Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I've been with PM for a long time. I noticed that my Loyalty discount has not increased for quite some time time - why is that? Can you please adjust it and provide credit for the missed periods.Thank you,
Can I pay using debt card? I need to use phone and the new credit card will be arriving in 5 days.Can I pay using my debt card???xxxxxxxxx@gmail.comEdit by Dunkman: removed personal information
I forgot to enter the referral code from a friend when I signed up. Can I do it now and how
Hi,I am currently on one of the 3G plans. How do I change the 30 day subscription to 90 day subscription. Would like the $6 discount instead of the $2.
Hi, my mom recently switched to Public Mobile and created her own account. When activating her plan, she requested to transfer her old number to PM. Unfortunately, she had already cancelled with the old provider and they were unable to transfer the n...
I’m trying to sign up my wife but after posting my referral code it keeps asking for the promo code
I keep having technical issues trying to view my bill, pay my bill, and with the chat bot. I need to talk to a real person to help me figure somwthing out so that i will be able to pay the proper amount of my bill when the time comes. Is there any wa...
Hi Team,i tried to update my address on my account. But my address is not shown there hence it is showing invalid address. Could you please assist here on priority.
I have 4G plan. Speedtest shows download speed less then 1Mbps. Upload is much slower.How do I get Public Mobile to fix this?
When going to the Public Mobile webpage and logging in, it redirects you to "continue with activation". It shows payment complete and a check mark on 3 of the 4 steps. It tells me to download and install the public mobile app to Activate the account....
My subscription change didn’t work I was supposed to be changed to 39.00 20gb plan
I purchased an eSIM but my iPhone 13 not supported it so I want to cancel my plan.
Paid account in full on Tuesday. Payment cleared bank on Thursday and on Friday I still have no service. It is a pain in the derrière to even talk to a human being to straighten it out. Why does it take so long to get a straight answer?
Hi Team,My full name and address is not reflecting on e-receipt. Could you please assist here on priority.
Members aren't permitted to use varations of spelling to get around the profanity filter, whether it's in the message content or in the username.
Likely an easy question to answer - I recently changed plans from a 3G plan to a 5G plan. The offer I switched to listed 25GB + 25GB Bonus Data at 5G speed. The switch to the new plan came up on 02-Jun and I set it for 90 days to take advantage of ...
I have changed my phone number, the 2 step verification code was sent to old number . I can not log in to my account. what is the solution
@CS_Agent Where is the tab to add funds?
Hello, I need help regarding call forwarding. I have forwarded calls coming to my public mobile to Fongo. I then left canada and the call forwarding was working well while I'm out of canada. Now, I noticed that the call forwarding is not working and ...
I was on vacation in France and calling / messaging was disabled.Is this a normal thing? Do I need an add-on to have it working outside Canada?Thank you.
My old number isn't migrating
I’m in the US and have prepaid for time and text add on and it’s not working
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey, Why am I required to change Nickname? Can I have my old Nickname back?
While activating my esim failed. talked to a customer service agent and they told me to go in store. In store says to contact a customer service agent because public mobile is self serve. asked for a refund on the esim and was told that there were no...
I'm going to the States tomorrow and am looking to purchase an add-on package. Once I've paid, when does the coverage take effect? Is it immediate or can I specify a date (i.e.: tomorrow)?
My wife cannot receive or make calls or texts. My call to her said I do not have USA roaming. We are side by side in the same room in Ontario, what is going on?
Hi. I've been on Public Mobile for about a week, after having been on Koodo for several years. I had Visual Voicemail on Koodo for a while but turned it off to save money several months ago. Everything is working well except for one thing.On PM on ...
I am having issues with my received calls actually connecting. I am told that they are getting a busy signal when they call. Not even sending them to voice mail. They will hang up and try again but will get the busy signal again. I am in areas that s...
Got charged twice for the same payment. How/when do I get refunded for that?
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