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Megathread: Public Mobile Data Issues

Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! ANyone else keep getting 404 error and cannot get to a live agent support?

I purchased 3 plans last Sunday and have yet to receive our Sim cards. This site will not let me caht with a live agent. It keeps giving me an error on the PC and only a blank screen on my iPhone. What is up? I'm worrying I made a bad choice swi...

Resolved! Cannot access my account

Hello,My trouble began in Sept 2023 while in the US. I was hoping to add US coverage and I think I ended up creating a second acct accidentally while trying to create my Ever safe ID. Since that time I have been unable to access my acct. I now nee...

Rewards

Do you have to switch to the new rewards program? What is the advantage? Will it be cheaper?

Payment

I cannot update my credit card information, I do not know my acct email or password

Resolved! Temporarily pausing a plan when on vacation

Hi, I will be out of Canada for a few months and was wondering about the specific of pausing subscription. I read that you can pause the subscription for upto 90 days and retain your account and phone number. If you do subscribe abain within this 90 ...

Resolved! Questions about the Canada-US Plan

Hi, I was wondering if the plana only allows me to call US numbers while I am roaming in the US or am I allowed to also call US number from Canada without additional fees?Also, is there any difference between the 39 and 40 dollar plans apart from the...

Resolved! Contact number transfer

Hi we switched to a newer iPhone and after switching up the SIM card from old phone to new phone, both iPhones, no contact list is available on the new phone

Promotion

Is the promotion for 50gb data for 34$ a promotion that doesn't change in a few months? As in if you get the promotion it remains 34 dollars for the rest of your time on the plan? Or does the cost go up after a few months or years?

Not able to make and receive call

@CS_Agent My plan renewal date is today and not able to make and receive call today .

100 minutes plan

Does this include our coming calls as well?

Does Public Mobile ever given data plan for USA?

Any plans of improving the site's UX for mobile?

I was wondering if the Public Mobile team had any plans in mind for improving the user experience for mobile users, on both the mobile application and the website. The application just uses web views to display pages from the website itself.Being a r...

Can't even get through the Activation process without Error Page

I decided to move my whole family to Public after we closed a corporate account that we had at Bell. I purchased 4 SIM cards at a Telus store and set up an EverSafe account. I have actually set it up under two different email accounts with different ...

Resolved! text messaging not working

I can receive calls but cant send / receive a textbeen a customer for month now all was good, just changed to 3 month subscription, now text sms does not work

IPv6 deployment status

It appears that my mobile IPv4 Internet connection is behind a CGNAT. Does anyone know more details about the IPv6 deployment status and timeline at PublicMobile / Koodo / Telus Mobility?Thanks

2FA code goes to wrong phone number.

My login attempts result in the 2FA code being sent to the wrong phone number.'Is this a common occurrence?Should I be worried about my account getting hacked?The 1st attempt to have CS correct it failed.

Bonus points for TRANSFER to points rewards

WHEN do you know YOUR personal points you will get.Is it best to wait til April to join the points. ?What happens if I don't enrol before May 1st, and am staying as a customer with an active account.

Still waiting for problem resolution...

Anybody else have difficulties submitting a ticket? The chatbot just sends you around in circles it doesn't actually allow you to submit a ticket. Once you do find a way hopefully you don't experience the same issues I have been... On Wednesday I fin...

eSIM and physical SIM Card

Can I ask a eSIM and keep my physical SIM still work?If es, the physical SIM can be used for my Tesla’s connectivity .

The app is not available

Hello, I bought a SIM card and tried downloading your app, but it said, "This app is not available in your region." I am originally from Japan, where I got this iPhone. But I am in Alberta, Canada, and have already changed my l region to Canada. Can ...

Transferring from physical sim to eSIM outside of Canada

I want to transfer my physical sim to an eSIM but I am in the USA, meaning I am not on Public’s native network. Will this still work?

Subscription not activated while transferring a number

I started the activation of my public mobile simcard and opted to transfer my number from Koodo.I have got a message "Subscription not activated", and since then I am trying to get help from the chat but it does not offer any real help. The activatio...

Data reward

Just checking to see why I might not have received my 30 gig data bonus reward offer?My partner got a text today about that but I didn't and we are on the same account.Let me know as soon as you can.Thanks

Other account

I cannot access my other account at all. I need help please ASAP as my daughter now has no service as my credit card expired.

Resolved! Remnant of temporary number after porting in

I just migrated 2 phones from Koodo to PM. Both phones (Android) failed during SIM card activation. I was able to complete the activation and porting in of the first phone with the help of a Customer Service agent after creating a support ticket.Th...

subscription not activated

Just signed up for a new plan. Choose the esim and number port from Koodo. Now my account just says subscription not activated and to contact customer service. The credit card charge was posted successfully. Need help please

stuck porting number from koodo

Hi,I was trying to port my number from koodo with the app. my account is now stuck on subscription not activated, and when i try to resume activation on the website it gives me an error page. I never received an SMS, and activation failed in under 5 ...

Wrong subscription selected

I selected the wrong subscription earlier this evening. I need to upgrade it. How do I do this.

Who do I talk to about billing

i recently went on a trip to New York and purchased a roaming package add on for $30 for 3g data. This was a waste of money as I was not able to access data when I needed it. I was only able to contact people with their phone/SMS, for those that I ...

Getting friend's new account sign up bonus and apply my share code

Hi, I just signed up a friend to Public Mobile and transferred over his number. Everything went smoothly except at no point in the process did I see a place to put in my Share Code so he would get the $10 signing bonus and I would get the referred cr...

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