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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Rewards

How’s to get reward in the community?

Resolved! 2.24 GB data is used just after activating my simcard while I was on home wifi

Hi. I just activated public mobile. One hour after activation, 2.24 GB of data was used while my phone was on home wifi!! how is it possible?

Resolved! Voicemail prevents Call Forwarding to work

Hi there,I activated call forwarding on and it worked for a while. Two weeks later, all of the calls went to my voicemail before they got forwarded. I tried finding a way to disable voicemail but the instruction I found only prevented the callers to ...

Resolved! Bill suspend

I am out of the country for 1 month I would like to know if I can suspend the billing for that period. Thank you

Person calling is not able to hear me, but I can hear them...

My relative (who's on Public Mobile) is having an issue with calls some times. They describe it to me as:When I am talking to someone, they are not able to hear me but I can hear them. They explained that they have talked to the same people in the pa...

Resolved! Can't login

I can't login to my account, I reset my password and still can't login.I want to check my account for calls and data usage.

Why is phone cutting out during conversations?

Good MorningMy phone has been frequently but intermittently cutting out during phone conversations for the past month?How to fix this or troubleshoot the problem? Is it the signal or my iPhone?

Outgoing not working

I recently upgraded my PM plan, which will become active next week. Meanwhile I keep losing my outgoing service, is this related to plan change? Everytime I try making a call, the message immediately displays that call has ended and number not vali...

Keep losing service....

Since yesterday (April 14, 2023), I keep losing calling and texting. At times I just get a message saying no mobile network available. So I reset my network settings, but that didn't help. Now I intermittently get either the no mobile network message...

Resolved! Auto payment and changing credit card information

Hello allmy payment was an auto payment and the due date is today but I realized that my card information has changed so I went to my account and I corrected all information but my account was already suspended and just there is the option to pay by ...

Resolved! Info has been hacked

My credit card info was hacked. It seems like it happened through this account as my payment this month did not go through even though the money was available…this is the only account i use this specific card for….i did end up setting up a new card b...

Resolved! USA roaming

Any updates on USA roaming ?I saw a post in December saying T-Mobile was the only service Public Mobile has parnered with in the US.Is that still accurate ?

Resolved! RE: Activating Sim Card.

I Just got Iphone from Public mobile shop and the also send me a nano sim card how do i activate the new sim card now ??? or should I switch my Old Sim Card from my old Iphone 7 , Asking Telus which Public Mobile is a part of , first question the as...

Resolved! USA plans

Good morning, I'm new to this forum but have been with Public Mobile for awhile now. I just started travelling to the USA again. I have found that I don't have good coverage at 3G speed. I have bumped my plan up to 4G for the next billing cycle. Does...

Promotion in 2023

Hi, Are there any special promotions switching to Public Mobile and how to get them? Like extra GB data, $5 discount for 5 months or earning 3x points, I can’t find any new promotions. Is there any for now? Thank you

Florida coverage/data question

Hi everyone, we are planning a trip to Orlando and of course we would visit Disney. We would need to use the phone for data at Disney as we will use a Disney app to book our rides. We would need something dependable and reliable. I am not sure if an...

Resolved! GSM compatibility u.s canada

Will my amazon U.S. purchased android gsm phone work on Public mobile platform? I notice some phones are marked international but most just note GSM. I plan to acquire a PM sim card.

Resolved! Double paid data add-on

I recently added on some data and it didn't work, I ended up adding it again and realize that I actually did pay twice. Am I out of luck or is there a way to get a credit back on my acct?

Resolved! is it possible to get your old number back, after you changed it??

recently changed my number, without thinking of updating my social media and other personal accounts. Now I can't log into any of them... any chance i can get my old number back??

5GB one time gift wasn't applied in my account.

Hello there, is there any chance that I can redeem the 5GB one time gift that was given to me, it wasn't applied on my account. Thank you.

Resolved! I have bonus US calling and data still on my account and it's not working, help

I have just arrived in the US and my bonus US calling and data isn't working. Any help would be appreciated. It shows up in my account, but not sure how to activate it.

No items available in rewards catalog

I have 19 points but when going to redeem them theres NOTHING in the catalog!!! This is getting ridiculous

phone not working, trying to call my voicemail but its saying "us roaming not included"

Ive tried to call my phone number (289 area code, in canada where im located) off of a calling app AND my boyfriends phone amd every time it keeps saying "sorry your call can not be completed as your plan doesnt include US roaming" !!!! Im trying to ...

Paid for plan not working

I just paid for a new plan and it’s not working on my phone

Can’t receive calls or place calls

Phone calls are are not working at all, even to call voicemail nothing is working. Data and texting all works perfectly fine which is even more suspicious, it’s purely just phone calls that don’t work what so ever. I popped out my SIM and that fixed ...

Account sign in.

So the issue is that my credit card changed and plublic was uable to get my payment for april 2023. I tryed resetting my password to make the payment but never recieved an email. I have been trying everything but it doesn’t work. Why is it so hard to...

Resolved! Change plan lose rewards and existing add-ons?

Hi, I am looking to switch to the promo $40/15GB plan and wondering if I choose the switch now option, will I lose all my existing rewards and add-ons?

Resolved! Compromised phone number?

Hello,I'm getting phone calls every 15 minutes or so from the US numbers (different states). Every time I pick up the person on the other side claims that I called them. Has anyone had issue like that before? Thank you.

Resolved! Activation

Is it necessary to put the sim in mobile for activation or I can do it on another mobile as well?

Internet access

Hello, I have plenty of data but can't add access the internet or LTE when away on from home. Any idea on how to access the internet,?

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