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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11094 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! Tried to port number from Telus to Public Mobile

Hello, I just tried to port the first phone number from a Telus account, which has 2 numbers in total, as it's a joint account. I filled out all the information, the site started doing it's thing and I think after step 3 (Activating your SIM) it said...

emdub by Good Citizen / Bon Citoyen
  • 717 Views
  • 13 replies
  • 0 Bravos

Resolved! Having problem to reach *611

I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?

Ali-Raza by Great Neighbour / Super Voisin
  • 296 Views
  • 4 replies
  • 2 Bravos

Payment using voucher

I am having problems loading my payment voucher using *611. Each time I dial *611 the call cuts off. I can not call or receive calls. Please what do I do?

Osa0212 by Great Neighbour / Super Voisin
  • 375 Views
  • 7 replies
  • 0 Bravos

Resolved! Switch from Virgin to Public

Hi folks. I'm with Public and my wife is with Virgin Mobile. So to move her to Public with the same phone number, what does she do first? She looked at creating a Public account but it says you need a plan, a Public sim card, and CC.Is there a family...

Victorypoint by Good Citizen / Bon Citoyen
  • 947 Views
  • 6 replies
  • 1 Bravos

Resolved! I can't make or receive calls

This has been sporadic, but everytime I try to call someone or someone tries to call me, there is no ring or dial tone. On my end, it says there's either a server error or the "phone number was entered incorrectly." Please advise. Thanks!

iSchpickle by Great Neighbour / Super Voisin
  • 204 Views
  • 2 replies
  • 1 Bravos

Payment issues

I'm having trouble making a payment. Error message saying there was a problem  and to check back later. 

cwalker7795 by Great Neighbour / Super Voisin
  • 169 Views
  • 2 replies
  • 0 Bravos

Voice mail issues

Unable to access voicemail from overseas. The account is active and payment automatic. Last time I checked two weeks ago, everything worked fine. Currently ,the call just drops.

milanto by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Resolved! password

Password reset won't work. It says there is an error and all requirements are met

Mark81 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

data overlimit even though my phone are data are off.

Hi There, My data is being used up really quickly and when I looked at my account it was happening when my data and phone are off overnight when I am sleeping. How do I get a ticket to correct this? Thankyou

colleenM8 by Good Citizen / Bon Citoyen
  • 216 Views
  • 2 replies
  • 0 Bravos

Voice Mail

Callers leave messages and logo does indicate a number nor can I access the message.

LBMann by Great Neighbour / Super Voisin
  • 267 Views
  • 7 replies
  • 0 Bravos

Resolved! Can’t renew plan! Help!

i can’t renew my plan with a voucher , I can’t receive calls or call out not even to *611! What is going on how do I fix this problem 

Resolved! Out of Canada Access

Hey, just wondering if I can get an upgrade to my phone when I am out of country.  Will be in Costa Rica and Dubai.  Would love to still have access to my Canadian phone number. Please Advice.

greid by New in Town / Nouveau en Ville
  • 319 Views
  • 5 replies
  • 1 Bravos

Resolved! Payment info update

i need to update my Visa info for payment as my card was lost and replaced.  Please advise, don’t see options here

Scottphone by Great Neighbour / Super Voisin
  • 222 Views
  • 2 replies
  • 1 Bravos

Resolved! Changed email in primary account

I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed

Jeremy6 by Great Neighbour / Super Voisin
  • 188 Views
  • 2 replies
  • 0 Bravos

Service mobile data issue

I am having issues with my mobile data for 1 week.Any news and notice?Public mobile did not email me to clarify what is happening.

rodnm by Great Neighbour / Super Voisin
  • 132 Views
  • 2 replies
  • 0 Bravos

Resolved! Phone/Internet support in alaska

I thought with volte introduction, coverage in alaska was a possibility. Any word on this? Alaska cruise season is coming up.

christinand by Great Citizen / Super Citoyen
  • 484 Views
  • 11 replies
  • 1 Bravos

Why I can't top up?

I can't top up, its dropping the call every time I dial *611. How can I top up my account? I don't have a self-serve account. Can someone assist me please? Thank you. 

karendillon16 by Great Neighbour / Super Voisin
  • 206 Views
  • 4 replies
  • 0 Bravos

Resolved! Questions about current $40/15GB offer

I'm with Public Mobile for a while now and am currently on this offer they had before $120/12 GB data - 90-day plan - Unlimited Provincial Talk - Unlimited International Text So what I'm wondering- Can existing customers switch to the new offer or is...

erotavlas by Great Citizen / Super Citoyen
  • 433 Views
  • 8 replies
  • 1 Bravos

Resolved! Add On

I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in...

Melodie44 by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Resolved! Need help making international calls again

I have a lot of free mins for international calls but none of the calls I’ve made for the past few days has been able to go through, Anybody know the reason why? 

Davis11 by Good Citizen / Bon Citoyen
  • 948 Views
  • 24 replies
  • 1 Bravos
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