Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried to port-in my Fongo mobile phone number but apparently the number is deactivated so the port-in failed ? Now the only option I have in my profile when I enter back my mobile phone number it prompts me to "Wired Line" without letting me the op...
I received my number swap message late but still replied. I haven't heard anything and the messaged said the request would he reinitiated. How do I get a new request for my number?
I have just added US roaming to my account. When I reach the US do I have to turn on roaming in my settings to receive texts if I am not on. Wifi
I am currently in the US and do not have a roaming plan. I was told that I would still be able to receive SMS texts and calls - SMS texts do come in, but no voice calls. Also, the caller isn’t given the option to leave a voicemail. Is there any fix f...
I paid for the next month sub 39$ and then upgraded to the 90 day plan 2 days later and paid 132$ doesn't seem right.
I've been in limbo and past frustrated for days with no customer service help where this issue would of been taken care of in minutes. The system canceled my account yet I was able to get a new subscription, add funds and it keeps wanting to send ver...
@CS_Agent; can not receive calls, calls go straight to voicemail, and I changed to this service a month ago
@CS_AgentHello,can you send a new request to my current provider to port my number to Public Mobile? The initial port request expired yesterday.
I am away from Canada for two months and want to cancel auto payment for two months. But I can't log in to my account. After logging in asked for Resume activation and if I hit the button, It keeps saying "(Error Code: XXX)"I have tried the whole day...
I received the response in the subject line on Monday and it is day 4 now. I have received no update from public mobile yet. At this point, if I want to port my number to another provider what might be the process?
My new account is in the pre-activation stage waiting for delivery of sim from PM. When I sign on to PM self-serve account I just get a message to resume activation by downloading PM app.How do I complete activation without app?
New activation, the website said my phone was esim compatible so I didn’t order a physical SIM card. Now the activation says my phone isn’t esim compatible. How do I activate my phones esim so your app recognizes it or Just send me a physical SIM car...
I tried to log in in my account.I was asked to do the new secure thing.I did. I entered my account and changed my phone number.Now I want to get in my account and can't. They send the verification code to my old number that I don't have access anymor...
Hi There,I can make the phone call, but I couldn't receive any incoming calls since last month. What should I do?
My USA data package did not work last week when I travelled to Alaska.
I am out of Data for this month, I have saved up 2GB, 1GB, 500MB, and 200MB available in my add ons. Do they automatically go into my account? How do I add these? Also, can we add more than 1 at a time?
Anyone noticed the change from 30 day expiry for add-on data to "will roll over to your next subscription"?For some reason the available add-ons have been posted twice but I'm wondering if the new wording means that essentially the data expiry timeli...
Hi! I order a SIM card a month ago and I never receive it. I try writting a ticket to get help but everytime I try it says Error 404! I don't know what to do can anyone help?
@CS_Agent I paid for the $20 1GB of US roaming data. I landed in Boston and turned it on for about 20 seconds. Didn’t even use it for anything because there was wifi available. It wasn’t working well so I went to my public mobile account to make sure...
I am being advised to get a new phone as friends believe the phone has a weak antennae.I am being recommended to get a sonim phone, as it is outdoor durable to damage incidents.Q: is this a network situation or a phone issue . I have never got signa...
I just started with Public mobile 2 days ago. I have 20 gb of data but it’s showing red ? And a minus
I cant access my account.
My plan has 3G data plan.US roaming hasn't work so far. Can you fix it asap?
Need some helpI just switch my subscription to 40gb unlimited Canada-us plani have not left the house so my phone has been on my home wifi but now it is saying I have used up all my 40gb of data on one day.( just switched) Any help to get this figure...
Won't let me get ticket csa
Any other PM users in Sherwood Park having coverage issues? I live in the Mills Haven area and the coverage is barely usable. Constantly getting dropped calls and audio drop outs. Coverage in other areas of Sherwood Park seems fine. I have another ph...
Is anyone else seeing a bug in the Data Usage Dashboard? This bug is showing in both the App and on the My Account webpage so it's not a cache webpage problem.150GB plan but -566.57GB Left?!?
I'm trying to subscribe/pay and it keeps saying my "billing postal code" doesn't match my card even though I know it does. I'm using a Simplii MasterCard debit, I've tried several different browsers as well as my laptop and would get "payment failed"...
The system won't let me change my phone number
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