Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Since beginning June 2023 my service has taken a nose dive at home. Incoming callers voices cut in and out. I can’t have a conversation unless I’m within 6 feet of my interior cell phone booster antenna. Used to be able to walk all over my property a...
@CS_Agent in our CommunityIm not able to download the app. Ive tried twice to subscribe for esim. I have been charged twice on my Crédit card!!! And now i have no line!!!!S.o.S
I need to change my billing date from the 21st to 28th
Hi - I ordered a sim online for my boyfriend about 5 weeks ago and it was never received. Any ideas how to follow up on this as I’m having zero luck with the bot.I paid for the sim using my credit card but gave his email address which he would have u...
Does anyone know if Public Mobile still sells reconditioned phones? I have bought one before from them, but do not see the option anymore.Thanks.
When a local phone tries to call my phone they get the following prompt sorry phone cannot be completed. plan does not included US roaming plan. Please visit publicmobile.ca. Sorry the customer you are trying to reach is unavailable. Please call agai...
Does area code is required to dialing a Turkey mobile number(Not landline) from abroad
Hi,How do I log in into my account if they send a verification code by SMS when I am abroad and not receiving SMS?
hi,it says 2 business days to receive the sim card, but it's been more than a week now. My service should be 1 month but is actually less than 3 weeks. I want to change the option to pick up in person. But I don't want to pay another 10 dollars for t...
I have a total rewards of $7/month. I'd like to change to the 90 day subscription but I only see $7 off when it should be $21 off for 3 month.I read some other posts and I see the logic that if the discount is not "front loaded," the first 90 day sub...
my data wont work and i cant sign into my account it keeps saying unautorized.
My data is suddenly not working in Edmonton alberta. Looks like I can call and receive texts still. I tried to submit a ticket but it just brings up an error page. I'm getting a message from my phone saying I need to sign into public mobile network. ...
First my Teksavvy internet went down throughout Ontario so I had to use my phone data which randomly stopped. Payment had just been made and I hav 19gb free.
Plenty of data left for months 3 gb out of 20 gbWhen disconnecting from mobile data and connecting getting this screen displayed
It appears my data suddenly stopped working. I can still make and receive phone calls. Not sure where the issue lies but please advise.Regards,Mike Giampa
Okay. My landlord's WIFI is terrible so I subscribed 20GB plan on Public Mobile and use the internet by connecting my laptop with a hotspot. I used my plan like this about 2 months ago. Today, public mobile suspended me from using the data network on...
My phone just suddenly shows can't connect to public Mobile network. Looks like I still have normal calling texting access but no data. Not sure whats wrong with it.
Why can’t I get someone to connect to my hotspot when I have used up my monthly data but I have multiple data add-ons that I redeemed with points and I can use that in my phone just fine?
EVERSAFE IS A GIANT WASTE OF MY TIMEHOW AMI SUPPOSE TO LOG IN TO MY ACCOUNT WHEN I CANT RECEIVE A 6 DIG VERIF CODE?????????? WHO IS THE SHORT SIGHTED TERD TO DESIGN THIS SYSTEM? I NEED TO CHANGE MY PLAN FROM OUTSIDE THE COUNTRY. WHY CANT A CODE BE EM...
I’m trying to set my iPad with sim (so I can get data) and pm wants me to verify my identity with a code they sent To my new phone number I just set up with pm. I can’t check the number on my iPad. What should I do? Also I don’t know how to access my...
I have had my phone for about two years now, and all of a sudden it’s started saying no sim out of nowhere, and I have to take it out and put it back in to get it to work again. I keep getting an error code when trying to contact costumer service.
I want to use ethernet to connect to my PM data plan. It seems like a ZTE MF279T will work. Any ideas?
Hello,Can someone please clarify what "International text messaging" means in the plans?Does it mean texting from Canada to a foreign country (USA for example), or does it mean you're able to text IN that country? I'm in the USA right now, wondering ...
So..my email in past was attached to JB456.....used to just use username and password to log in. Clearly haven't been on here for likely over a year.. the other day I had to make a post as I am out of country and when trying to sign in it only asked ...
Hi, my account is locked, I need to change a credit card.
lte Tablet is compatible to use as phone on network? have vision problems need larger screen, touch area.
New subscriber. Can only get 30GB $44 promo plan. How to get $39/month with a 90-day subscription?Subscribe to a 30GB $44 promo plan and pay $39/month with a 90-day subscription. Offer ends June 19**
SUDDENLY! My phone stopped working and says I ran out of minutes.. and when I try to access my account to buy add-ons.. it gives me unauthorized access...
Do I need to have the public mobile app to activate a change in phone plans (subscription)? I have been a public mobile user for years, I just changed my phone plan two days ago and now cannot make a phone call. Do I have to have an app to be able t...
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