Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I bought a canada-us e-sim plan today. Got a new plan with a new number from PM first and transferred the existing Koodo number to PM.Got a message from Koodo to cancel the subscription and Koodo plan got cancelled.And got another message from PM to ...
Hi, I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page. Can someone from PM reset this ...
Hello,I'm a new customer, I've downloaded the app but when I try to log in, it tells me to "enter a valid email address", and it won't let me continue.. What should I do?
Why is it everytime I get one of the big plans I barely use any data, so I switch to the lower one and my data gets used up in. A day? I do nothing different and use wifi at home. All my back ground refresh’s are off
I switched my parents to Public Mobile. My Dad has an old phone (Samsung S5) and he loves it because the battery is removable. However, his data is NOT working. It's not an issue with Public Mobile, because when we take his sim card out and put it in...
HiI am on the can/us plan. I will be going to the state in the summer. I want to know if I can make and receive call in the state with my plan? Do I have to use a volte capable phone?Thanks
Hi there, I am setting up a new plan. My new public mobile # is ###-###-####. When I put the sim card in phone to get set up, it is asking me to confirm my identity because "you're logging in from an unknown device." and it has sent a 6 digit code to...
Recently my texting stopped working, but now that issue has been resolved. However, pictures will not send or receive through SMS or MMS. I read about apn but worried that I might mess up my phone.
Upgraded plan in March (more data at lower plan fee). Was charged for both old and new plans within a two week time frame (overlap). Should I not be getting a credit for the unused portion of the original plan?
Hello. At least for the last several months, I haven't been able to reliably download photos (described as "objects" ) on my messaging apps: most of the time it doesn't work, rarely and briefly it seems to work, even with the wifi on and the mobile...
Having issues with porting over my phone number from other provider (Getting phone number not eligible for port) Telus. Not sure if this is due to me just paying my last bill 30 mins before I tried to port.I went to submit a ticket for help and it st...
I cannot track down the email associated with my phone number? So therefore I can't respond to the confirmation email sent to confirm which email is on the account?
Good afternoon, my latest monthly bill failed to deduct $7 associated with auto-pay, loyalty, refer friends. Is there a reason for this? If not, please adjust.Thank you,Natasha
Hi there, can you please send me the PM support phone for the pot out? I'm out of the country not able to access text. Need to transfer to Virgin Mobile for the roaming. Has been submitting tickets but to no response from CS support at all.
This is for my wife's account. She needs to update credit card but the email associated with the account is no longer valid. She cannot login to the account to change the email or credit card. Help please.
I am trying to update my credit card information to make a payment and I keep getting an error code (there is an issue with your update please try again later) I’ve been trying to update my information for 3 days now and it will not allow me to updat...
I am a new customer to Public Mobile on a 50 gig/US plan And my data is not working while I’m in the US right now.I can’t submit a support ticket to describe the issue because of the mobile has no real customer service people and I don’t know how to ...
Just want to make sure I'm not missing anything here.I was under the impression that points could be used in any increment towards a bill... Is this something planned in the future or will it always be 15 for $15.Kinda sucks it you have a short term ...
Hi there, my along with my wife’s subscription is on hold apparently despite being on auto pay and my credit card was charged. The app overview mentions that my Subscription (US-Can $34 -50GB 5G) has expired. I have contacted an agent but I haven’t ...
I am not receiving the text message from PM asking me to approve the transfer. However, I am receiving allost immediately after a transfer request an email from the new provider saying the number cannot be transfered. I have transferred my spouses nu...
