Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello! I just transferred to Public and I got a text message saying “welcome to Koodo” I was advise to send a message here for someone to look into it . thanks
I purchased us talk and text on 04 Mar but it would not function in US. When I tried to make a call the phone would end the call after dialing. How do I get a refund?
I am signing up for a one month subscription, because I am traveling and want to increase my data to avoid using wifi. I chose the phone number as requested in the transfer portion of the process. I did not receive a text of confirmation. I did recei...
Hi, I accidentally purchased a renewal of my previous plan when I had intended to change to the $35 can/us/mex 60gb plan. I did this just 20 minutes ago is there any way to change my plan without paying twice?
Present rogers customer renting a samsung S23.Need to return it in early May and have an Apple phone ordered as a replacement privately. --not through Rogers.Planning to move from Rogers customer to Public Mobile.Please advise the order of requiremen...
My phone could't call or receiving recently. Is ther any Public Mobile Stores for service support. I found the on-line service/question resolving is helpless.
I am a new customer, and received the SIM card and tried to follow the activation steps.After selecting the number transfer option and activating in step 6 "Activate", it pops "Subscription not activated. Something didn't go right while activating yo...
I changed my PM number sometime last year but I’m now finding that one of my vital accounts is linked to it and I can’t gain access without having that number. How can I get that number back?I was thinking of buying another SIM card and asking to hav...
My plan says unlimited Canada Wide minutes but will not complete a call due to using all available minutes. The recording says I should buy more minutes
Good morning guys,First time posting here, so I'm thankful for any help I can get.A week ago, my Pixel 6 Pro lost cell service unexpectedly. Since then, I have tried the following troubleshooting tips with no success and have become quite frustrated,...
Hi, I just switched from Telus back to Public Mobile after 11 months. Using Google Messages on my Samsung S24 Plus for RCS texting, it used to give me read or delivered receipts, but not anymore. The other people I message say they don't see a delive...
My account continues to ask me to reset my password or choose to reactivate my SIM card. But I already have an account and SIM card. What do I need to do to fix this? Thanks!
Hi everyone,I’m wondering if anyone else has run into this issue. I’m based in Canada, and recently I’ve noticed that when I try to call US numbers (both mobile and landline), the call doesn’t go through properly.Each time, I encounter one of 2 scena...
I recently received a text message that I believed was from Freedom Mobile (though I'm a Public Mobile customer). I now realize this was a scam.Unfortunately, I shared my phone number and PIN with the scammer before realizing it was fraudulent. The s...
When I make calls to mobile phones I hear no ringing sound only a single tone, then silence until the person I'm calling picks up. I hear a ringing sound when calling land lines. I saw a previous post with this issue and an explanation but no soluti...
