Texts sent as pre ported number

[pepina]

I ported my account a while ago but recently my contacts said my number was incorrect. They were receiving them as the temp number you receive when signing up for public. When I check my phone number in the public app it shows correctly, can anyone help?

[computergeek541]

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@BKNS27 wrote:

@pepina 

It sound like porting is not completed. Best to contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or submit a ticket on Chatbot.

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Porting not being complete wouldn't cause this.  Public Mobile automatically assigns the number being ported to the Public mobile account before they even check if the porting information is valid.  This happens even before nubmer porting is done.

[pepina]

I ported back in December, everything went through perfectly. I can receive and make calls just fine with my old number, it's texts that send from the previous number. 

[Dunkman]

@pepina 

More details would be helpful. 

How long ago did you port over?  Did you respond "yes" to your original mobile company port request text? 

Are you able to receive phone calls and/or texts to your original ported number?  

[will13am]

@pepina , is the account you have with the old provider still active?  Is it possible the number transfer did not complete?  

[BKNS27]

@pepina 

It sound like porting is not completed. Best to contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Or submit a ticket on Chatbot.