[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! For a friend: phone with service fried, account on hold
As some may remember, I posted a few days ago about my friend (for real, it ain't me!)I was able, as it was the thing we chose to do, to end the automatic payment from my friend's account after I could use the only way possible to complete the 2FA (v...
Can't make and receive calls
I'm unable to make and receive calls but can receive text messages.
Resolved! Transferring from corporate account
How does the process work for transferring a phone number from a corporate account. What steps should I take and what information do I need to start the process
Subscription not activated
I'm trying to activate a new subscription via app (esim) and was getting stuck at step 6. Submitted a ticket yesterday and was told to get a physical SIM card and provided them with the SIM card number. Tried again, no luck and no responses from sup...
Data not working in Mexico
I recently ported my phone from another carrier in Canada then took a vacation to Mexico where my mobile data is not working. Does anybody have any solutions?
Need help Trying to activate subscription
I am trying to activate a new subscription, I got a new physical Sim, I got to the step where I can choose a number once it activates I get an error message to contact support ... impossible to get any help
Resolved! International calls. Add-Ons
Hello need help: the 300 minutes is confused. each country has different minutes.How many minutes can I call from Canada to Romania on land line start with 4021...Any info will be welcome
Pausing subscription - issues with going abroad and no refunds
Hi everyone,I want to report on my experience with Public Mobile, which for the most part is great! Good coverage, infrequent service issues and fair pricing compared to many other options. I've used the service for 5 years.I do however want to flag ...
unsubscribe
How do i unsubcribe. i can't get a hold of anyone in the chat and there is no phone number to actually talk with someone.
Transfer number
need help on how to transfer number from Koodo to pm, I tried though but didn't work. Thanks
Resolved! CA-US-MX PLAN
I have CA-US-MX PLAN and I want to know if I can call Canada with no charges from USA or Mexico. I know I can call USA and Mexico from Canada for free, but is it also free to call Canada from USA and Mexico. Thanks
Switching Providers
Need help. Two questions! 1. Right now I’m with Fido. I want to switch over to PM with the phone number I already have. Once I switch, do I have to call Fido to cancel my payments? Also, the whole reason I need to switch is bc I have a OnePlus 8T and...
my account register's as me
I register as my husband his email and his password get in and it say by name no his why is that...
Can't subscribe because payments won't go through
Hi there,I need help because when i try to sign up the system isn't accepting payment for the plan. I would appreciate the help.Thank you
Resolved! Plans - Am I Missing Something?
Hi there - my current plan is this:$25/ MONTHHero Data 1GB (30-Day) - 3G Hero Int Text (30-Day)Hero CW Talk (30-Day)Hero Data 1GB (30-Day) - 3GNow, I've noticed there's another Canada-wide plan with 6 GB of data that only costs $23/month. It seems l...
Resolved! Don't bother changing data for Mexico
I switched my plan to a more expensive one for my vacation in Mexico. Although I have the reception, I can't use any data. It's not working even though I resetted network settings. This plan is completely useless to me. Avoid doing the same mistake.
is it newer that i have missed point back recently on both my accounts? one was manually correctted,
annoying,, Edit: PM agent manually enter my missing points. but this is not the first time. wondering why happened so much lately.
Is Network Down?
Hello all,I'm checking to see why following Samsung's latest software update I am not able to make any calls out - even though everything else is fine (i.e., sim card is fine, account is fine, no software blocks or flight mode are on, access to netwo...
Resolved! Cell service
There is no cell service in Peterborough and surrounding areas any one else loosing it Text messages working it says not registered on network
Resolved! Can't send or receive sms
Hi , i recently open a new account and transferred my number to it 12hours ago. But now I can't receive or sent sms . When I send it seems that it did send but it's not delivered and if someone sends me I don't receive. I checked the message center ...
Need to cancel credit card for former foster child's account
We had a foster child. We purchased a phone plan for her to allow independence. The accounts are registered to her email and her phone number. She has left our geographic region and we can't sign in to change account information. How can we remove ou...
Log in and IEMI
i made an account for my boyfriend and accidentally activated the E sim on my phone, than deleted it. i now believe the IEMI for the phone number is now my phone, but i do not have the number connected to this phone no longer and i cannot log in to p...
Unable to login to account
It gives an error. “Something went wrong. Please try again later” this is been happening for the past few weeks
Resolved! Confusion about "Hero Int Text (30-Day)" ??
Hi there,The (very basic) plan that I'm on has "Hero Int Text (30-Day)" on it. I haven't had reason to use it before but family will be travelling in Europe, so I'm wanting to understand what this means now, since I'm not seeing a clear description o...
I am new. I can't activate my account and I can't log in to support.
I am new. I can't activate my account and I can't log in to support.
No MyReferral earned
Hi,My gf used my code a couple of months ago, she's still with Public, I did not get 1 point per month so far and I don't think she got the $10 credit either. Is there a link I can submit a ticket to Public or the agent going to read this article and...
Iphone14 esim
I have tried to use the Esim feature but it says my device is not compatible when I saw that iphone14 is compatible. Im trying to DK ut another way but I don’t know where I can find the QR code for the Esim outside of trying to do it through the pm a...
Re: Cannot receive/send texts after transferring to PM
@OP: did you ever get this resolved? Just ported over a family member's number from Fido earlier today (~3ish hours ago). Phone calls in/out are fine, data works as expected. But SMS (including the ones from Eversafe) are not coming in, nor going out...
