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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 1765 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3489 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 32934 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 44738 Views
  • 182 replies
  • 30 Bravos

US roaming charge 2x on same day

Hi.Hope you are well.I tried to help my partner to get roaming (calls/texts) set up after she was in the US and it seems she was charged 17.25$ on her credit card as she had tried to add it and I was charged 17.25$ on my credit card as I tried to hel...

2024JC by Great Neighbour / Super Voisin
  • 422 Views
  • 5 replies
  • 0 Bravos

Still waiting for SIM

I've been waiting since Aug 17 for a SIM. How can I get it ASAP or get a refund on my purchase? 

Ashleyyy83 by Great Neighbour / Super Voisin
  • 425 Views
  • 5 replies
  • 0 Bravos

Phone number wrong

My phone does not display my number correctly

Deb20 by Great Neighbour / Super Voisin
  • 252 Views
  • 2 replies
  • 1 Bravos

Sim card issue

Why can’t receive my SIM card I bought a SIM card 5days ago but not received it

Tingling by Great Neighbour / Super Voisin
  • 304 Views
  • 3 replies
  • 1 Bravos

Phone complete ringing cycle before goes to VM

No longer goes straight to VM when phone is off or not reachable. It goes to VM after completing the ringing cycle. Same thing happens on my wife phone. I spoke with PM tech team. They issue the ticket and said this is new thing on 5 g network ( that...

Mavi by Good Citizen / Bon Citoyen
  • 373 Views
  • 3 replies
  • 0 Bravos

Disable Voicemail

How do I disable voicemail? After 3 rings my calls go to voicemail, that's way too fast. I prefer my phone to continuously ring. I don't want voicemail anymore, but I can't find a way to disable it. 

VivienL1 by Great Neighbour / Super Voisin
  • 466 Views
  • 4 replies
  • 0 Bravos

Switching to another mobile provider - how long does it take?

My new billing cycle on PM starts Sept 6.  I am moving to another mobile provider. A couple of questions:1. How long does the process take?  I want to make sure I am moved before PM bills me for the next month.2. Does my new provider take care of eve...

Hadza2 by Good Citizen / Bon Citoyen
  • 927 Views
  • 6 replies
  • 0 Bravos

Lost SIM

I Lost my phone while on a trip (with my SIM card in it) and can no longer retreive it. Is it possible to transfer the plan from the lost SIM into a new one?

AnitaO by Great Neighbour / Super Voisin
  • 265 Views
  • 2 replies
  • 0 Bravos

activation error

hello, i am new to PM.Today, after installing the app, i  i registered a new phone number. I can make out-going calls, and i can browse the internet. Everything seems fine, except i cannot receive any in-coming calls. When my friend calls me, the cal...

Clam911 by Great Neighbour / Super Voisin
  • 437 Views
  • 5 replies
  • 0 Bravos

cannot receive text after active SIM

I activated new SIM, picked phone number, but seems cannot receive text to confirm active properly. it shows message in app " we've noticed you have an active public mobile service and would like to confirm you full access. if I click "confirm for fu...

HJ10 by Great Neighbour / Super Voisin
  • 371 Views
  • 4 replies
  • 0 Bravos

45 dollar plan

Public mobile has a plan for $45 a month that says it includes 65 GB of data in the USA and Canada- does this mean I don’t have to buy a roaming plan if I go down into the Stars and use my data?  And same with phone calls ?  

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KrisRob by Great Neighbour / Super Voisin
  • 490 Views
  • 4 replies
  • 1 Bravos

$

It wont let me update my new bank card info- all it says cannot process at this time- Please Help!

angelak1 by Great Neighbour / Super Voisin
  • 457 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation Error

Hi PM Community,I've worked on activating a new physical sim card for the past 2 hours... When I got to transfer my phone number, the app said something isn't going right. I've tried logging in to my PM account and connect with a PM agent yet keep ge...

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Trying ot update my credit card info

I keep trying to update my credit card info and restore my service. But I keep getting " We cannot  process this request at this time. Try again later"    I ma running outof patience and will go to a competing carrier. PUBLIC SUCKS!! 

Can we bring back human contact?

The main reason I subscribed to Public mobile after disconnecting from several other providers is how easy it was to reach and talk to a human over the phone. The chatbot is more or less useless.Thank you,

milmagesh by Great Neighbour / Super Voisin
  • 568 Views
  • 7 replies
  • 0 Bravos

Resolved! Trying to activate new sim. Having issues..

Hello. New user here. Received my sim in the mail. Download the PM app on my phone (Pixel 7) And it prompted to enter SIM # and choose an phone #. I did both (did not put SIM into phone yet as it said not to). During the pending SIM activation proces...

CarimaT by Great Neighbour / Super Voisin
  • 307 Views
  • 2 replies
  • 0 Bravos

Cant gain full access to my account

Hello, I'm currently working in a remote area for another week or so. My account is active right now and I have been using the service when I'm not at work. My contract ends on the 7th and I would like to renew it. I can't sign in because it's trying...

Mike1993 by Great Neighbour / Super Voisin
  • 435 Views
  • 5 replies
  • 0 Bravos

Cannot sign up a new account as the form isn't accepting credit card

This is time sensitive as I want to keep my mobile number from my previous provider and I only have until tomorrow. I want to create a new PM account but I can't get the entry boxes to 'light up' to out in my credit card details.  Using iphone and a ...

tds123 by Good Citizen / Bon Citoyen
  • 452 Views
  • 4 replies
  • 0 Bravos

Resolved! Obtaining the Esim

Hello, I am a new client and have just purchased a package. Now to get my Esim, I have to download the PublicMobile app. However, as an international student who just came to Canada, my iphone’s app store is not set as the store from my home country....

Lloyd04 by Great Neighbour / Super Voisin
  • 307 Views
  • 1 replies
  • 0 Bravos

Help!!

How do I get back funds from an old number I put money and want to transfer to my main account?

Mama_bear by Good Citizen / Bon Citoyen
  • 342 Views
  • 4 replies
  • 1 Bravos

Forgot email address associated to my account

Hello,I have changed a provider for my email and unable to login to my account to check usage or add onmy cell number is xxxxxxxxxxPlease, helpThank you

Fre by Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 2 Bravos
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