Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I signed up for the $40/60gb plan at 50% off for 2 years yesterday evening on the website and was charged $22.60. However, in the app it says my subscription is expired. I am unable to make any calls or use any data. please help. Thanks
Hi I am trying to transfer my phone number and I am at the step where i texted YES to my previous provider. After doing so, I received a text from Public Mobile that I’m entered an incorrect account number. I have no idea what do I do now.already sub...
Hello, I am trying to transfer my phone number and I am at the step where i texted YES to my previous provider. After doing so, I received a text from Public Mobile that the ESN/MEID is incorrect. I originally entered my IMEI but noticed that my prev...
Hi,I saw a flash sale available, I would like to change my plan to the $20/month for 60GB 5G speed for canada-mexico-usa please.
So I was trying to renew my subscription and I had to get hotspot red and some how I ended up on the page where it says pay for subscription by the. I clicked ok and then I noticed it said transfer number or pic a new number I didn't even log into an...
I can not used my realme 11 pro plus
HI,I purchased flash sale of 50% discount but it is overridden with regular subscription fee and charged twice.Need help to reverse duplicate payment and restore 50% flash sale.Thanks.
Switching to Public mobile and Keeping current phone number but I have more than 1 phone number on my bell account, THAT OTHER ACCOUNT WILL BE CHANGED OVER LATER. WILL PORTING OVER CLOSE BELL AND MESS UP THE OTHER PERSONS PHONE
I just changed to Public Mobile a few days ago, and today I saw that there is a Flash sale for 50% until January 26th. How can I change it?
Hi everyone,I just applied this new phone plan and received a free esim. I was told that my phone can use esim but I’ve attempted eSIM activation multiple times without success. I have WIFI and no other issues such as my old phone plan is still in us...
It’s all over the various forums like RedFlagDeals, Reddit PublicMobile, and on PM’s own community board that some existing customers were able to use change now and secure the $40/$50 plans that had 100/150gb CAN US MEX for 50% off for 24 months and...
Hey all,I have been a subscriber to public mobile for over a year now. I signed up in Nov or Dec 2024, with the $35 75gb unlimited plan with usa/mexico service.Recently, I was in the mobile app and saw under plans that there is a $40 100gb plan avail...
I tried to activate my new plan on eSIM and I selected secondary sim because I thought that was the free eSIM that was going to be activated on. It was in the middle of activation of the eSIM that it turned into SOS on my iphone. and I touched someth...
Hi everyone,I tried to transfer my phone number from Lucky mobile to PM, I was able to pay and activate the account, but I received a text message saying something wrong happened while transferring the number and someone from PM was going to call me....
Hello,I’m currently an existing Public Mobile customer on the $29/month US & Canada 10GB plan. I recently noticed the promotion offering 60GB with US, Mexico, and Canada coverage for $20/month, and I was very interested in this plan. I understand tha...
I signed on with Public Mobile and eventually got my payment to go through. I got to the part where it asks if I want a new number or a number transfer, and I chose to transfer. I put in all of my information and did everything correctly, and checked...
I watch to transfer from chatr to public through the new 50% off offers they have now how to I go about it
I need help, I have paid for the service but can't even raise a ticket for help! It says my services are on hold due to the expiration of your subscription. But I just paid, the payment went through as per my bank account and also got the email fro...
Hey everyone,just activated my plan & my eSIM installed. However, it’s stuck on activating. (iPhone 12) restarting my phone didn’t help - any ideas?
Hi allDuring first time porting, insted of EID, i typed IMEI-1 . And now my screen just keep scrolling and says E sim not installed. I cant go back and edit a correct EID. How do fix it . Please help
Hello, I am moving from Fido to Public Mobile.I authorized the move and replied "YES" to the Fido SMS. My phone is now in SOS Only and I cannot receive calls.Under my iPhone settings, it still shows Fido and there is no Public Mobile line available. ...
Hi,I am trying to join PM again and got to the payment stage. My phone and IMEI is compatible but when I go to put in my payment info etc I get this error M.8702(see photo attached). FYI, I was a PM subscriber in the past.thanks,Salman
I subscribed today and the plan is said 50%. Off . Phone is activated but it charges my Amex for 45 dollars. Can you investigate the problem with this service. I need the promotion rate for the two years term . Hope I can get the answer as soon as po...
I upgraded to the $40 plan with 50% Off for 2 years in the app.It said completed, and I hit continue. It then said I had no plan and that payment didn't go through and my account had no plan.I re made the purchase with the promo still displaying, how...
I have an issue with activating an eSIM as a brand new Public Mobile subscriber. I believe there must have been an issue during activation. Can I get another free eSIM to attempt to activate again? I have paid for service but have no service. I am al...
@CS_Agent Hi I am paying $25 for a canada only plan for 10gb only and the flash sale is much better today. Please provide me a better deal or atleast canada us mexico plan or better gb. This is not fair.
After I change my plan for 50% off , payment successfully. But 5G internet can’t access.
Hi allI've subscribed to the flash promo of $40 and 50% off. Although when signing up it said -20$ for the promo but still charged me the full price of 40$ + tax. Customer service is not being helpful of adjusting my account to the promo and refundin...
I checked the countries listed that long distance calls can be made to but I did not find any African country on the list. Any reason?
Hi there,I lost my phone and SIM card, so I need to replace it. Once I get a new SIM card, will the old SIM card be cancelled. I'm wondering if I can keep the same number, or do I have to get a new number in this situation.Thanks for any info.Rowan
