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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone wont turn back on after payment

Public didn't tell me my payment failed and just cut me off. I made a payment with a voucher on the phone and it went through because they told me my balance. My phone wont turn back on. When I phone it says I need to make a payment. I can't access m...

Resolved! About public mobile community reward points

Just wanting to ask when does the community reward points being calculated and added to the account?Anyone know how do they evaluate?Thanks

Resolved! 5G Data Not Working on Phone

I recently changed my plan from 4G data to 5G data and throughout the whole time I was on 4G data, it was showing up as LTE on my phone. Now, after the change to 5G data, it still shows as LTE on my phone. How do I update this in my iPhone?

Cannot update payment method

Hello, I cannot update my payment method on my account. The error "Sorry, we’re not able to process this request at this time. Please try again later." pops up. Any idea how I can have this fixed? I tried calling my bank and they said there no issues...

Is anyone having problems with referral code?

When I subscribed to the plan 2 weeks ago, I used my friend's referral code, but it seems like the code didn't apply automatically after my subscription has been activated (i.e. no $10 referral credit and point rewards). I was told by the support age...

check 5G speed

I'm using it at a speed of 5g, but it's too slow. There's a lot of data left at the moment, but it's still slow.And when the other person calls, they say that they can't connect at once, and they need to make a second call to connect. Please check th...

Changing service provider

I am changing from Public to Koodo, would like to keep the same number. Koodo is telling me my phone is locked by Public Mobile. I own my phone, why would public lock my phone? How to get it locked? Thanks

New plan ...my old sim won't do 5 g

Where do I get a 5 g sim card for $5Or from public How do I order one Will this give me 5 g the new sim card?

Referral code possibly incorrect ?

I recently (a week ago) signed up my wife, and my father. Gave them my referral code. Is there a way to check if they entered the correct referral code ? My referral code ends in either a O or 0. They weren't sure what they typed in. Can this ...

Add-on: 400min INTL Long Distance (incl CA & US)

I'm Canadian, I have '400min INTL Long Distance (incl CA & US)'. Will it work for me in USA?

Resolved! How to redeem points to lower my next bill?

I log in my account and can not find the button of redemption? ask for help. Thanks

Last receipt for my payment

Hello I need the last receipt of my last payment. I tried to open my account but because I transferred to another service provider already it is now impossible. I can't find any contact numbers to ask about this matter aside from this. Please helpI h...

Resolved! What $34/40GB

Hi everyone I signed up for the $34 40GB plan. I'm just wondering does it run out or was it just a short special for existing and new customers? I am currently on the 30 GB / $40 Plan. But I thought man that sounds like a great deal if I pay $6 l...

data add on not working

Hello. I just purchased a data add on but it has yet to activate. What do I need to do?

I have smoothly switched to $34 for 40G ,thx guys, but lost 4G bonus data due to imcompatible

it is not a big deal since they were holiday bonus which is free. but why? if the black friday deal of 40G on 5g unlimited with reduced speed. at least i am happy with the price plus reward.

data

are you experiencing any network issues, since my data is not working

Phone number transfer issue

i have made a transfer request this morning from my lucky mobile account to public mobile and i can't use my service with public mobile can customer service email me at xxxxxxxx pleaseEdit by Dunkman: removed personal information

IMS registeration

Hello dear members,I tried to activate my VoLTE feature on my PM 4 G service, But I found that my IMS registeration shew" not registered'. How can register the IMS? Thanks a million!

Need PUK code to use SIM for my son's phone; cannot log in to account without SIM

Hi. My son's SIM has been locked and he needs a PUK code. Unfortunately, he cannot log into his account to ask for support because he cannot receive the EverSafe text with the access code, thus I am posting here on my account to get some help.Can som...

Resolved! do we lose old rewards if i change plan

Hi,if i change my plan, will i loose my rewards?? i have a 7$ reward every month on old reward plan.If i want a bit more data to boost my 250MB ;-), can i change plan and keep my reward, or i better and manually add some data when needed?? thanks JP

Resolved! Can't tell if I've lost my old loyalty rewards

I recently swapped out to a new plan and read that it wouldn't affect my old loyalty rewards, but upon logging in today, I noticed that maybe they were gone? I should note that I was on the 90 day plan and my current subscription won't swap out until...

WiFi Calling

get ready

Returning to public mobile and Forbidden A1

I'm having this issue both on my PC and Phone and I'm unable to access my account what should I do?

Resolved! Cancelation of payments and esim card

Hi, does anyone know how to cancel payments and Esim card. We have been trying to figure out how to do this, as we have a phone that has been lost or taken and would like to make sure that no one uses the phone number and charges our bank account. Y...

Incoming calls not working

I just changed from Virgin to public Cant receive calls since after I changed. There is no number to reach out customer service???port issues?help please.

Transfer a Number in from Telus to my Public Mobile account and not lose the number I have with PM

Hello,I currently have a prepaid account with Telus where I would like to transfer that number on to my Public Mobile account. The number I have with Public Mobile, I would like to keep it as well, I can either transfer it out to another provider or...

Message customer service

How fast does the customer service reply to a sent message? It is so hard to solve an issue without being able to talk to a real person.

Incoming call is not working

I just changed from Fido to public No one can call me since after I changed. There is no number to reach out customer service. What should I do?

Hi some time ago I changed my email address now i cant log on to my account

Hi some time ago I changed my email address now i cant log on to my account and ask for an email code I never receive it even clicking re send multiple times if i use my phone # it logs me into my old email account that is not active ther should be s...

Bell has phone locked and wont unlock it

Just switched from bell to public with the phone i own. Have been on the phone twice with them and they keep saying its already unlocked... has this happened to anyone else? When I go to settings it still says "Sim carrier locked"Pretty disappointing...

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