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Refund for Add on that did not work

MaaikeV
Great Neighbour / Super Voisin

Hi there,  my monthly CAN/USA/MEX subscription ran out of data and so I used the link in the account page to add additional data as an add on.  I'm currently in Mexico and the only options were to add CAN or USA data plans.  I took a gamble and added a USA data plan as I was on a AT&T network here in Mexico.  It didn't work though so I'm hoping I can get a refund for the USA data I won't be needing at all?

Thanks

 

1 REPLY 1

hTideGnow
Mayor / Maire

hi @MaaikeV 

sorry, no extra roaming addon for Mexico.  But if you run out of data, you can try asking PM support agent for early renewal of the same plan, of course can also ask for refund of the US data

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

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