I would like to cancel my plan. How to log in to my account

[funpig1]

@Thel 

If you just cancel your plan/account, you will lose your number.

If you want to keep your number, you need to subscribe to a new carrier and port your number from PM to the new carrier.

[slusagm]

If you can login your account, you can easily stip your plan from renewing again

But since you cannot login, you need PM to help to remove the credit card to cancel.  You will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[Chalupa_Batman]

Hello @Thel 

Log into your account with your email and password you used. If you have forgotten then, click on forgot email and also forgot password. If that doesn't work, reach out to a CS Agent for assistance.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

Then, once you're logged in, go to this link and move the toggle from the right to left to turn off auto subscribe.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

IMPORTANT MESSAGE:

We are NOT Customer Service Agents. We do NOT work for Public Mobile. We are Customers just like you who try to help others while earning credits towards their cell phone bill. Please do not share any personal information with anyone here or in a private message.