Ported my number to PM from Fizz: Data working but calls not so much

[duggie]

Hello, 

I ported my number from Fizz and received confirmation from Fizz right away confirming the number transfer. 

Hours later, my data is working fine but I'm unable to make calls/send texts. I've reset network settings and restarted my phone and done all the troubleshooting, but to no avail. 

Help!

Duggie

[funpig1]

@duggie 

Sometimes there is a delay for each of data, calls and texting to work. Hopefully it should resolve itself. 

If after waiting and trying reset/restart not working, you will need to contact a customer agent: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, What phone are you using? If it is not volte compatible, your calling will not work and you may have to buy a compatible phone unless you can find some way to enable it. 

[duggie]

@hairbag1 thank you for responding! I replied YES to Fizz and they sent a text saying "Ok. We'll inform the other service provider that you confirmed the transfer." I'm using an e-sim and not a physical card, so wondering if that's the problem. 

Fizz immediately deactivated my data and calling, so it's all done on their side.

[hairbag1]

@duggie 

so you replied YES to the sms sent from Fizz ? If so, try removing old sim and install Public Mobile sim...see if that helps.