Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Site is having problems with signing in with new password.. keeps asking for code and won't let me sign in to see my account
I am travelling to Europe. Just wondering if Public Mobile has any data/voice/texting packages for Europe. I wasn't able to see anything on their website, but maybe wasn't looking in the right place.Thanks
Hello I have activated a simcard but i received this messageHey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone...
earleir we get $2 for autopay which will be taken off if we switch to points. plus rewards used to get deducted from monthly payments automatically to lower the monthly payment. do the public points work in same way to lower the monthly bill?
I can send them out and they get them, but I can't receive any from them. Don't know how long the issue has been going on but found out today
I received a special promotion. Refer a friend and we will both get a $5 credit for 5 months. My friend decided to take up the offer. Online it states SIM cards are available at Telus stores. Problem is no Telus place locally had a SIM card. The fi...
I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask f...
if I want to port out my phone number to other provider but my billing cycle just started, do I get refund on prorated basis for remaining number of days of billing cycle same as other providers do?
So I recently switched over to public from Koodo. On the first text my number is different than mine. But on the second text it switches to my number. Why is that? (FYI I also went from LG to Samsung when I switched carriers).
Hi. It doesn’t show where you enter the code they provided. Also I already added a bunch of add ons this past week. Can the credit be placed retroactively?
My account won't let me put my new sim card number in.
I live in the Atlantic Canada and was hit by Fiona. I got the message about the 2GB data for 30 days, but whenever I try to put the code in Plan & Add-Ons section I get this error: This is not a valid promotion code. Please help.
Need to transfer suspended account email etc to the new account my wife set up. She did not know why when activating it wouldn't let her put in my email address. So she put in one of her email accounts to activate my new SIM card. Later we realized t...
After signing in, every option I select from my account says " having a problem...try again later". It has been doing this since yesterday . Any information about this?
I purchased 5 g data before public mobility said that they would give us 2 gs free. Just wondering if I can get credit for the days that I got bc we had no power and my cell is the only phone I had that I could use and keep updated about the storm.
Ok for the past few days I am trying to figure out what eats my data and what doesn’t. Today I checked my data and I had 12.53MB used (I have the 250MB plan) then I went for a walk and when I came back it said 7.26 MB used. That was a nice surprise s...
I just referred a friend to enrol to public mobile and told her that we got 2 dollars off every month for setting up pre authorized payment. But she told me this reward did not show in her bill after she register. Can anyone help ?
I activated my SIM card and promptly received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone ...
How do I remove my credit card information
I am trying to port my phone number to another provider. There seems to be a delay on your side!
I received this text message today. Public Mobile hereWe're offering all customers impacted by Hurricane Fiona a free 30 day 2GB data bonus to help keep you connected. https://evb.gg/n#k66666nytawI don't have anyway to add it to my account.
How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS. But the phone is Lost
Hi. I’m from the south shore too (New Germany area). I am currently in South Carolina on vacation and I am wondering how I can access US texting with pictures etc. that I want to send back home to Nova Scotia. I haven’t been able to figure out what a...
Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?!
Okay, so, I can't log into my account because I don't have access to the old e-mail and it refuses to verify me by SMS. So, I can't get into the e-mail address to get the verification code. And I can't get a hold of a human to fix the issue. Their so...
Go to Plans and Add-On, at the bottom right but in promotion code "2GBFiona"
When my wife activated the new SIM (second card in the family), I omitted to give her the "recommend a friend" code and missed the rewards (for both of us). So, what should I do to recover it and receirewards?
Hi, Got an offer of 2 GB data for those impacted by hurricane Fiona, but can't find anyway to redeem the code. Please help.
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