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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card replacement.

Good afternoon, I am a new customer. When I was creating my new subscription I opted to have a Sim card delivered to my home address. It takes about 10 days to arrive. Can I purchase a Sim card from one of your local shops and somehow cancel the requ...

Fail to activate esim card and need a new QR or activate code

How to get a new qr code of activate code to download my esim to iPhone again because i failed the first time And i think the code is excited.

Subscription expired

Today 24-01-2026 I ported from Koodo to PM and I completed my payment but after the whole process now the app says my subscription is expired as in on hold. Not able to get through the agent chat system.please help, thanks

E sim

How can I swap to eSIM instead as a new customer who just signed up

Can’t receive phone calls and messages

Just transferred from Fizz to Public Mobile. Can use data and make phone calls. But can’t receive phone calls, send message and receive messages.

How to cancel number transfer

I have activated public mobile and then a day after I mistakenly opted for transfer number option in my app. I also approved the transfer request when Received text msg from old provider. How can I cancel it now @Support

Resolved! Transfered number from kodoo but no signal

Hi, everything seemed to be going well but once everything got activated I lost signal and cant seemed to get signal back on my phone, already did reset my network and rebooted phone with no luck, anyone able to help ?

Payment and Support

I made the payment for a promo 20 dollars for 60 originally it was 40 but there is a 50 percent off untill the 26th. I made my payment and followed instructions and downloaded the app. I activated it and transferred numbers now its telling me my subs...

Trying to set up my wife's plan on the new 50% off for 2 years

My wife set up a new account and trying to get her the new promotion that Public Mobile is offering 50% off for 2 years. She just received her new sim card but in her account it shows the $35 plan. Is there any way to switch her to the new $40 plan ...

Re: Issue transfer number from fizz

Same thing is happening to me, it says that a member of the team will call me short my but no news since noon. Could I have the number as well?

Credit Transfers

If I have credits on an account and I want to transfer them to another account, can I? Basically I want to use my credits to pay for my friends monthly fee.Thank you.

Active my SIM card, but no service

I just actived my SIM card, but no service with my phone. Phone is Samsung A53. Can someone help me? Thank you!

40$ plan activated and 50% promotion not added

I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

Resolved! Tried to add a number to an account

So I recently ported one of my phone numbers into Public Mobile and it went great. I thought, OK, let's bring a second line into this account. Of course I tried to bring that number in. Then I realized, after talking to the automated support, that on...

Joined with referral code but don't see the credit in the app

I joined with a referral code but when I log in the app, I don't see the $10 credit as promised. Just join today. Does anyone know how to resolve this?

new customer promotion

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But when i log in and look at my subscription and payments it says 40$ for the next month instead of the 20...

how to login to my public account when old phone service is deactivated

I am having the same experience as most people here. Trying to install eSim, but cannot install the esim, the account from the ported number is now cancelled. I cannot receive the code to log into public since the old service is cancelled.Tried to su...

Can’t access account features as don’t have access to phone number

I lost my phone and had to get a new phone and sim. just received a new sim today. Tried to change sim through PM app but its asking to verify account. It keeps sending codes to my phone number that I don’t have access to.

someone making calls from my number-not me

Today at 1 am , 1:44pm., 1:45 pm and Jan.13 someone made calls to 1-226-580-4001 NOT ME

Cannot activate my account

Need to get my land line transferred from bell to pm

Resolved! Re: Resolved: Flash Sale Promo - Activation Issue

Me too. I switched today. Data is not working ! Just submitted ticket

Resolved! Cannot transfer (port) the number from Telus

When I go to the app to port my current number, I get an error that the number is invalid. It's a valid number. I am trying to contact support. However, I keep getting kicked out of the chat

40$ plan activated and 50% promotion not added

Plan activated today.I am a new customer referred by one of my friends with 50% off plan. I chose 40$ plan and paid 20$+ tax at the beginning. But that promotion was not added into my account and the account says it is suspended.

I see $40 instead of $20

Activated today, Jan 23 but I didn't receive 50% off. I see $40 and $5 off. How to adjust my payment?

transfer succeed but cannot reach my cell

I got a message saying transfer succeed. i followed the instructions - shut down and resarted. i can make outgoing calls. i tried to call my cell from my landline and it didn't go through. something is wrong?

Unable to activate new account and get 2FA number

Trying to transfer a number from another career. eSim is not installing and I cannot login to My Account since the 2FA code is being sent to a wrong number

Referral code and cancel shipping on new activation open Jan 23/2026

Hi,I forgot to add referral code when I did my activation. Can you please kindly add referral code xxxxxxxxx.I would like to cancel SIM card shipping because it has estimate delivery date of Feb 3, 2026. I would like to order SIM card from Amazon.Tha...

Trying to port number but esim will not install / activate

A family member is trying to create and account and is stuck on the last step within the app. Since we are porting a number the old provider has since cancelled the service and we cannot log back into public since we can no longer receive the verific...

Charged twice

I saw the promo of 50% discount I’m charged twice 22.60 on my card and over all sim transferred and also my next month renewal is also showing 40$ + taxes is it normal open the support ticket no answer from them

Pay bill

My phone/data service is off because I need to update my payment card information. After updating card, I can only see due amount and cannot find a button saying “pay now”. What a terrible experience!

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Sim card replacement.

Fail to activate esim card and need a new QR or activate code

Subscription expired

E sim

Can’t receive phone calls and messages

How to cancel number transfer

Resolved! Transfered number from kodoo but no signal

Payment and Support

Trying to set up my wife's plan on the new 50% off for 2 years

Re: Issue transfer number from fizz

Credit Transfers

Active my SIM card, but no service

40$ plan activated and 50% promotion not added

Resolved! Tried to add a number to an account

Joined with referral code but don't see the credit in the app

new customer promotion

how to login to my public account when old phone service is deactivated

Can’t access account features as don’t have access to phone number

someone making calls from my number-not me

Cannot activate my account

Resolved! Re: Resolved: Flash Sale Promo - Activation Issue

Resolved! Cannot transfer (port) the number from Telus

40$ plan activated and 50% promotion not added

I see $40 instead of $20

transfer succeed but cannot reach my cell

Unable to activate new account and get 2FA number

Referral code and cancel shipping on new activation open Jan 23/2026

Trying to port number but esim will not install / activate

Charged twice

Pay bill

Activate new card

Retiring 3G

Apple cellular watch

service in Europe

setup without app?