Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Would I get roaming charge when receiving txt when I travel oversea with a local eSIM?

I Will be traveling to Hong Kong. I plan on getting an local eSIM card for data and keeping my Canadian phone number. If somebody texts me from Canada, would I get roaming charge?

Rewards

My wife used her rewards points for the wrong choice she wanted to use her points towards her phone bill instead she used it for US data can you reverse this problem

historical data usage

Is there a feature that allows you to see a total for data usage for previous cycles? edited by computergeek541: changed category (discussion isn't related to Community)

trying to activate a new public mobile SIM

I have a new flip phone which does not allow me to download the public mobile app.I have tried to use my old phone to download the app and activate the sim, but get stuck logging in - it says that name and password do not match.So I logged in to onli...

Service down

Hi, I have transferred my husband and I's mobiles on Public Mobile today. I had succeeded my transfer. I have tried to transfer my husband's but from my cel and not his. From what I can see, it worked on the eMEI and now my phone is down. How can I ...

Esim not working zero support dead air

This is insane. I followed ur instructions but still have dead air 24 hours now. You esim downloaded into port 2, Rogers cancelled my line but I still see phone number unknown in my phone. What the max time this was supposed to take was 5 hours if bu...

Payment trouble, phone not work.

pls, re- transfer payment.

Resolved! I activated esim but need sim

I've just signed up for publicmobile using esim, only to find my phone does not support esimHow do I change my account to sim?

Lost Voice Service

Hi I got a LG 5g velvet lost Voice service this phone is VOLTE compatible, I tried the sim card is my friends s24 and voice service work put back in my LG no Voice service at all data texting works though????

Outbound Calls

Hello, I can not make any outgoing calls to any 1800, 1866 etc numbers. Anyone ever experienced this or know what the fix is? I have tried basic troubleshooting but have had no success.

Subscription Cancellation

Hi,I tried to port my number but unfortunately my number cannot be ported and I am unable to move from this point. Therefore I am unable to cancel the subscription. The payment was already made and therefore I will need a refund. Please let me know h...

Resolved! Data and text

I purchased the unlimited text messaging for my daughter. She's already gone over. I'm trying to figure out if sms text s are considered data

Can’t call any 1 800 numbers

Hi,I’m not being able to call any 1 800 numbers. I’ve been calling my bank, travel companies and it keeps telling me UTM.. or this number isn’t in service. Not sure what to do

Dupliucate payment

There was a duplication in the January payment. how to I get a refund?

Calling Iran (urgent)

I’m writing to inquire about an urgent calling issue that seems related to the current situation in Iran. When someone calls me from Iran, they can hear the ringing, but they cannot hear my voice once I answer. Also, when I try to call back to Iran, ...

charges

I ordered a plan re: Boxing Week (on Jan. 5th and received my SIM card yesterday) that included 20 gigs of data but when I log into my account, it is not reflected there. I was going to change it but it will charge me again and I just got my SIM car...

Resolved! Phone was stolen

Now I'm locked out of my emails and public mobile all passwords have been changed i need to reset my password and download a esim

I want to change my PM Phone plan

can i change my existing account to the canada usa mex account?

Unable to receive and send text

I recently switched over my service from PC financial and since then I’m unable to receive any text messages and send text messages. And it was working fine until I switched over to Public Mobile. I currently have an eSIM and I deleted the previous o...

Nine days and still no resolution

Just asking…I have one iPhone two accounts with PM one account works fine… an eSIM which in settings shows the PM network (under cellular)Then I opened another account to port in a Telus number. I had the Telus physical sim so put that in the phone ...

Email address unknown associated with account

Am trying to update the mobile plan for my family member’s account but we can not find the email address associated with the account. The email address is needed so that we can re-install the Public Mobile app & login.Maybe email address was entered...

Please help me login to my account

Hi there. I'm so lost with public mobile. I've been a member for 7+ years. All I'm trying to do is login my account to look at my plan. I cannot do this. I have no bloody idea what email I used. I have a phone number. I can't do anything at all. I tr...

eSIM not installing on new phone

Hey I got a new phone purchased eSIM and it will not load onto new phone iPhone 14pro Max I checked settings it currently has no sim connected on new phone also scanned qr Code and it also said error please try again please advise

Cannot install eSIM

Hello,I purchased a plan via eSIM option, I followed all activation steps and download the app and tried to transfer number. Error message is ESIM not installed. something didn't go right while installing your eSIM. I tried at least 10 times and stil...

Payment

Change credit card number

Payment

Change credit card number for payment

Is Sim card not working contact support not working

Hello so I got a promotion when I’m got a plan now that I got a free Eason card and then I also got the plan well the card didn’t upload correctly on my phone first time and I’m trying now on the phone that I know is compatible, but it won’t give me ...

eSIM

How do I cancel my ESIM with out my other phone that doesn't work anymore.

Resolved! Sim card activation

Set up account last week. System said I had esim so attempted. It failed. Order sim card. Now find account is being charged with activation. Trying to activate with new sim. System still locked in esim loop. Tried change sim card. System sending secu...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Would I get roaming charge when receiving txt when I travel oversea with a local eSIM?

Rewards

historical data usage

trying to activate a new public mobile SIM

Service down

Esim not working zero support dead air

Payment trouble, phone not work.

Resolved! I activated esim but need sim

Lost Voice Service

Outbound Calls

Subscription Cancellation

Resolved! Data and text

Can’t call any 1 800 numbers

Dupliucate payment

Calling Iran (urgent)

charges

Resolved! Phone was stolen

I want to change my PM Phone plan

Unable to receive and send text

Nine days and still no resolution

Email address unknown associated with account

Please help me login to my account

eSIM not installing on new phone

Cannot install eSIM

Payment

Payment

Payment

Is Sim card not working contact support not working

eSIM

Resolved! Sim card activation

# ###-###-####

Traveling abroad, can’t login to my account and ca...

Loss of phone usage

After Port out

Plan Clarification