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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1530 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30030 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41842 Views
  • 185 replies
  • 29 Bravos

Resolved! Change subscription

I just changed subscriptions as I didn't want to wait until our renewal.  (Which was like almost a month away) I thought they would just give me a new renewal date and charge me the difference until the next month.  But instead I paid my old rate for...

TINKY by Great Neighbour / Super Voisin
  • 554 Views
  • 4 replies
  • 0 Bravos

ESIM Activation Stuck on ‘Activating’

Just activated today.  I have an iPHONE 14 Pro.  ESIM activation stuck on ‘activating’ for the longest time.  When I go to Cellular > Public Mobile carrier eSIM profile is activated and enabled as is the Cellular Data.  All I get is the SOS sign wher...

SA1111 by Great Neighbour / Super Voisin
  • 411 Views
  • 4 replies
  • 1 Bravos

Am I Expecting Too Much ?

I joined PM on Sunday. During my first phone call after activating my phone the line dropped 3 times. It was a 15 minute call.I then went to our local Costco with my new PM service and I had absolutely no connectivity. I live in Sittsville, Ontario. ...

Tombrowning by Good Citizen / Bon Citoyen
  • 1331 Views
  • 16 replies
  • 3 Bravos

MMS not working properly

I bought a new OnePlus 12 phone , and the MMS is not working properly. I went to the Telus store for help. The lady checked the APN settings and updated them according to the Public mobile site.Still not working properly , she told me to raise this i...

PAPA88 by Great Neighbour / Super Voisin
  • 534 Views
  • 3 replies
  • 1 Bravos

Resolved! ACCOUNT CHARGED TWICE

I WAS CHARGED TWICE ON MY JUNE BILL.....HOW DO I GET THIS RECTIFIED?

BANJO1 by Great Neighbour / Super Voisin
  • 451 Views
  • 3 replies
  • 0 Bravos

Resolved! overbilling after cancellation

We cancelled our account a few months ago and the sim has been disconnected but Public Mobile keeps billing. how do we get a hold of anyone for a refund and to stop billing us?

rbiemann by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

Resolved! Plans

Price went up, new plans have more GB at a lower price can I change?

Resolved! increase

When did the plans increase, my plan has gone up by $6

Unable to activate SIM

Initially I bought an eSIM, then was told there was an error, the bar code, or what not, was never generated, which meant I could not log into my account, and I needed to buy a physical SIM. After a little trouble, I got my hands on a physical SIM, p...

Nomimie by Great Neighbour / Super Voisin
  • 350 Views
  • 3 replies
  • 0 Bravos

Texting not working

New customer - phone works, text will not send or receive. Anyone else have that happen?

EdificeGirl by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 1 Bravos

The bill

Hello,I have charged $11.3 each month. I didn't change the plan and I seldom use this number. However, I notice it charged 16.95 these two months. Please refund the extra charge and remain my original plan.Thanks,Crystal

Auto payment taken on an account that was never fully activated.

What to do when CS Agent is useless. I tried to activate a SIM card but was unable and after a very long "conversation" was able to get a full refund, however a month later I noticed a monthly charge was taken for an account that was never active and...

Bonn by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 1 Bravos

Resolved! New activation trouble

Hello, I just activated my subscription for my Pixel 6 , but right now I cannot receive any calls or SMS. Any advice would be appreciated. Thanks!

CLUK by Great Neighbour / Super Voisin
  • 683 Views
  • 7 replies
  • 0 Bravos

Activating subscription

I subscribed to a mobile plan with Public Mobile (e-sim) and wanted to transfer my phone number (from Koodo) to the new plan, but I encountered trouble while activating the subscription. I downloaded the Public Mobile app and followed the steps, but ...

Ly_Chau by Great Neighbour / Super Voisin
  • 247 Views
  • 1 replies
  • 0 Bravos

Resolved! How are Community Points Calculated?

I'm looking for clarity on exactly how "Community" rewards points are calculated and distributed.Do you receive points for any/all community interactions? Do you receive more points if your response is "bravoed"? If so, how many more?I've searched fo...

tarsbo1 by Good Citizen / Bon Citoyen
  • 573 Views
  • 2 replies
  • 1 Bravos

Subscription

Few days ago I subscribed with PM and order physical  Sim card. It was written that it will arrive in 2 days. Only after the payment it said it will take 10 days. My question is , can I cancel the delivery and I pick it up some of yours stores so I c...

Ro-man by Great Neighbour / Super Voisin
  • 373 Views
  • 4 replies
  • 1 Bravos

Payment with zip code

 I can’t seem to enter my payment information because they don’t accept a zip code as opposed to a postal code. My Canadian bank account has a USA address associated with it.

Jan10 by Good Citizen / Bon Citoyen
  • 778 Views
  • 10 replies
  • 1 Bravos

PM work internationally

Hello I want to know if PN would work internationally for text like receiving text if am in different country like pakistan. Can i still receive text on my phone with PM

Ukrani7 by Great Neighbour / Super Voisin
  • 565 Views
  • 6 replies
  • 1 Bravos

service plan

how to cancel plan

runs by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

Re: Data Usage

I am having the same problem and have put in an inquiry. It seems like they begin you subscription at 100 mb of usage every cycle so basically our 250 mb data has become only 150 mb. This is the second month this has happened. I am thinking since thi...

myan8 by Good Citizen / Bon Citoyen
  • 435 Views
  • 4 replies
  • 1 Bravos

Resolved! $34 Canada/US phone plan and using older model iphones.

Hi,Trying to switch a couple phones already on Public Mobile Canada plans to the $34 Canada/US plan. It says something about an e-Sim. What does that mean? When I moved my phone over I didn't have to do anything with my SIM and the plan just renewed ...

Andrew145 by Good Citizen / Bon Citoyen
  • 726 Views
  • 6 replies
  • 0 Bravos
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