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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Not able to receive text messages, but phone calls are working

I transferred my number from Lucky Mobile to Public Mobile using ESIMs on my Iphone.I used the same ESIM number used for my Lucky Mobile line when transferring the number to Public Mobile.When activating my Public Mobile line, I am able to receive ph...

Resolved! Extra Billings in November

I was checking my MasterCard Statement for November 2023. I found a charge from your Vancouver office on Nov. 6, 2023 for $16.95 for my account [Account ############## ].I found a receipt for this in my payment records in my account. This is fine.I ...

OVERCHARGED TWICE

Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help...

Resolved! Adding credit card autopay option to account with an apartment address

I had issues adding my credit card to my account and contacted my banking agency. They said I am required to add my apartment number to my postal code when adding my card to my account. However, when adding a new credit card, the postal code only all...

Resolved! Port out

Hello, I want to port out to FreedomI gave them all my account details correctly. When they tried to port, they said my account was inactive at Public Mobile. Please help me and look into my account and why it is inactive?

Resolved! Problem with Unlimited U.S. Talk, Text and 3GB Data

Hi folks,I would like to direct this to an adminstrator, but it has been quite a while since I had to do that and I forget how. I recently used my rewards for the abovementioned add-on. In the U.S., I was sometimes connected to AT&T, sometimes to T...

Resolved! Account Overcharged

My account was debited $17.25 today, yesterday, Jan 12, Jan 11 and Jan 10. I need this fixed. How do I talk to someone? I’m about to cancel my subscription all together

Resolved! Esim to Physical SIM

I would like to know if its possible to transfer Esim to a Physical SIM

US Data Roaming Doesn't Work

I can't get my data roaming services to work in Chicago. Tried everything. Chatbot sucks and won't let me submit a ticket. Help!!!!

New eSIM

Public Mobile sent me a new eSIM however when I try to add it to my iPhone I get multiple notices saying it does not work including ""unable to continue cellular configuration" as well as "no usable data found" and "unable to activate eSIM". How do I...

Refund

How do I get a refund for a SIM card I bought (a Public Mobile SIM card) at a Telus store. I can't use it as I had to order another SIM card when I signed up for a Public Mobile plan

Resolved! unable to access account

Hello, I ported one of my phone numbers to Kodoo.I am trying to port second number but I can't sign into my account. I need the account number.

Resolved! Quickbooks verification codes

Hi there,I have recently started working at an accounting firm and when signing into quickbooks, the software insists on sending verification codes via text message. I had been able to receive these texts in early October, but not since then. How c...

Resolved! Activate New SIM

Hello. I am trying to activate a new SIM. I got an error after the last step saying that I need to contact customer support.When I try to contact support, it says there are no agents available. I have tried contacting them through the app and throug...

Resolved! Port Failed - Urgent Help

Ported last night, and I'm stuck between two phone numbers. The number I ported in is currently working for calls, the number you assign me when I set up the account yesterday is handling all text messages.I ported in from Koodo post paid. I have tri...

Reinstate account

My credit card is now clear to make payments. Please renew my account.Nancy xxxxxxxxxxx@gmail.comEdit by Dunkman: removed personal information

Resolved! Calls and texts are not coming through!

I just switched to PM from Rogers a few days ago. About 50% of my calls and texts aren't coming through!

Autopay renewal

Advised today that my card declined today for Autopay for our second phone. Credit card details same for both and primary phone still working. Tried calling 611, asked for 4 digit pin which has been long forgotten. Using My Account or Self Serve gi...

500 one time int’l LD bonus

My account have a ‘500 one time int’l LD bonus’ what is it? Can I call a Chinese number with it in 500 minutes? What is difference with another’500 minutes’ that I used 22%

My subscription is up how can I swap sims?

I want to renew service but I want to put a new SIM card in and get a new number what’s the best way to do this ? Because if I renew service it’ll just assume I want it on the current sim which I don’t want ??

need help transferring number

Hello, I need to transfer my number. My app is stuck to contact you and the website is also stuck to activation. I am using my other account to get some help. My number

Resolved! New SIM card, old subscription

I have a monthly subscription but i lost my SIM card. I bought a new one but nothing is happening. Is there a way to activiate this SIM card with my old subscription? I m still paying but cannot access anything

Upgrade plan

anyone can I ask for upgrading a plan?

Unlimited minutes but out of minutes

I thought I have unlimited minutes but says I’m out of minutes ?

Stolen phone

Traveling out of country and have my phone stolen and need to lock out phone. What do I do?

Cancelling service not working

Hi, I really need my account deleted. I subscribed during black friday, the number transfer didn't work, i was double charged, and now I'm seeing that my service is continuing under another number. I've now paid 70$ for no service at all and I can't ...