Community

No incoming call

Hi everyone, I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off th...

using data

I'm not sure when I am using Data that I paid for in my plan. Do I use data when I use my plaan as hotspot, do I use data when I watch YT videos? Last month's usage when I checked I used only 0.05% of the data allowed in my $30 plan. Feel like I'm mi...

canada usa roaming voice calling not working

I switched to public mobile for the canada us calling plan but now that i'm in the us my phone only works for text and data. I have a Samsung a12 phone. 

want to cancel plan

Hi I pay for Canada and US minutes, but  always get "you've used up your minutes" message . Odd, because I v'e been able to dial to the US for a couple of months. We have 2 phones. Service has worked great for years. My husband has the basic plan. I ...

Updating eSIM

Hi, last night I bought a plan with you guys, wasn’t to familiar with the eSIM stuff yet I noticed in my settings my phone has and IMEI and IMEI 2, I only put the first one in when registering not knowing IMEI 2 needs to be used to eSIMs. I don’t kno...

Payment Processing Error When Trying to Renew Plan Subscription

Hello Public Mobile Community,I'm reaching out regarding a persistent payment processing issue I'm experiencing while trying to help my mother renew her plan subscription. Here are the details of the situation:The current plan has expired and require...

Help paying a account

My husbands phone normally renews on it own. For some reason this month it didn’t. I don’t know the 4 digit pin to make a payment on the phone. Or how to login online 

Need to change email address

Hi, I joined Public Mobile with a work email I no longer have access to. I still have a Public Mobile account/phone number, but can't sign in because I cannot access my email. Thanks

Call Forwarding

When Call Forwarding is active can a text be forwarded to the new number?

VoLTE - Not showing in settings of new Android phone

Hello,I recently got a new Xiaomi 13T mobile phone. I have been unable to activate VoLTE. I have followed various instructions including entering the phone codes *#* etc. When I go deep into the settings it shows "not provisioned' and I can't seem to...

unable to attach pics in text messaging

I receive an error message saying cannot send message now, too many unsent multimedia messages whenever I try to send a pic.  Does anyone know how to fix this issue.  Thank you.  My plan is $25/month it includes:10GB dataunlimited Canada wide minutes...

Error Message

I received an error message after completing my signup. I am transferring my existing number from Koodo. I did not receive a sms from Koodo. Public  error message instructed me to contact support. I am in a support AI loop.

Data add-ons expire after 30 days.

Before Data was not expiring, now we can see that you say "Data add-ons expire after 30 days.", I would like to understant why this is the case? I can understand in the case of buying milk; this can expire but Data does not expire. I'm a longtime loy...

porting issue

not able to port number from koodo @CS_Agent 

Issue With Activation

I am trying to submit an activation number transfer for an eSIM but when I click on activate says eSIM not installed. I confirmed my phone could have an eSIM and I am transferring my number from Bell Corporate account. 

Re: Canada-USA-Mexico plans

Travelling in US and Mexico. I have them included in my plan. My phone is telling me I need roaming turned on to get data. Sound right? I’m always nervous to turn on roaming! 

I have not received my SIM that I ordered during the boxing day sale

Help. I signed up for PM and ordered a physical SIM on Dec 31 and still ahve not received it.

USA Roaming

Cheapest plan for visiting the USA 

Re: not receive incoming calls

I am not able to receive incoming calls either. Can anyone help?

porting a number from bell

can you setup an account and activate the pm sim without having the sim card in the phone? I need to keep current bell sim in phone to allow for the porting process.

Outbound calls

I cannot make outbound calls

Forgot my email. Please help

I forgot my email associated with another phone number. I need to change my credit card info before i lose the numberI tried the forgot email option. But it just sends an email to the address that i have forgotten. I then reset the password via phone...

How long after requesting a number transfer do I switch SIM cards

Unable to make phone calls to Canada while in Mexico

I have the Canada/US/Mexico plan. I am currently staying near Puerto Vallarta. A few days ago I was able to make calls back to Canada. As of yesterday, I can no longer do that. I have not changed any settings. I have an iPhone running IOS 18.3. Is an...