Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New Sim card old Public mobile phone number possible

My Dads phone blew up in his pocket and his sim and SD card were destroyed we ordered a new PB sim card and are hoping there is a way to link it to his existing Public mobile account using his existing number and on a new phone any thoughts on how o...

Services on hold but account charged

Hey y'allSo today (29/06) I paid with a voucher and my $15 plan auto activated, subtracting the money from my account as per my payment history. But it shows that as of today (29/06) my services are on hold. Also the last subscription cycle dates and...

Re: No Service

Same here, no service since 2 days! Very frustrating. Central Alberta.

Sms texting

Texts not sending. Seeing download symbol... Continuous spinning. Not sending.

Redemption issue

I just redeemed points for 1GB of data and it has not been put to my account yet. It’s been over 24 hours. Any suggestions?

Canada USA plans

We r currently on a $40 Canada USA plan. I now see that there is a $34 Canada USA play with 25 GB data less which is ok by me. However this plan does not list any calling features. Are the calling features on this $34 plan identical to the $40 pla...

Help logging in.

It keeps sending me the authorization code to a phone number I don’t have access to. And doesn’t give me the choice to send to email. Help!!

New esim text one way/wrong number

I have just setup new service using esim. I selected number. I have tested some numbers from new account. The sending is working sporadically. Receiving is not working at all. The real weird situation is when I sent a successful text to a recipient n...

Resolved! How do I chat with an actual agent?

Can someone tell me how to chat with an actual tech person? This is the most inaccessible company I have ever worked with.I signed up yesterday and found that I could not call out or receive calls today. I went to Walmart, hoping they could help me, ...

Resolved! US Roaming - 5 Days in August

Hello everyone,We will be going to NYC in August for 5 days and will need cell service (talk, text and data). Does PM have a daily rate for all 3 features? I did read 30$ per day and I think I read for 10 to 15 day periods, is this correct?I have b...

Redeeming

I have tons of rewards on my Public Mobile app, but for some reason it won’t let me redeem a reward for unlimited text and calling for 15 days and 3 GB of data and it keeps saying my accounts suspended and I need to upload more money when my account ...

Can't receive calls/texts

Hello, I just recently activated and transfered my phone plan from Roger's to public mobile on Thursday night. However, I'm still not able to receive calls or texts. I did get the confirmation code and input that so I'm not sure why the transfer woul...

Deleted my ESim by accident

Hi guys so i just got a new plan with public mobile. They sent me a qr code to activate the esim. I activated it but when i wanted to log in into my account they sent a verification code. The phone told me that i need to go to the settings to add my ...

subscribing issues

trying to set up PM for daughter. she was given a new number from Number Transferring team this morning (ends in 1008). She used to have an accountwith Virgin but her dad let it lapse and we can't get access, that's why we're not using her old ph# at...

Need Help. No service

Hello, Just transferred my number following the instructions. However the port was completed before I got to activating the SIM and now unable to authenticate for full access since it is sending text to the phone number which is technically not even ...

Esim

Saying authentication unsuccessful sends cod to a phone number however not getting

New Customer - Inbound SMS Blocked

Hi everyone, I am a new customer with Public. I signed up some weeks back but only activated the phone a week ago. I realised that I cannot receive inbound SMS. I made a ticket with Public and it's been a nightmare. Close to 48 hrs of Dear John respo...

$10 Promo Credit

I did not receive my $10 credit for being referred by an existing Public customer. The promo code I was given was xxxxxx. It did not work when I entered it. I was referred by xxxxxx.

I need help, but I can’t submit a ticket

Because some of the fields don’t workSo I can’t submit. I already paid for a subscription, but I need to contact for further assistance.

Resolved! Data carry over?

I'm new to Public Mobile and was wondering if I don't use all of my data, does it carry over into the next month? I currently have the 3 month/$19 plan.

Referrals

I forgot to enter the referral code when I signed up.

How to turn off verification for account?

When I try to log into my account, it asks for a verification code but if my phone service doesn’t work then I can’t get a verification code to log into my account. How do I turn it off?

Can't activate sim card

Just got a new SIM card and I can't activate it. The app doesn't work. I get an error message. It says " Error something went wrong. Please try again." I've closed and retried. Restarted phone, nothing works. So then I tried the website and after 2 f...

Unable to get into public mobile account

Have tried unsuccessfully 3 times to get into acct. keeps saying password incorrect. Have changed PW 3 times, received passcodes and entered, all looks fine, enter password and says error.

New Comer Problem

I just switched to public mobile. I can make phone calls but I cannot text. And, I have no data.

Resolved! Can't activate new SIM

I tried activating a new SIM (I'm a new customer, and not a happy one) and it won't work on either the app or the web-site. The chatbot is useless, and there is no way to contact customer service.I'm very close to giving up and getting my money back ...

International call doesn't work for my country

I want to call my country Iran but international calling doesn't work for my country how can I call my country. Please answer the guys that know about that. Sometimes I get answers from someone who doesn't know anything they only want to collect poin...

Stuck in an activation.

How is it possible to get the payment out of ''calculation'' status when activating a device. It does it on different pages, networks, or any device you try to do it with. Thank You.

unable to activate new public mobile sim card

I am unable to move my existing number from Phonebox (Rogers) to Public mobile.I have already provided the account number that phonebox gave me but last agent claimed the account number is not valid I have double checked with them and they confirmed ...

eSIM

My sim load incorrectly my phone number say no sim and the eSIM says use as business can someone help?

Community

Forum Posts