Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Is this incurring a charge? Why would it show roaming?
there does not be a option online for this, only 2 day shipping
I have a new plan with Rogers and would like to move my current phone number to that plan. Rogers has asked me for my account number, which I can't seem to find. Can someone please tell me how to do this so I don't lose my phone number?
How do I port my number to a different provider
Since Sundays to today is Wednesdays no reply from customer support, what a sucks services it is.
I'd like to throw a digital bouquet to the PM CS_Agents that are scrabbling in the background solving porting issues after a busy Black Friday weekend.My port from Koodo to PM was still stuck after 3 hours. Neither of the numbers were in service. I s...
I have an account and subscribed for autopay however now I can’t login to my account.I have tried resetting my password which it says email is not registered when chosen.I tried checking my password via phone number which is 100% correct.Finally some...
No matter what I try, I can't seem to activate the eSim on my iPhone 13 mini. Followed the steps in this other post, https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-activate-esim/td-p/1018081 but none of those steps seem to work. The...
I'd like to request that Public Mobile bring back the $29/10GB 4G Plan for a couple more days, in fact I think we should all 'demand' for this Promotion Plan back given the circumstances.It was advertised since Friday and not a single person could ge...
If I have entered more than ten times PUK code? What Happens ? Do I get any notice for this ? I was going to oversee and I left my sim card to my brother before I left. He entered three times wrong PIN number and he tried to enter the again and again...
Hello, could someone please tell me what a 90 day subscription is vs. A monthly subscription. Also recently I got on the 34$ 5g 40gb plan and would like to know if I go over the 40gb data will it slow down and let me continue using data or will I be ...
My sim card is locked out and need PUK code.
This plan was removed earlier today from self service, but checking tonight it is now back again even though not advertised on PM website.
hello i activate my sim card few days ago and since then i cant receive calls and texts / i need help please .thank you
As the title states, I am flabberghasted as to how to fix this. Seems it has happen a while back as well as I now have 1000 mins for a service I never use (Int'l talk) ...Help @CS_Agent I need to exchange the one for the other (Int'l talk mins -> ...
HiI purchased an incorrect add on. I request a refund as I will not be using it. Thanks
I know I should know this but I can't quite get my head around it....I'll be travelling international (not the US) so I know I can't get a roaming plan with PM. When I'm connected to wifi while out of country, will I be able to receive and respond ...
Hi everyone,I am seeing new Public Points suggested in my account. Should I change to it or keep my old reward? Many thanks.
My payment option always worked and now.i can't pay my bill wtf is wrong with ur system ?
I had been convincing my wife to move to Public mobile from competitor from quite some time. She finally agreed to switch to public mobile. We got a new Sim card. Went to the announcement page and clicked on the activate 40 GB 5G for 39$ plan. Create...
Hi all, My dad has a 6gb/3 month plan from ages ago. He would like to change it to a newer plan. However, he forgot his login credentials and don't even know what email his account is associated with. How does one go about recovering this informati...
Twice i paid for 1 gb of data. It shows my payment went through but in my add ons it os not showing up. I cannot contact anyone and the chat tell me to get a ticket but i continue getting an error message. Im almost ready to cancel public mobile
Hi,I am a public mobile customer for more than 5 years. My current plan is 15gb 4g $40 / month. I have subscribed for black Friday deal 40gb 5g $34 / month plan which activates on next renewal. Can I keep my existing rewards and add-ons with the n...
Hi,I already have some rewards for Pre-Authorized Payments, Loyalty Pays and Refer-a-Friend. If I join rewards with public points, will it cancel my existing rewards or can I earn new public points on top of my existing rewards?Thank you,Panduka
Ported a number from freedom. Sent text are still going from temporary number and cannot receive text on ported in number.
When I try to switch it says I have a active subscription.
When I subscribed to this service, I mistakenly entered the incorrect information during the number transfer process. I bought a new phone and put its IMEI number in the information and I called my old provider to see why my number hadn’t been transf...
It seems there might be a discrepancy in my account. On November 17, 2023, I made a payment of $38.08. However, my account status indicates that my subscription ended on November 27, 2023 and my accound is on hold, and I'm being prompted to PAY NOW t...
Unable to turn on any call forwarding on my phone.Any solutions?
My friend in Toronto finally got the account number from Rogers PhoneBox and activated the account with Public. Here comes the trick. She’s actually trying to set up the account for her husband who’s working in a different city. With the account numb...
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