Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi I've just tried switching from koodo to public.However, activation failed and apparently the phone lines been transferred already. But I got no e-sim card option to install during the activation process. I cannot access my account as I cannot get ...
Ok. Im helping my mother-in-law set up a public mobile account. She isn't the most technologically capable person. We've attempted to Port her number from Rogers and his gotten stuck at that point. Payment has been taken from her account but it seems...
My April payment went through and was reduced because of my referrals. I've just been moved to the new points system, just before my next billing cycle. But I don't see all my referrals ready for me to cash out as bill credit? Does that mean I'll hav...
How long does it usually take for my phone number to verify on imessage and facetime? It's been a couple hours and it still says "Verifying..." for both Imessage and facetime. I've tried several methods of restarting my phone, turning imessage and fa...
Hello - once I purchase the roaming add on will that allow me to 1) receive SMS messages on my phone in the US 2) to send SMS messages on my phone in the US 3) to phone within California to local California businesses and 4) to phone back to Canada?I...
I am unable to text message. I thought the messages had been sent as there is NO error code to say not delivered. Nobody replied to me in two days which is unusual. I called my my friends and they said they didn’t receive the message at all. Not only...
Sorry but I'm confused. I'm a long time PM customer that had monthly credits for loyalty and refer a friend. It was my understanding that all of loyalty & refer a friend credits would get moved over to this new rewards program. My wife's PM accoun...
Hi,I plan to downgrade my plan from the $24 4gb plan to the $19 4G plan with 1gig of data.I currently have several free data and long distance minutes add ons from past holiday promotions, etc...Can anyone confirm if I downgrade the plan will I still...
Sir,This month I have been charged the amount of $28.25 when in all the previous months for the last few years my monthly charge was for the discounted amount of $23.73. I am assuming that the discount has not been applied this month and needs to be ...
Hi, I knew, and I’m very frustrated. I received a text message saying they have created a new phone number for me because I can’t keep my old. So I am trying to set up everything, but it keeps sending a code to identify myself to my old number, which...
what's the differents between Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) and Public Mobile Triple Punch SIM Card for Unlocked Phones on Canada’s First 5G Subscription Phone Plans。 I have a iphone 7, and I want to join $15 plan...
My wife and I were getting reward discounts on our monthly bills. Nothing has changed, but my wife's discount wasn't on this month's invoice and mine was? No change in subscription, we are up on our payments (auto withdrawal). My wife was getting rew...
Found $2 Tenure and $2 ATU under Redemptions and my Rewards. What does that mean? they are deductive from some of my previous monthly payments and none on my current monthly payment.
Most days, my service is not working. Texts don't go through. It is incredibly frustrating. I have 3 of us in my house using this service and we are all experiencing terrible service.
Hi there,I ported my number in last night and for some reason my data will not function. I've been through every step that the chat gives me with no results so far. The real problem is when I try to login to my account I get a Forbidden AI message, s...
Good day. We made the switch over and it was pretty painless. Noticed a significant drop in data speed as compared to Koodo. Are the public mobile speeds throttled back from Koodo? Thanks
Yesterday May 16, I referred a friend that joined public mobile. My refer a friend code did not go through for some reason. I did not get the confirmation for the refer a code. How can I get the friend to have the benefit of the referral?
