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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Issue with transferring number

When I subscribed to this service, I mistakenly entered the incorrect information during the number transfer process. I bought a new phone and put its IMEI number in the information and I called my old provider to see why my number hadn’t been transf...

Subscription ended in just 10 days

It seems there might be a discrepancy in my account. On November 17, 2023, I made a payment of $38.08. However, my account status indicates that my subscription ended on November 27, 2023 and my accound is on hold, and I'm being prompted to PAY NOW t...

Call forwarding

Unable to turn on any call forwarding on my phone.Any solutions?

Resolved! E-SIM Card on the Wrong Phone

My friend in Toronto finally got the account number from Rogers PhoneBox and activated the account with Public. Here comes the trick. She’s actually trying to set up the account for her husband who’s working in a different city. With the account numb...

Port from Fido Partially Works

Hi, I ported my phone number from Fido on Saturday, using an eSIM. I received the text to port the phone number, and I responded with YES. I'm able to receive text/calls from Koodo/Telus subscribers but cannot receive phone calls and texts from other...

1000 U.S. Long Distance Minutes Blocked - PM thinks I'm Roaming in the US? I'm calling from Canada.

I live in Canada and tried calling family in the US. I've done this many times before and never had a problem. I have 3000 US Long Distance Minutes and have only used between 8-9% of them - which also shows I've used them previously.Today when I call...

black friday deal until Nov 28, urgent, offer does not appear in my account

I see that the Black Friday Deal is on until Nov 28,40GB for $34 | 5G speed | subscribe nowI go to subscribe now and then it asks me to login to my account and the offer is not available to me.Please help me asap as the offer ends today.

2 Numbers 2 Logins same household

I have 2 kids = 2 numbers = 2 logins. Is there a way to login into 1 account and have access to both phone numbers? I dont see why I have to have 2 emails address = 2 logins and 2 billings info etc... when they are both under my name and household ad...

New number

I just subscribed to public mobile went to transfer my old number from other carrier now neither lines work they ask me to login in to my account I cannot cause they send me a code to my number that doesn't work. How do I just get a new number

Resolved! Activation failed... now what?

There are 6 steps in the activation process. I don't recall what they were, but the 6th was putting in the sim card and my IMEI number and the porting phone number, and hitting Go and waiting 2 minutes.The 2 minutes went by... and it says "subscript...

Data not working

I just switched to Public with an eSIM and my data is not working…I’ve literally tried everything including changing APN and network restart …what should I do? I have an iPhone 11 which I assume is compatible for eSIM Any advice would be appreciated...

eSIM not compatible

I have had my account billed but the eSIM is not compatible. How do I get this fixed. Is it possible to talk to a customer service representative?

Resolved! "That nickname is already taken" message when trying to get into Community

Hello all.It has been a while since I have logged into the community but today when I tried it gave me the above error message when I tried to enter my nickname. I had to make a new one just to get on.When I tried to use the chat bot it just kept goi...

Resolved! Signal Strength - PM vs Telus

Hi there, I know that PM is using Telus towers for signal, but is the same strength? I'm having some signal issues indoor, like shopping malls and I doubt that Telus customers have it too. Any way to test that?Tnx

Phones compatible with 5G Public Mobile network

Hi,can you advise on the full, exhaustive list of phones compatible with Public Mobile's 5G network?I'm aware of https://www.publicmobile.ca/en/on/get-help/articles/volte and it's not what I'm looking for as I guess there are phones not compatible wi...

Why can I not get the plan I want?

I tried to get the $34 plan and it keeps saying I'm from wrong province, but I didn't enter a province. Thanks

cannot log on to my account after esim cord activation

after inputting username and password and a verification code sent to my email, then it sent a fulll access code to the new phone number, but the phone number has not been activated on the phone, so cannot receive the fulll access code. not I am not ...

Transfer number

Resolved! Canada USA plan

Hi!If I purchase the Canada USA plan, that means I can use my same number and can call anyone in the US or Canada as long as I am on that plan. Will it be long distance to my friends in the US to call me in Canada? Or will they just be able to call...

Horrible service

Why your service is so bad I thought Rogers was but you’re making them look good

Porting issue

Hi, I’ve been having issues porting my Freedom Mobile number over to Public Mobile. I have already paid for a subscription, responded ‘Yes’ to Freedom’s authorization request, and submitted a ticket for help where I was directed to contact Freedom, w...

GIVE ME BACK MY SERVICE!

I have already paid 150+++ in vouchers!!!!! I want the 40$ plan for 50gb also THAT I MISSED DUE TO ATROCIOUS SERVICE!!PM ME FOR THE VOUCHER CODES!IT HAS BEEN A WEEK TO A MONTH TRYING WITH YOU GUYS!3 YEAR CHSTOMER HERE!! WOW! edited by computergeek54...

My Account Login

Hello, I do not recall the email address and password for my account login. Please let me know how I can proceed to login as I need to update my payment info as my credit card has expired. Thanks!

Resolved! Changing my plans

Hi,I just subscribed to the 40GB 5G plan on Nov 25th and paid. And Was just wondering if I can change my plan and just pay the difference?Thanks

URGENT Locked Out of Account

i am Locked Out of my Account different email than this community login as I cant even login, its locked me out even when I reset my password Need help ASAP please

Public Mobile bank pre authorization name

Looking through bank statements I am searching for a pre-authorized name for Public Mobile. Anyone out there?

US add-on not working

I bought a U.S. add-on for $30 but it is not working properly; I can receive texts but I cannot send them, plus I cannot make calls to Canada…. so frustrating! TIA

Ticket system is not working

The ticket system is not working. We transferred our phone number to Public Mobile and it's been two days without it working. I can't receive phone calls. We have gone through the help chat and it takes me to a 404 page when trying to submit a ticket...

Resolved! Sim Card

Hi. Where or how can I purchase an discounted sim card?

Account access impossible

I am sorry to create another question about this topic, but my wife’s solution is nowhere.Her self service account AND community account is blocked. We tried to :- try again, try again after 1h, try again after 3 hours, try again after 3 days- reset ...

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