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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Should I join Rewards as an old (>5 year) user?

I'm mostly interested in lowering the price of my plan. I have a $5 reduction from loyalty, $2 from autopay and $1 from refer a friend. The website says I will lose all of these when I switch over to Public Points Rewards program, but I will get poin...

Resolved! Text from PM related to complaints

Hey y'llGot this text from PM, a while back today, also thought of asking you guys about it Public Mobile here. Unresolved complaint about telecom or residential TV service? CCTS may be able to help. 1-888-221-1687 or www.ccts-cprst.ca. To learn more...

SIM card not received

I had ordered SIM card on Nov, and now it’s already over 10 days and I tried to look for help there’s no way to contact agents or anyone, keep telling me need to submit a ticket but in the ticket I need to provide order number, but I didn’t receive a...

Resolved! Leaving Canada to Pakistan

I’m leaving Canada tomorrow. Will I be able to get calls and texts in Pakistan? I have international calls and text but I’m not sure if that covers it.

Resolved! I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks.

I bought a SIM card from local Telus store, I also got my online subscribe SIM card after two weeks. How can I return this SIM card and get my money back?

Resolved! email.address

need help to update my email.address

lost sim card

Over two weeks and i never recieved it I already paid for it Help! (lost Sim Card)

United States add on plan

I purchased a US add on plan while I was in the US. But the data part of the plan did not work. I could call and text but when I was away from wifi I could not search anything.

Change subcription on Black Friday

HelloI've changed my subscription for me and my wife on Black Friday deal, as 34CAD for 40GB data for me and 29CAD for 10GB data for her. However, when the renew date came, those promotion plans were not applied to our account! May I ask what happene...

service

Why are we suddenly struggling to get service in our home? Been a customer for many years and never had an issue

Subscription not activated

After receiving my SIM I tried to activate my subscription by transferring my number from Koodo. On step 6 it just says "Subscription not activated." The only option I have on the app is to contact support (no live users any time I've tried). The bot...

Resolved! Hello

What Is an automatic payment?

Subscription Not Activated

@CS_Agent I have trouble activating my subscription. It stated, Something didn't go right while activating your subscription. Click below to contact a customer support agent.But whenever I tried to sign in, it just froze and nothing happened.

Forbidden a1 error trying to activate new account

Hi, I am trying to activate a new account and transfer my phone number. Midway through activating things on the app and the process failed and booted me back to the login. Now when I try to log in to the app, it just loops back to the log in screen, ...

Verification Codes not being received

Hello,I'm not receiving verification or activation codes from some apps such as Telegram to activate my account. I know they app is sending them because other people I know receive them, I've been trying since this weekend.... Help please

Resolved! Rewards

how much do I have to help to get rewards ?

Data still not working

I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked

Anyone else not getting verification codes?

I have been trying to log into my PM account for over 2 hours now, and codes sent to my mobile are not coming through. All other regular SMS come and go just fine. Codes sent to my email to go through, but I can't get "full access" without codes se...

Overcharge

I have changed my plan to Koodo on Nov 25, 2023, however, public mobile still charged me by pre-pay on Nov 13,2023 $36.16 for a full month. Should there be any refund to me ?

Using a UK mobile phone in Canada

My wife and I will be visiting Vancouver Island from the UK later this month to visit family, staying for about 5 weeks. I would like to use my (unlocked) UK mobile while we are there, to keep in touch with people at home, family in Canada, and also ...

Porting number issue

Hi, I ported my number from Virgin to PM on Friday December 1. I not receiving all text messages or calls.. Some people call and it goes directly to voicemail and so.e texts I'm not receiving. I'm also not getting any secure texts from my bank and o...

Resolved! upgrading to new black friday plan issue

Im a current public mobile customer. I purchased a new simcard to switch to my new black friday plan. I tried to transfer using the app to the new plan with my new sim card and its not letting me activate without switching to a new number. Please hel...

Lost phone, cant' log into public mobile account

I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?

Resolved! Service on new number not working

Help required to please revert back to old number, whom do I chat with or call, Urgent help required

Transfer of number not working

I need someone to call me please.. I transferred the number from Telus. They have cancelled tte number on their end but it’s not working public mobile ???

How to know if porting is successful?

I'm currently porting in my number from Zoomer to PM. So far, everything seems to be progressing as it. I still have my Zoomer SIM card in my phone (despite seeing a handful of posts that Zoomer doesn't send a confirmation text). How would I know if ...

Plan did not renew

Hello, I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?

Does temporarily freezing a phone plan disrupt scheduled phone plan switch?

I will be travelling abroad and plan on temporarily freezing my account/phone plan. However, I have a phone plan switch scheduled to take place during that freeze time period. In this case, if my account/plan is frozen & auto pay is disabled, will th...

This company the policy for changing subscription is absurd

Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...

Porting Incomplete help

I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...

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