Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, It seems as though 30 day plans have been discontinued?If so, do I need to change my 15$ plan to the new 15$ plan to get the extra 5-6 days a year or this will automatically apply?
Porting my number over from rogers ESIM to Public Mobile ESIM & Not receiving EverSafe OPT Code via Textpublic mobile app deleted rogers ESIM info. Never received confirmation port text
My esim failed to install, now I am stuck in these chat box and lack of any noticeable customer support.The only option it gives me is to get support, but won't let me login to send a ticket because the redirect does not open any sites.So how am I to...
I have a Galaxy S21 plus, that is wifi calling capable, so why is it not showing in my settings and why cant I anable and use wifi calling, if PM enabled wifi calling last February. I joined and subscribed to PM 5G/40gb in September and PM FAQs say a...
I've logged into my account, I've clicked change subscription. I only see 5G, and 4G plans, when I click "All", I still see only 5g and 4g plans. Does anybody else see them? Are they still available? I'm trying to switch to the $15 plan. I saw the $...
Has anyone that has had problems with failed activation over Black Friday been contacted by the Techs yet and the problem resolved?- frustrated
Hello,I have seen that people are asked to contact a phone number when they are stuck in the porting process. Would someone please send me a private message with the phone number. I would greatly appreciate it! Thanks
I forgot to use a referral code when I signed up for my account. Is there any way you can apply the referral code? I just signed up for a phone plan yesterday. Thanks.
My autopay didn’t go through, when I try to login I get a code sent to my number and I login but there is no account info, it is trying to get me to set up a new account and SIM card. I have been active for a few years now
Hi I am still having issues with roaming. Whenever in the US I can't receive call from people in Canada nor can I make calls. Text and data work fine but calls aren't working. I have to use an app that uses data to make calls. Which is should not hav...
My activation failed while installing the eSIM, and I am frustrated with Public Mobile’s customer service so I cancelled my subscription. I will be staying with my previous provider, but I would like to request a refund, given I never installed an eS...
Hi. I switched to public mobile from virgin yesterday. However, I did not see that I had received a text asking me to approve the transfer of my number, and that text expired within 90 minutes. I called virgin and they said that public has to re init...
Hi,I bought this plan and eSIM, and then the system tells me that my eSIM is not working. I have been trying to get support since yesterday, and no success. Today, I created two tickets and still no answer. I may better request my refund.
Hello,My sister is trying to port her phone number during activation through the PM app, she's at the part where you put in the IMEI number. But when she puts it in correctly, she is unable to hit to "Continue" button at the bottom.The continue butto...
Hello,Just wondering when you signup and ask for the sim to be mailed out, does the reoccurring monthly billing begin when you registered your account or when you activate your sim within the public mobile app?
Hi My activation failed and I'm stuck in a loop of logging in. i can't even get in touch with customer support because of that. Who can i talk to? Thanks!
Hi, I am not able to login because my simcard is not working. I couldn't get OTP and when I press confirm for full access, there is no option to get OTP by email. How can I go to my account and activate ne simcard?
I subscribed my plan almost 2 weeks ago,but I did not receive my SIM card.Today I bought one SIM from Telus local store.How can I get my $11.3 SIM card cost back?
I got a problem at step 6 - Subscription not activated. I have this problem more than 24hrs and nothing changes.Now I have "chatr" and want to change it for public mobile.And I didn't get sms with change request.Plz help me
I need to help a family member port a number that requires CS Agent assistance. But to minimize disruption of the number, I'd prefer to complete the porting process after 6PM EST. Per subject, what hours are CS Agents active? I tried asking the bot, ...
Hi, Im don't know why but im not able to see my profile or use data
Hello. My account number is 7213. I purchased a plane( 4G , 40GB). It is deducted from my card twice . once 36.80$ and once 39.10 $
Hi all, I just signed up for the 5g / 40 gig offer, and my phone only seems to be connecting at LTE speeds. My phone is a 5g phone (Samsung Galaxy S21 5g) but I can't seem to link up at 5g. I'd welcome any input from those smarter than I to figur...
Hi, I'm looking to switch from Virgin to the $34/40gb 5g promo but I'm a little confused as what the next step is.I can see that I need to register an account and order the sim card but at what point do I transfer my number? I've made it to the check...
Porter number in from Koodo during activation, and it does not appear to have worked. The app hangs at the SUBSCRIPTION NOT ACTIVATED screen. I can't even try to get a new number for the SIM, and then port after, since that's the only screen I can se...
Hi There, I just bought a Sim card and made an application, I want to activate my subscription, but every time I log in, I got out of the web/app and find the following message.WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a syst...
Porter number in from Fizz, doesn’t appear to have taken. Currently have an active Fizz line and a Public line and my phone number is still stuck over with Fizz. Text messages and phone calls obviously not working as a result. It’s been about 24h now...
I have an issue with porting and sent a message to CS admin and have not gotten back to me. I need to get my phone sorted out. Ported from Virgin to Public Mobile, but number still says it belongs to Virgin. Also, unable to receive calls, can only se...
