Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I gave a wrong imei when transferring my number to public mobile, so transfer is failed. Now I want to give my old account number instead of imei in order to success. How to do that?
E sim would not activate and Qr code says it is no longer valid. What do I do?
I can't login to my account, email and password is ok, it just not opening in my account, It's going back to main page
Hi, I got a new SIM card and subscribed to a PC Mobile plan in a second attempt yesterday. I selected that the number should be transferred from my old provider. There was quite a bit of confusion(overloaded servers, wrong sim card in phone,...), but...
Just changed to the 40GB for $34 5G plan Just wanted to know... is it true that 5G is worse for battery life?... and even though i am on a 5G plan is it ok to leave phone data on 4G/LTE? Thanks
I signed up yesterday and transferred my number from another carrier. I'm able to make and receive phone calls and I can receive SMS, but I can't send SMS. My PM account also says it's suspended due to non payment, but I received a payment confirmati...
Hi,I purchased a duplicate $30 US-CAN add on bundle. Can I have that second charge removed? thanks!
how do I change my username?
I currently have a $15 plan and want to upgrade to the $29 plan that is posted on the PM website. Problem is when I login that plan doesn't show up. The $34 plan does but I want the $29 plan.
I ported over my number from Koodo and ever since the switch my RCS chats aren't working. When I go in the settings it says 'Status: setting up... trying to verify your phone number'I tried force stopping and clearing cache of Carrier services and t...
Hi,I had an agent authorized my account with a temporary phone number, I don't have my sim card, unable to check my account or sign in because it requires a second step verifications. Is there someone who can help?
I signed up almost 24 hours ago and haven’t received a call or SMS from my current carrier to confirm a change.The website had many glitches and errors while signing up, I would like to confirm the transfer request went through.Is there a Public Mobi...
How do you go about getting roaming to use in Mexico? Does the U.S Roaming work there?
Hello, I recently switched from Fido to Public Mobile. Despitr porting, and getting a message from Fido confirming the port, my Fido account has not been closed, and I cannot receive text messages on my Public Mobile eSIM.I got the following text mes...
I did't receive the authorization SMS
Is anyone else bumping into Payment Error Messages, instead of the 'Payment Successfully Posted' message when Activating a new Account? I've tried 4 times, hours apart and every single time it refuses Payment. Card is good, has plenty funds available...
Hi, I just got a new iphone 15 and decided to switch over to public mobile today. I was previously with Virgin mobile on an iphone 13. I went through all the steps to set up my nee plan and transfer my number over from virgin mobile but when it came ...
I subscribed to plan at renewal for December, don’t get a text confirmation, log in a few days later, not showing l have plan it shows available to subscribe again, not sure if it’s going through
I have been with PM for a long time, and haven’t checked my account for a while. Now after I logged, I am not able to see all my account info , just very disappointed with PM. Does anyone know what happened? Thanks.
what should i do? Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided...
I have purchased the Black Friday deal on Friday-$34 CAD for 40 GD (5G). I have typed the IMEI and PM website said that me phone accepts ESIM (iPhone 12 Pro Max). However, after I have subscribed the plan - I was stuck at step 6 of the verification -...
I just ported two numbers, one from fido another from koodo to PMKoodo to PM went without a hitchfido to PM - the phone seems to be experiencing difficulties registering on LTE network - I have no data, and occasionally the LTE logo would come on and...
Can i port my number from public mobile after my subscription end? If i renew and then port, does public keep all my money? Does public offer roll over data? Why would anyone want prepaid instead of post paid?
Hi!When I was activating the eSim (Iphone 13), i got the pop-up saying "Unable to Activate eSim". Tried it again multiple times, restarted my phone, and even tried to turn off current cellular line. Activation still failed and not working. How do I f...
$107.10 taken from my account as a retail purchase. What can I do about this. I beginning to despise this service. I will be putting a complaint to CRTC for this.
Hello,I currently have an active prepaid plan with Chatr Mobile that is set to expire on December 19th. I'm interested in switching to Public Mobile and would like to take advantage of the Black Friday deals. Is it possible for me to buy a plan now a...
I am a new subscriber. I don't see my referral code in my online account. Can anyone tell me how to find the referral code in the account?
Hi,Activating new account, I get to step 3 and tap “continue with eSIM” … then it says “Error. Something went wrong. Please try again.”. Multiple attempts have the same result. (iPhone 13)Please help Thanks
Hi all, I tried to transfer my number from Fido to Public about 1 week ago, and just realize that I'm unable to receive text messages.It's probably related to this message I received from Public during the transfer:===================Hey, it's Public...
Hello, I am having issues trying to change my subscription to the $34/40gb black friday plan. Been using Public mobile for years.I login to eversafe fine, I get auto redirected to "Let’s complete your activation." page which is wierd as I am already ...
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