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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25244 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36656 Views
  • 185 replies
  • 27 Bravos

Resolved! New Plans $40?

I have the 8.5G for $50. So I just want to make sure this new one is the same but just with more data. Because I need unlimited text messaging in Canada and internationally. So all of that is the same right?I think I saw something about pictures and ...

Sherbert by Good Citizen / Bon Citoyen
  • 1232 Views
  • 15 replies
  • 0 Bravos

Resolved! Sim card activation

Hello, I did everything Public Mobile and Fizz asked me to do to transfer my telephone number from Fizz to Public Mobile, but I can't receive text messages and I can't receive calls either. I called Fizz and they told me that they can fix it if Publi...

amassonnat by Great Neighbour / Super Voisin
  • 464 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't log in

We can't find what email we used to set up our phone account and can't log in 

josephhopman by Great Neighbour / Super Voisin
  • 467 Views
  • 3 replies
  • 0 Bravos

Resolved! Over Payment

When registering for a new account, we had an error that occurred and had to re-enter our SIM information- but both payments of $42 came out of our credit card.  Expected a credit on account but doesn't appear to be.  How do we correct this? 

CRAIGM1 by Great Neighbour / Super Voisin
  • 371 Views
  • 2 replies
  • 0 Bravos

Resolved! Over charged

I payed for 17 something on my credit card for a gig of data and u guys charged me five times

Greene by Good Citizen / Bon Citoyen
  • 499 Views
  • 4 replies
  • 0 Bravos

Resolved! Sign in

I’m having troubles signing into my daughter’s account to update new Visa card. I do not know her 4 digit code

ngennette by Great Neighbour / Super Voisin
  • 330 Views
  • 1 replies
  • 0 Bravos

Resolved! Long list of problems with PM

I’m having a long list of problems with PM. For starters I can’t log into my account with my proper credentials. I get a message saying, “System error. Please try again.” Well, trying again doesn’t help, not even when switching browsers. Also, the Re...

Anonymous by Not applicable
  • 988 Views
  • 8 replies
  • 3 Bravos

Data usage mid-cycle shows 0 Mb used

Hello! I have a 1Gb plan, and 3/4  of the way through the billing cycle my data is showing 0 Mb used. According to my phone I have used up more than 1 GB during that time. I have one data add-on and one "gift" add-on - has my data been taken from one...

Cathy333 by Great Neighbour / Super Voisin
  • 435 Views
  • 3 replies
  • 0 Bravos

Resolved! Som card dead

Today I was having issues with my text messaging, unable to get into my bank verification. After calling some people i completly lost the ability to recieve or make calls or dial 611. No help from support as i am locked out of my account and unable t...

TerpQueen97 by Great Neighbour / Super Voisin
  • 488 Views
  • 2 replies
  • 0 Bravos

Resolved! Activation

I tried activating i got error 821 and my account was charged for the payment and its telling me to make a ticket

dsmith9973 by Great Neighbour / Super Voisin
  • 560 Views
  • 3 replies
  • 0 Bravos

Resolved! data leakage

I have  pixel 2xl phone and even though I shut off my data and my wifi I still get emails (gmail) coming into the phone using up data. does anybody know how to stop this leakage ? Regards 

marq by Great Neighbour / Super Voisin
  • 608 Views
  • 4 replies
  • 0 Bravos

My data

Hi my data doesn't work 

Delaram by Great Neighbour / Super Voisin
  • 329 Views
  • 2 replies
  • 0 Bravos

I have been double charged.

Hi there, I have been double charged for my 40 dollar/month plan even though it is my first month and the second charge was supposed to come very late in April. I have confirmed this with my credit card company, and they see two full charges on my ca...

Javid74 by Great Neighbour / Super Voisin
  • 730 Views
  • 6 replies
  • 0 Bravos

Resolved! Incorrect ESN/MEID

I transferred my number from Shaw to Public, I received Shaw's confirmation of this but then I received a text from Public saying they are having trouble transferring my number, looks like an incorrect ESN/MEID was entered. How do I resolve this?

tanya1255 by Great Neighbour / Super Voisin
  • 704 Views
  • 6 replies
  • 0 Bravos

Resolved! Tax change on Mobile Bill

Hi team, I recently moved to Alberta from Ontario. My number and account was registered for Ontario's address. I just updated my address to reflect my new Alberta's address. My question; until now I was being taxed as per Ontario (13%) on my mobile b...

mitulrami by Great Neighbour / Super Voisin
  • 759 Views
  • 4 replies
  • 0 Bravos

US Roaming

The US roaming bundle does not say if it has any data or not. So if I need US data and some ability to talk or text which bundle should I take

aranade1 by Good Citizen / Bon Citoyen
  • 532 Views
  • 4 replies
  • 0 Bravos

Unable to log into my account from my phone

When I try to log into my account from my phone via the sign in button on Public Mobile home page it says "Page Expired. The page you are trying to access is no longer available". In the past, I have been able to refresh and after a few tries it will...

laurastrauss by Great Neighbour / Super Voisin
  • 264 Views
  • 1 replies
  • 0 Bravos

Resolved! Cannot Activate from koodo

Hello, I'm trying to activate a new plan from Koodo. However, the activation appears with an error code. I checked my bank CC and payment went through. Can an agent please contact me? Thank you

NadiiaMaloava by Great Neighbour / Super Voisin
  • 1027 Views
  • 9 replies
  • 0 Bravos

5B1

My partner and I have both use Public Mobile and are getting "5B1" on a number we need to call. It won't connect either of us to this number. The number is for BC Ferries and is definitely valid. Please help!

Annie13 by Great Neighbour / Super Voisin
  • 1888 Views
  • 11 replies
  • 0 Bravos

Resolved! Port a number to a new service - Old Device cannot power on

I'm having an issue with porting a number from Rogers Pay as You Go account to Public Mobile. The issue is that the old device has stopped working and will no longer power on. When I fill in the form to port the number to public mobile it cannot comp...

pawelczykm by Great Neighbour / Super Voisin
  • 517 Views
  • 4 replies
  • 0 Bravos

Resolved! No action from PM to resolve unsuccessful activation

 6 days ago I bought a $40 plan and asked to transfer my koodo phone number. At the end of activation  process I got a 821 error. No answer from customer support to resolve the issue. Very disappointing! So far, I think I have lost $52 and lot of tim...

mosaed by Good Citizen / Bon Citoyen
  • 922 Views
  • 11 replies
  • 0 Bravos

Resolved! Activation error

Submitted 2 days ago for activation and still have not received message from PM requesting authorization to port number from Fido.  SIM card for PM is in my phone. Fido says they are waiting for your request and it will automatically be ported. Charg...

JoanMellyjo by Great Neighbour / Super Voisin
  • 859 Views
  • 6 replies
  • 0 Bravos

Payment

How can I change my credit card number   the one that is registered in no longer valid

Karen17 by Great Neighbour / Super Voisin
  • 435 Views
  • 4 replies
  • 0 Bravos
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