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Picture messages start new thread

Jtdlmc
Good Citizen / Bon Citoyen

I just started with Public Mobile using an eSIM.  iPhone SE (3rd gen).  When I am having a text conversation with someone and they send me a picture it comes in a different thread - like a group text.  Didn’t have this issue with Telus before I switched.  Any ideas?

9 REPLIES 9

Jtdlmc
Good Citizen / Bon Citoyen

Yes it was but I had my physical Telus SIM still in the phone but it was definitely off because I had ported my number.  Was pretty weird, just glad the glitch is fixed because it was a bit annoying 😊


@Jtdlmc wrote:

Update

I decided to try a physical SIM card and deleted the eSIM.  Now pictures are coming through on the conversation thread.  Not sure what it was all about but I didn’t change anything else in my phone settings.  


@Jtdlmc , when you were using the e-SIM was it enabled and set as the primary SIM?  

Jtdlmc
Good Citizen / Bon Citoyen

Update

I decided to try a physical SIM card and deleted the eSIM.  Now pictures are coming through on the conversation thread.  Not sure what it was all about but I didn’t change anything else in my phone settings.  

Jtdlmc
Good Citizen / Bon Citoyen

Never had this issue on Telus before I switched🤷🏻‍♀️.  

Jtdlmc
Good Citizen / Bon Citoyen

Yes data is on

Yummy
Mayor / Maire

That is something you have to figure out on your phone. Nothing to do with PM service.

BKNS27
Mayor / Maire

@Jtdlmc 

Is your data enabled on your iPhone?

Jtdlmc
Good Citizen / Bon Citoyen

MMS.  I have iMessage turned off.  

will13am
Oracle
Oracle

@Jtdlmc , are you using MMS or iMessages?  

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