[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Payment not being processed
Hello everyone, My service is currently on hold because my payment is not being processed for no reason. It is giving me this message: "Sorry, we're not able to process your payment at this time. Please try again later." It will not work. What the he...
They call this 5G.
They should change west Edmonton to 1G service only. Service technician knows there's a problem but CANNOT fix it. What a joke.
Resolved! can't seem to receive or send pictures via text messages
Hi,For the past month I have not been able to send or receive pictures via text messages.I never had this problem before and have not changed any setting. My data is on as well.Most people I send to have Apples.
Transfer the number to a new phone
I do have a public mobile phone which is a very old phone, it doesn’t have any SIM card inside and the phone itself has a number, now this phone is totally died and I need to transfer this number and plan to a new phone( which I can buy a new SIM car...
Resolved! 4 numbers
Can I have 4 phone numbers on one bill ?
Resolved! New Number Not In Service
I changed my public mobile number 2 days ago and I still can’t receive calls or texts. However my data seems to be working fine. Tech support was suppose to reach out to me, but they are yet to contact me. Has this happened to anyone? And how long do...
Resolved! Problems with account registration and transferring number
Help! I have been unable to transfer my number from koodoo to PMEvery time I log in, it tells me to get support.I just signed up and recieved the SIM a few days ago.Paid for a month and now I'm having so much trouble with setting up this account...I ...
Resolved! Bill
My bill is up $6 ? Is there a change in rewards ?
Resolved! @cs_agent
The new phone number port occured Friday and everything works except for our going texts (sms) which keep showing the temporary assigned phone number. Calls work.Have reset the phone and turned the device on and off. Removed the sim and replaced it a...
Resolved! bill
my bill just went up from 17.25 to 28.75 . Increase of 11.50 any chance of finding out what the problem is
Resolved! Temporary phone Number
I activated my plan with a temporary number is there a maximum time limit before I can't no longer port a number from a different provider?
Resolved! How to switch $15 250MB 30-day billing to $19 3GB 90-day billing plan
Currently $15 250MB 30-day billing.How do I switch to $19 3GB 90-day billing.I only see $19 1GB 30-day billing as an upgrade option.
Resolved! US data
While in the United States why do you have to unselected automatic network operators setting and select the network provider manually to get data to work. Seems in my case AT & T seems to be the problem and selecting T-Mobile is the solution.
Resolved! Canada US 34 dollar plan
Would you still be able to add the 34 dollar Canada US plan on May 20 or is May 19 2024 the last day of this promotion?
Resolved! loss of rewards
Why did I lose my rewards of loyalty, pre-authorized payments, and refer-a-friend rewards when you forced me to migrate to the new public points system. You clearly state "you will not lose rewards.
Esim to sim card
I tried several times to switch from esim to sim card and I get stuck on the last step #6. Also I can't cancel the subscription. This app is a disaster. Can someone help on this?
Resolved! Payment Date Question
I want my payments to charge through on the first of each month. Is this possible to adjust? Or does the 30 day payment cycle negate this? Thanks to all in advance.
Resolved! Cant login
Cant login, system asking code sent to email when i complete this task its asking for Code sent to my phone which i have no access at this moment. In instructions to reset password its saying either or but not both for otp
Resolved! Sms
I can't seem to receive picture messages but I can send them, upon receiving picture messages it just says that one or more media attachments have been removed.
Resolved! Unable to access the My Rewards for multiple phone lines / emails
Hi,Just logged in to grab the $34 50GB plan and decided to see what rewards we have gotten after being transfered from legacy lines but after checking one account none of the others can aceess the site, it just keeps giving me the first accounts' inf...
Resolved! Phone numbers have gone missing
We had signed my daughter up to a plan and then my wife and I transferred from Telus to Public. We had put all the numbers under one account, but realized after that only one phone was actually working. Now we cannot retrieve two of our numbers. D...
transferring my Public Mobile number to other provider
I am transferring my Public Mobile number to other provider. I have received SMS from Public Mobile and I have replied "Yes". But my number has not been transferred. It's been more than 5 hours. Can you pls release/transfer my number?
Can't access account details
I can log in, but am stuck at a preactivation screen for some reason even though I already have an active number and was previously able to access my account before the switch over to EverSafe. Can this be reset? How can I access my account?
Resolved! Subscription Not Activated (stuck in app)
Hi, I need help with completing my subscription and setting up my phone/transferring number. I've completed until Step 6, but now stuck in the app because of an error with the subscription. Thanks
Resolved! may become incompatible???
Looking to change my subscription to $29, and then I am warned:"Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription."What the heck? Why don't you just TELL ME IN ADVANCE what wi...
Resolved! New esim activation and nothing is working
Hi there,I’m a new customer and just signed up for the Canada US plan. I have an iPhone 11 and was able to install my esim but my data isn’t working or my cellular (I’ve turned off my wifi), even though it’s showing like I’m connected. I tried to log...
Call out from USA
When I try to call out it says call failed
Service
My brother wants switch from Telus to Public mobile. He needs data. How can he do it? What's the process? Thanks for answering Champa
Resolved! transfer phone number
Hi I am trying to complete my activiation and when I put in my phone number to transfer it says it is not a canadian number even though it is. I am not with Koodo I'm currently with Virgin Mobile and when I try and chat with a live agent I just get ...
Help please
Good Afternoon,Switched my daughters phone and her number and plan did not transfer over. Let our subscription run out and just repaid and subscribed to a new plan but she does not have a SIM card. So she has a plan, but no SIM and her texting and ...
