Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m all of a sudden missing my holiday promos on my account. One was 2 GB and the other one was 1GB. They were not one time offers. I have been with public mobile for 5 years and the one promo was from my first year. And the other one was from my se...
Hi,I transferred my SIM card from my old phone to my new one. Now the phone when I turn it on asks for a "NIP code" of minimum 4 digits. This is apparently not the phone but the SIM card that is asking for that code. I have no idea how to get that...
Hello, I ordered 2 SIM cards, one for my wife and 1 for my son. Upon reception of the first one, I tried it in my son's phone and after activate, tried it. Nope. It continue saying Emergency calls only. I then tried the card in my phone, no luck ...
Good afternoon Approximately three weeks ago, I returned an iPhone XR for a refund. I haven’t heard anything back yet and no refund either. I would like to know approximately how long it takes to process the refund. Thank you so much
How do I change my plan to prepay?
please tell me
Beginning two or three days ago, my phone stopped receiving texts and calls. I can still send both texts and calls, just not receive. I have been a PM user for a long time, and all my bill payments are on time, so this is quite random. I have reset m...
Ordered andreceived a certified pre-owned phone. Order #305977 but did not receive the free SIM card that was advertised JB
Is there an issue with Public Mobile voice network? I am not able to make any voice call and no incoming calls for days now. Data (internet usage) is sometimes works, sometimes not in the last couple of weeks. I did verified my phone bill is paid up ...
I ordered SIM card online around a week ago. I got an email this morning saying that I will be receiving a refund for the SIM card. I did not request a refund. I am wanting to know the reason for this and I am wondering if I will not receive my SIM s...
I got an email with SIM cards order details.I have already received these cards 2 months ago.
Received offer of 50% online order of SIM right after I submitted an online order. How do I get my 50% discount
on autopay so don't understand prob with phone
Hello, trying to port my number and need my account #
Shows network not registered, even after trying restarting, resetting network settings and taking the sim card out and putting it back. Phone recognizes the sim number in settings.
Good Morning, Due to the storm knocking out power here in PEI, I hit my 5.5 Gig mobile data limit and I'm getting no data whatsoever when I turn off my generator to preserve fuel and my wifi shuts off. I know my plan renewal tomorrow but I'd rather ...
I’m out of data no power need help to communicate can’t add data took my money out of account for storm in power outage area till Wednesday night plz help
My renewal date is 26th of the month. I bought and started a US roaming package on the 23rd. I returned to Canada on the 25th. I received no “heads up” text about renewal on the 25th as usual. I’m on auto payment. This morning (26th) my account said ...
On a Public website it said:"At this time Public Mobile does not support this functionality. That being said, your phone may have features that will allow you to call someone using wifi or cellular data." I'm not sure what date it was posted, but i...
After reviewing my data usage I noticed 2 days in a row data usage of 1.3 and 1.4 gb after m. Both days I was at home and on WiFi. Can that be investigated to see what was going on or to dispute?Thanks
Hi, I have purchased a public sim card, activated it and transferred my old phone number from another provider to public.But can't receive any incoming calls and verification codes from application
I am very ANGRY right now. I have an account with you and pay my bill online here. But since you reformatted the darn website I had to create a NEW email and password. That was done 2 months a go BUT TONIGHT for some reason you will NOT let me sign i...
I have been getting all kinds error messages, when I’m trying trying login to all account pages I cannot bookmark individual webpages they will not load I always have to start at the main webpage, then choose account or rewards no problems with commu...
My last phone number auto pay can get 2$ reward per month,my new phone numer no rewards,Public change police?
My data is sudde ly not working, it says sign into network
My kid is in the Sanfrancisco USA and the PM US Data add-on does not work. She had the same troubles two months ago when she was in Atlanta. She has done all of the basic stuff trying to get onto T-mobile network but it does not work. Please help....
With Hurricane Fiona having knocked out power in Prince Edward Island, we may be (according to Maritime Electric) without power for days or even weeks & no WiFi...so we're all relying on mobile data for everything. TELUS, Koodo, Rogers, Fido Mobile...
Got new sim card how do i activate.
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