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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25323 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36806 Views
  • 185 replies
  • 27 Bravos

Number transfer issue

Attempted to transfer number 2 days ago. I have replied YES to previous provider to transfer (chat-r)Got a text from Public Mobile that my ESN/MEID is incorrect, and someone would contact me.But I haven't received any calls yet.Chatbot made me make a...

Sukirai by Great Neighbour / Super Voisin
  • 268 Views
  • 3 replies
  • 0 Bravos

my account

Anyone else getting "not authorized login" when trying to login to MY ACCOUNT?

TSF by Great Neighbour / Super Voisin
  • 496 Views
  • 7 replies
  • 0 Bravos

transfer my Koodo phone number to Public Mobile

I just paid for a new account with you but am informed I need a customer service person to transfer my Koodo phone number over to the new service. xxx-xxx-xxxx ,please do this ASAP......Xxxxxx Xxxxxxxxxxx@xxxxxxxxxxx

johnpreston by Great Neighbour / Super Voisin
  • 461 Views
  • 5 replies
  • 0 Bravos

Resolved! VoLTE for new activations

Does anyone with an iPhone 13 or newer have the option to turn on VoLTE in their settings?

MKAY by Great Neighbour / Super Voisin
  • 605 Views
  • 5 replies
  • 0 Bravos

number transfer issue

issue in number transfer from virgin plus to public mobile:error: incorrect meivirgin plus account number to use instead: xxxxxxxxxxxxxxxplease help me to resolve the issue

alitez76 by Great Neighbour / Super Voisin
  • 535 Views
  • 5 replies
  • 0 Bravos

Resolved! Number transfer system is flawed

I tried to make the switch to PM yesterday evening and do the number transfer as instructed on their help page. The problem is that the number transfer is approved by sending a text to the number I want to transfer, and providing a code in that text ...

nanaroo_17 by Good Citizen / Bon Citoyen
  • 347 Views
  • 2 replies
  • 0 Bravos

signing in.

Hello.I have been a public mobile member for quite sometime but most recently i have reset my password and somewhere down the line the web-site thinks i am a new client. When I go to sign in the web page is asking me to register a plan and it wont ta...

Wes_5 by Great Neighbour / Super Voisin
  • 237 Views
  • 2 replies
  • 0 Bravos

Resolved! New customer cannot activate SIM

I have paid for three times now… newly switch to Public Mobile and subscribe the $34 40gb 5G plan, got a SIM card from store as I cannot use eSIM. From the app, I cannot input my SIM Card number…how can I activate my account? Anyone got the same prob...

EmilyCTY by Great Neighbour / Super Voisin
  • 495 Views
  • 4 replies
  • 0 Bravos

Resolved! I can't get verification codes for banking

I just switched from Virgin to Public Mobile last week. I can receive sms messages from people but can't get verification codes or call verifications for banking to my new phone. Help please.

Maggie913 by Great Neighbour / Super Voisin
  • 742 Views
  • 6 replies
  • 0 Bravos

New Subscriber Switching Account

Hi, I subscribed a 5 G plan but want to switch to another plan. There is no way on the website or APP to do it as I haven't received SIM card yet to activate the plan. What can I do? I don't want to miss the Black Friday Deal.

Abbottc by Great Neighbour / Super Voisin
  • 454 Views
  • 7 replies
  • 0 Bravos

I USED YOUR SERVICE FOR 1 DAY!

This is beyond unacceptable the level, or rather no-level of customer support this company offers or does not offer.I used your service for 1 day before getting a better deal at Virgin and switching back. When will I be reiumbursed?  @CS_Agent @CS_Co...

samvernon by Great Neighbour / Super Voisin
  • 602 Views
  • 9 replies
  • 1 Bravos

Resolved! New plan

Hi.I have a basic plan with rewards like 2$/month because i autopay per exemple. If i upgrade, will i lose these rewards and get the points instead?   

Zevenmore by Good Citizen / Bon Citoyen
  • 427 Views
  • 4 replies
  • 0 Bravos

Error Code: M.8701

New customer, So cryptic, they processed payment but n esim?? FRUSTRATING FIRST INTRO!Not able to get help as no agents will respond - None available!!!!

KKachra by Good Citizen / Bon Citoyen
  • 651 Views
  • 7 replies
  • 0 Bravos

Resolved! plans

Do all of your plans include call display, voicemail, call waiting, call forwarding and conference calling? especially the $40 plan with 5G speed?

