Just Transferred from Freedom, Can't Text

[Bfong]

Hello,

I transferred my number 10 days ago but have not been able to send or receive SMS since. I read quite a few posts saying my number is in limbo.

I tried putting in my old SIM but it no longer works either. 

What can I do now? Thank you!

[Bfong]

It's just SMS. Calls are fine. 

[Yummy]

How about other services?
Data, calls in/out?

[hTideGnow]

HI @Bfong 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437