yesterday
- last edited
yesterday
by
computergeek541
I keep trying to update my credit card info and restore my service. But I keep getting " We cannot process this request at this time. Try again later" I ma running outof patience and will go to a competing carrier. PUBLIC SUCKS!!
yesterday
Hey @Sucidalveteran
My neighbors had the same issue when trying to update theirs. This is how I helped them resolve it.
I used the Public Mobile app on the phone to update the credit card. First, I waited 24 hours from the last time I tried to update it (PM security feature to protect your account). I then went to the settings on the phone, then applications, then found the Public Mobile app. I then cleared the cache and data. Restarted the phone, signed back in with email and password and proceeded to update the credit card with zero problems. If you're using the iPhone, there is no way to clear the app data or cache so you need to delete the app then restart the phone and download the app again. Then follow steps about trying to change the card.
yesterday
See if you can login on the PM app then on Payment tab>Update Card Information.
Did this a few months back.
yesterday
@Sucidalveteran You may need to wait full 24 hours before trying again and when you do try again try different web browser incognito/private mode or from another device even . Also can try the app to if you haven’t already . Also note you can buy payment vouchers from shoppers drug mart and load the funds *611 . If still no luck confirm issue with support
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
yesterday
wait a full day and try again
if you need to resume service, get a voucher and load by calling *611