Porting out away from Public

[Fraser_1985]

Why does Public not reply to new carriers porting requests? Has timed out 90 minutes twice now… without me ever getting a text from Public

[BKNS27]

@Fraser_1985 

To successfully port out of PM. You will need to do the following:

- PM account is active

- Use your PM account number rather than your IMEI of the phone 

- You new carrier must contact PM during the activation on their network

- Leave your PM SIM in your phone and reply with YES to the text from PM confirming you are porting over to the new carrier within the 90 minute window

- If you missed the 90 minute window, your new carrier will need to contact PM again to resend the text again.

[Chalupa_Batman]

This seems to be a common occurrence with Public Mobile. I've heard a few times over the last few weeks. 

You can of course create a ticket to resolve this. Or you can get your new service provider to contact Public Mobile as they have ways to do so.

[Fraser_1985]

Already done and its active yes, which seems to be the problem.

[Dunkman]

@Fraser_1985 

Is your Public mobile account active?  Need an active account to port out.  

If active, then need to contact CSA as described above. 

[fixin1]

@Fraser_1985 - You may want to ask CS_Agent for help:

Submit a ticket via Chatbot:

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If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

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If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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