else having issues.

lost internet connection

No internet connection today. phone and SMS is working. It was working before.

new reward program.. my plan changed from 8$ to 15$ ?..

hi, is it normal that with the new reward program, my subscription passed from 8$ to 15$ ?

I have set up auto payment with my credit card but public mobile send me your phone is put on hold..

Is there any of problem to set up auto-payment?this is my business card(master)Do I have to top-up with my credit card?

Account Payment

What happened to my money that I over Paid?On September 1st I paid $28.25 and then switched pland on September 6th and paid $38.42. Should I not get a pro-rated credit for the orginal payment I made on September 1st since I only used 6 days of that p...

Services on Hold

I was charged my subscription amount twice today and when I log into the app it states that my services are on hold because my subscription has expired. When I attempt to "pay now", the transaction goes through, but the subscription status does not u...

Refer a friend

My father activated my account for him and he noticed that he hasn't been receiving the monthly point for when I activated using his code. There was an issue on your end when activating so we think something happened to cause this, I also did not rec...

Resolved! Repeating SIM failure message

HiI joined PM a couple of weeks ago. My phone worked fine for a week and, coincidentally after getting an iOS update, started to display SIM failure message. Removing SIM card and putting it back fixes the problem but only for a day or two and I h...

Cancelation of subscription and refund.

Hello, I tried to activate a plan for my mom, however I was having trouble with the e sim and her phone. We would like to cancel the subscription and have the charges reversed as this never worked for us! Thank you

Resolved! Bonus data vanished

I noticed a few months back I received some bonus data, It was around 100GB I believe. I noticed it there every month but never went over on my included data so it was never really used, I think it may have been at 99gb remaining. This month I used a...

account on hold

Is the public mobile site broken?

Replacement SIM card

If I enter a new SIM card number on my account does it replace the faulty one? Meaning same number, same plan?

Resolved! Phone service with no Data wanted

I have been a customer with Public mobile at least 5 years or more years and now and I have 4 phones under Public mobile as I am a family of 6 and I never had 1 problem with them.. I have another younger kid who is needing a phone now. I purchased...

International calls

I understand that only specific countries are allowed to call with special rates. Yet, my question: can I call other countries which is not part of such special rates knowing that the rate could be higher?

older invoices

I need to download all my invoices from 2020 to present - how do I do this?

What is the number to call public mobile customer service?

US roaming

hello, my plan is also for US right? Why were they offering me roaming plans? Can I use my current plan in the US ?

Resolved! Transfer my lucky number mobile to public Mobile

Transfer my lucky number mobile to public Mobile

Turning off option to add data sent to phone

My son ran out of data on his plan. That was fine, but then he received a text asking him to reply if he wanted more data and he said yes of course. My husbands credit card is on his account and we, of course, don’t want him adding data which gets ch...

Lost my plan and account??

I really need help! I hadn’t used my spare phone for a couple months and when I turned it on it said no service! I logged into my account and it had no plan or anything?!!!? I had left it setup on automatic payments and had a very cheap plan with lot...

Not able to confirm full access

I got a new sim and new subscription for which I have already paid. I keep getting this message "We’ve noticed you have an active Public Mobile service and would like to confirm your full access.A 6 digit code associated with your EverSafe ID will be...

how do i get my account number

Payment

My payment will not process. How do I complete a payment?

eSIM

I can’t load my eSIM and now my phone does not work at all. I even tried to buy a second eSIM to see if that would help and that is nowhere to be found.

All calls go to voicemail

The transfer was completed by answering 'YES' to the message from other provider. But now I can call out but can't answer any calls as it directly goes to the voicemail.New: Also text messages and phone calls are still routed to old Fido number. We g...

Internet slower after changing to 5G

I am experiencing slower mobile data speed since I changed to 5G. This is weird is there a reason for that?

Canada/us data and phone plan

Hey I have the Canada/us data and phone plan. So when I get to the states I won’t get charged with any extra roaming charges?