Community

Rewards system

Could someone explain the difference between the old reward system and the one we have edtied by computergeek541:  removed category labels that don't apply to this conversation

Can't see if someone has seen my text

Hi I already had an issue with sms not working at all but that was fixed. I wanted anyone else who has PM and can see if there sms messages have been read I used to on Fido. Is it something customer service can fix. 

# Transfer Confirmation

How to confirm when my number transfer is complete? Currently cannot receive texts, my old service provider told me the transfer would be complete 30 minutes ago so I'm worried something went wrong.

I cant change my name because the address dropdown is broken.

Chatbot is sending me in circles and to 404 pages. I'm losing my mind. How do I get someone to reach out to me to fix this broken

Incoming calls going straight to voicemail

Hi ,This is second time we Public mobile Members/USERS  encounter this issue in 6 months, incoming calls to my phone will go straight to my voicemail . The phone doesn't ring when this happens.  Secondly when calling my wife's public mobile cell phon...

Calls to US

Hello, I recently joined Public Mobile-Canada/US plan. However, I am unable to place a call to US. I get an automated response that my call cannot be places as I used all my available minutes??? And that I should add more?This supposed to be an unlim...

Trouble with Account Log-in and Community Account Log-in

I am trying to help a friend with two different PM accounts that she looks after.Account #1 - She can log into this Account but cannot log into the Community. When trying to log into the Community it says the Username is taken.Account #2 - She cannot...

New account, ported number, screwed up SMS

I just ported over to PM from Freedom (FM) but I messed up the process it seems. I confirmed via FM that I was going to port, I received the confirmation that my number has been ported, but I cannot login to my account as I can't receive SMS, my netw...

Re: Number Transfer

I also have the same problem. It has been four days since I transferred a number from Koodo and it is still not connected to the new sim.

Cannot activate eSim or cancel transaction

It has been 2 days and each time I try to activate the eSim - the transaction fails. My credit card has already been charged for the e-Sim is there any way to get technical support or cancel the transaction and request a physical SIM card?

Locked out for months!

How do I access my account number if locked out?

Where did my 240 gb Data go?

Enjoy 240 GB bonus data for 150 days, on us.1Bonus data will be added to your account by March 30, 2024, as long as your account is active. We’ll also send you a text message confirmation when the bonus data has been successfully added to your accoun...

Text message

I just transfered my account from bell and I'm not receiving text messages.   Help

No Active Plan on My Account

HelloWhen I try to make a phone call, I get a message that there is no active plan on my account. My credit card was compromised and I had to enter a new card - so maybe this has caused the break in service.  I am fully paid up and the new card is on...

US Canada plan

Regarding the $40 for 40G data US Canada plan, is the 40G data shared between US and Canada?

One time code from Ticketmaster

I'm having trouble receiving a one time code from Ticketmaster to verify my account. Any ideas

sigh

paid the bill about an hour ago- Still no service and no explanation-text and wifi are working - tried restarting the phone a few timesAny ideas?Thx

Incoming calls and messages are not working

 Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Appreciate some help fixing the issue.

E-SIM Transfer

Hi there, my son got a new phone. How can he transfer his e-sim card from his old phone to his new phone. He’s transferred everything from his old iPhone to his new one, but not able to do it with his e-sim. Thanks a lot!Fangfang

Changed phone plan

Hello i have switched my phone plan to 5g , it was 3g before. Ever since i have changed it early this morning because i am now in the us, before canada and now i still have no service. Please help me

Unable to receive phone calls from overseas

I recently moved from fido to Public about 3 days ago. I was successully activated the account - making domestic calls, receiving domestic calls but getting internation calls from overseas is not working. It seems SMS from overseas is also not workin...

I missed the 90 minute confirmation. To have my number ported. How do I request porting again throu

Phone number, transfer activation

I transferred my phone number from text now app but it does not seem to be working with public mobile unless it hasn’t been activated yet what can I do?

US 5G unavailable

I recently went to Hawaii and could not connect my phone to 5G. Only LTE network was available. And there were times where my phone was connected to T-mobile but couldn’t use data. My 5G plan works in the US and Canada.

PAYMENT

Hellowhere is PAYMENT TAB located in my account. I want to make a VOUCHER PYM'T.PLEASE HELP BY GIVING ME DIRECTIONS on how to access REDEEMThank youMelvs