Community

Phone number not eligible for port

I'm with Bell Pay As You Go and when I try to transfer my number I get this error "Phone number not eligible for port". When I was originally porting my number earlier today, I got a text message error that said I had used the wrong IMEI account numb...

Overcharged Bill

I got two plans for $20 each per month. But they overcharged me another $21. I wasn’t happy with the services. So I canceled the both plans but they overcharged me $21. So I need my overcharged $21 back. How I get my money back ? 

estimate data use for zoom call

Hi Community - anyone have an estimate as to how much data a 50-minute zoom call would use please? Don't wan to be cut off mid call!  

@CS_Agent

Hi I need help my eSIM transfer was successful but even though my renewal was the same day I changed my plan I was charged last months full fee switching to a 10gb 5g plan. Was hoping you can look into having the eSIM charge refunded and if there is ...

Phone plan without data

Currently i am in data plan and i will not use it in a few months, i want to chang to phone plan only but i can not find phone plan in my account. I saw all phone plans on website but when i log in, the plans show data plan only. How can i degrage my...

What network does Public Mobile use in Mexico?

I'm planning on taking a trip to Mexico and was wondering what network Public Mobile roams on when in Mexico.

Still Getting Charged

I reduced my package to the lowest possible plan over a year ago as I was no longer in the country, but I wanted to keep my phone number for when I returned. Upon reviewing my credit card statements, I found that I was still being charged the origina...

Forbidden A1

Call Control Request

Hello,Over the past week, I've been getting hit with a lot of BS calls. Can you PLEASE add call control to the features of PM?I'd be more than happy to pay extra for it.Thanks.

Mexico plans

Do the can-USA-Mexico plans include the voice and phone options the same as my current can-USA plan? This is call display, voicemail, call waiting, etc? 

T-Mobile 2G shutdown + issues on travelling to USA

Hey fellas, I was just reading a news and saw that T-Mobile is shutting their 2G in Feb 2025So, people travelling to US might have issues, if you dont have an VoLTE phone. Please look into it asap, so you dont have issues roaming over T-Mobile, just ...

iPhone 15 - Getting group texts as separate messages when someone in the chat has a non iPhone

Hello,Ever since I moved to using Public Mobile, any group texts that I receive that are not iMessage (so if someone in the chat does not use an iPhone) come in as scattered individual texts. When I look at the messages on my Apple Watch or on my Mac...

SIM card has not arrived

It's been over 15 days and I still don't have my SIM card.

No service Outgoing & incoming calls

I'm unable to get any incoming calls & when I try making a call it says Call Ended.I've taken the SIM card out & out it back, turned phone off & restarted, still no luck.  Any suggestions would be appreciated.

Porter Number not working

Ported from Eastlink yesterday but now not connecting to Public Mobile. Like eSIM not registering?

New eSiM past Fongo Number

Hi all, I paid for a plan and ask Public mobile to keep my former number which was virtual from Fongo. After a day I still neither have heard from them whether they were successful in getting my number transferred nor I can receive calls or send text...

Texts sent as pre ported number

I ported my account a while ago but recently my contacts said my number was incorrect. They were receiving them as the temp number you receive when signing up for public. When I check my phone number in the public app it shows correctly, can anyone h...

No activation and no phone number

I bought 100 gig plan transferred my number. I thought he did xxxxxxxxxxxxx over to a new eSIM. I have one line already on another eSIM with a different plan and when I went to activate my xxxxxxxxxxxxxxx I tried several times it kept failing and the...

Canada maxico plan not working

I cannot make any call to canada ,even if I got this plan

Phone won't work in USA

Please help! Im in Los Angeles and my phone plan is Can/US/Mex but I can't make calls! I can text and use data but can't make calls. How do I fix this. Thanks in advance!

Poor unstable data connection

I’ve been using Public Mobile for about a month now, but I’ve been experiencing hit-and-miss connectivity, which is becoming a big concern.Here’s the issue:I often have 5 signal bars, but my data speed is incredibly slow or non-existent.I’ve restarte...

Public Mobile ending 4G plans Jan 27

How does this affect existing customers on those plans?https://www.iphoneincanada.ca/2025/01/22/public-mobile-sets-end-date-for-its-4g-promo-plans/

Download the invoices from 2024

Hello I would like some help to download all the invoices from July 2024 till December 2024, I would like the invoice to show the credit card used.Thank you for your help.

Forbidden A1

I recently transferred my number from Virgin to Public Mobile. After activating my number with Public Mobile, I can no longer access my account. Every time I log in, I only see the "Forbidden A1" error message and nothing else.Could you please help m...

Error message after app upgrade

Has anyone experienced a log in issue using IOS with the January 22, 2025 app upgrade?  After the upgrade I enter my password and go through the 2 stage authentication process.  Then I get the error message "ERROR Something went wrong.  Please try ag...

Can't change plan to the CAN-US-Mex plan for $35.

I currently have a CAN-US plan for $36. I want to change plan to the CAN-US-Mex plan for 35.  But when I go to change subscription all I see is the Can-US plan (current older plan) I don't see the Can-US-Mex plan for 35 but I do see it on the website...