Muluberhan by Great Neighbour / Super Voisin
  • 369 Views
  • 2 replies
  • 0 Bravos

Account closing

Hi There, I opened an account however I cannot receive text messages to the phone number used to set up Ever Safe. Which means I cannot get  into my account to cancel the request. I have been charged on my CC for an account I cannot use. I would just...

Kirrakiana by Great Neighbour / Super Voisin
  • 429 Views
  • 5 replies
  • 0 Bravos

Resolved! US Roaming Add On - Sending SMS Messages

Hi, Maybe this is a dumb question, but I just want to send and receive SMS messages for a few days while I'm visiting New York City. So if I buy the "US Roaming - 250 MB Data" Add-on, would that include sending SMS messages?Or do I have to buy the "U...

Derrick_W by Great Neighbour / Super Voisin
  • 444 Views
  • 4 replies
  • 0 Bravos

5G connection speed is slow ??

Hi . My problem is that public mobile mention that the 5G speed is up to 250 Mbps . However, with the 50 go 5G service , my connection has reached a maximum of 30 Mbps . This is very weird and I want to know why . Thanks ( I'm on iPhone 11).

Yacine2 by Great Neighbour / Super Voisin
  • 1808 Views
  • 19 replies
  • 1 Bravos

Subscription

 i was trying to subscribe and it says it didn't go right. I have been trying to get support for an hour but I can't log in. Anyone have same issue and solved it?

Screenshot_20231127_120301_Public Mobile.jpg
Hohoho by Great Neighbour / Super Voisin
  • 554 Views
  • 7 replies
  • 0 Bravos

Resolved! Account Cancellation

Hi there,How do I cancel my account? I moved from Public Mobile to a new provider and want to confirm account cancellation. I cannot login anymore and get to my account details/billing info. I cannot seem to reach any person, or access the support ti...

Robert81 by Great Neighbour / Super Voisin
  • 373 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting in from Zoomer

Activated my new Public number on Friday. Initiated the "number change" Port In request on Saturday and received a text message that I entered an incorrect ESN/MEID. When I called Zoomer, they told me that they received the request but it didn't comp...

mrvedder by Good Citizen / Bon Citoyen
  • 408 Views
  • 2 replies
  • 0 Bravos

esim activation

My esim activation wasn't successful. I tried to submit a ticket but there's a system error. I want the support team to cancel my subscription and issue a full refund. I'm glad I didn't transfer my number yet, otherwise, I'd have been without service...

KhalidR by Great Neighbour / Super Voisin
  • 375 Views
  • 3 replies
  • 0 Bravos

Help with esim

Hi everyone,I just switched from fido to public mobile yesterday. For some reason, it was unable to activate the esim. I got all the confirmation message from fido that it was approved to transfer my number. So today I went in to the store to pick up...

Linnda by Great Neighbour / Super Voisin
  • 329 Views
  • 3 replies
  • 0 Bravos

Transfer number

I've asked to have my number transferred on Nov 17 from Virgin and so far my account still active with them. I have been told that Virgin did not receive the Yes confirmation for the number transfer and Public Mobile needs to send a new request. I tr...

Thiagomv by Great Neighbour / Super Voisin
  • 560 Views
  • 6 replies
  • 0 Bravos

I don't have any service after re-activating my subscription

Hi. I was abroad for about a month and suspended my subscription before I go. When I returned, I paid and activated my subscription but now it's over two days that I don't have any service (call, message or data) and I get the 'not registered on netw...

Armin91 by Good Citizen / Bon Citoyen
  • 692 Views
  • 10 replies
  • 0 Bravos

I can't connect after transferring the number.

HelloMy phone is iPhone 12 Mini.Yesterday, I completed a number transfer from FIDO using eSIM.I got some messages from FIDO. They requested to approve a number transfer. I have done that.Since yesterday 8 pm, my FIDO service was dead.Phone is normall...

Yoonseok by Great Neighbour / Super Voisin
  • 302 Views
  • 3 replies
  • 0 Bravos

Sign Up issues

I keep trying to get some help. I tried to sign up as a new customer on Friday. The transaction kept failing. Everytime I logged in, I am prompted to 'resume activation' but it never completes. I checked my credit card and I was charged three times!!...

ddeen by Great Neighbour / Super Voisin
  • 535 Views
  • 7 replies
  • 1 Bravos
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