auto payment set up

[ShirleyHadikin]

Hello, I am a new Public Mobile customer.  My next payment is due on Feb 9.  I've just received a text stating that there are insufficient funds in my account???  When I set up my account I provide PM with a cc and was under the impression that this would be used monthly for subscription.  Advise

Also, how do I get in contact with a private agent on PM?

[slusagm]

Yes, auto-pay already setup.  You can login My Account and confirm at Payment page, Manage Subscription.  If you see Subscribed is on, you are good. 

To text to be just a reminder because you might have a $10 available funds there from the friends referral

[TheSterlinger]

@ShirleyHadikin  hi, yes usually pre-authorized payments are done on sign up.

Did you sign in and check your account details? If it's the 9th the attempt is a little early. Each month the days do change by a day or 2 so it might be today. If it is and they attempted and it failed you would have to manually pay yourself now as they won't attempt again.

You can reach PM through the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437