Billed twice and for old plan

[Danny08]

I changed my phone plan and am now being billed for my current plan twice and my old plan. I am unable to find my old plan in my payment history on my public mobile account, and my credit card bill is still showing these deductions. I was billed $25.99 on October 27th twice and $16.95 on October 27th as well. How do I make sure i am not paying for my old plan and am only being billed once for my current plan?

[hTideGnow]

hi @Danny08 

did you use Change Now to make the plan change?  With Change now, PM is supposed to charge you new plan amount even the old plan was charged hours ago, and there is no refund, or partial refund for the old plan.  To avoid this,  people should use Change on Renewal option instead

and the issue was too long ago, in Oct, I doubt PM support can do anything.  Sorry about that.

but if you like, you can try asking PM agent

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours (during their business hours 9am-10pm ET),  please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[kb_mv]

@Danny08 You just noticed after more than 2 months? With 3 charges on the same day did you change plans effective immediately? Customer service can help you sort it out. Open a ticket with them through the chatbot bottom right or send a direct message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Edit: What happened in Nov and Dec?