Customer service

[Schweitz54]

I signed up a week ago. I thought my phone was eSIM compatible, but turns out it is not. I have been trying to get ahold of customer service for over a week. I've logged on several times after 11AM and had no success connecting with an agent. What should I do?

[hairbag1 · Accepted solution]

@Schweitz54 

use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

added...alternative is to get a new PM hard sim yourself. If there's a MobIle Klink in your area, they have them otherwise you can get them on Amazon.