Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi,Just wondering if anyone knows if the old $15 subscription plan with the included 250MB data is grandfathered for those of us that are still on it. It was too complex of a question to ask the PM chat bot...Thanks!
Hi good people!Signed up for a promo plan. Paid using online and continued to port over number. Koodo sent me a msg asking to confirm porting - I replied back Yes. All was good.Then my phone isn't sending/receiving calls. The website is giving me 'Fo...
Hi i would be interested in knowing how much data I use per month. I see PM gives a day by day summary for up to 90 days but i would just be interested in a monthly total going back a couple of years.Anyone know if that is possible?TIA
Hello, I would like to port over my son's number to PM but can I not just do that under my ID? Do I really have to create another ID and password for another line? Thanks Steve
My rewards are gone too. I got charged $30 instead of $20.My rewards were:Autopay reward $2Loyalty $5Refer-a-friend $3Plan is $30, minus rewards it's $20 plus HST.The old rewards didn't get converted and didn't get applied.
I just changed to the 5G Canada/US Plan online. The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information). Help from anyone please.
I'm trying to download my usage history from the last few months. But the download button doesn't seem to work, and hasn't for a few weeks. Is anyone else facing the same issue? Are there any workarounds?
I am trying to change/update my payment method-Visa. The card number is the same. just need to update the expiry and the CVV. When I have done several times a message saying" Sorry we havent been able to process your request please try again later"...
Yesterday I just signed up for the $19 1 GB plan to replace the $25 1 GB plan and it showed that I was going to be charged the $19 plus tax today on renewal but low and behold I was charged the $25 plus tax.I'm getting tired of submitting tickets to ...
I’ve already had to cancel a credit card because it’s being charged even though I cancelled my public account a year ago when I lost my phone. Public’s “customer service” is completely useless. how can I stop this from continuing to happen as the cre...
Hi, There needs to be a faster way of communicating with reps. Atleast have a live chat. First it was my text not working and now the mobile data is not working. I am already logged in and I message the rep and they start asking a bunch of security q...
Hi I was in the hospital and needed more data I bought gigs for $30 and bought 3 gigs of us roaming data by mistake. is there a way I can get it changed to the data I can use. I have never been to the us and have no plans of going there so it is usel...
Hi, I switched my public mobile subscriptions yesterday for both mine and my wife’s phones. My previous plan didn’t include any US roaming, but the new plan should have voice and data roaming to the US. We’re in New York right now and the voice works...
Hi everyone, as a brand new Public Mobile customer, I need some help please!My wife and I have been Bell customers for many years but I got tired of paying $100 per line for basic service, so I tried signing up to Public Mobile and porting my number ...
I am a legacy customer used to have 2 referral dollars per month all the way to April bill.After switching to Rewards there are Zero referrals.This is incorrect and needs to be fixed
I'm new here. Just signed up for this plan and when I went to the US today I received a message saying I needed roaming add ons to use my phone. Calling didn't work...
Lost access to Public Mobile account and cannot access email, not sure what password was used. I do have-the name of the email -the phone number-card used and amount paid-I think I have the pinDo Not have DoB, username etc. as it was all randomAny he...
Hello,I have two numbers registered with public mobile and am not able to log in using the phone number after trying to log in using my email. The message I receive states 'enter a valid phone number'. I've been locked out and have waited the requir...
