Community

Cannot access account and number not working

I have just received a new sim card as I have moved my number from Koodo to Public mobile. However, I am unable to access the account. On the app it says that my account is activated with my number, but to get full access to the account I get the fol...

Question about a new offer

I just changed my son's plan to a 3 month plan and today he got an offer that is better for him. The issue is his current plan doesn't renew until mid September. The offer states the new deal would be upon your next renewal. Will this be an issue? Wi...

SIM card

Hii just bought my son an iPhone 15 and the SIM card does not fit that he had for his old phone Do I have to buy a new kind of public SIM card?Karen

$22 Deal

Got a text says, We have a great deal for you . Get 6GB of data at 4g speeds of up to 100mbps for only $22 a month.Reply yes to gt this limited time offer added to your account. Does not Does anyone know how much talk and text is included with this d...

Subscription not activated

Hello, I'm attempting to be a new customer but getting more frustrated with the lack of help available each time I try. I tried activating my subscription last night and received a "subscription not activated" message, along with instructions to cont...

USA data

I bought a USA data add on and was hoping I could use it in Canada also

can an eSIM of a plan work on 2 cellphones?

Payment changed.

Hello, I used to pay $21/mo, and all of a sudden the payment changed to $28/mo starting in May. I want to know why. Thank you.

My bill

Why did my bill go from 21 dollars a month to 28 and I received no notification of this?

public mobile plan

I have tried without success for hours to obtain help from a human. Come Sept 6/24I will cancel my account unless you can improve your support program with a telephone number and a human to speak with!!

Roaming

Is it possible to us PM in Europe or should I get a local sim 

Re: Activation issue

I just bought a sim to port my number to public mobile. It currently doesnt work.Is there anything going on at the moment? Or do I wait till after June 16 to port my number in?Anytime I try to port, it says it's unable to do so, and wants me to conta...

Feedback or Escalate CS Claim?

Is there a way to leave feedback on a customer service agent or escalate an issue to a higher up?I have been given misinformation by a CS Agent, and when kindly explaining what he is suggesting does not make sense, he starts to give me attitude...To ...

$21 a month promo for 3gb how to switch to this?

Currently on a subscription for $25 a month and total of $29. I saw  a promo on the website for $21 / month with 3g with unlimited canada calls and text. Why is it not in the 'change a subscription section' and how can I switch? Asap answer. Much app...

texting

Been 5 days since I activated my account, still cannot send or receive a text unless i am connected to wifi.

Should I switch plans?

My current subscription is the $102/90-day , 60GB Data @ 4G Plan (expiring next week)...plus I got the 240Gb bonus a while back (60 days left and I used none of it so far)I use about 12-15 GB per month of data.If I switch to the $29/mth 10 GB @4G pla...

Invalid referral code

I'm a new subscriber but my referral code is invalid when my friend tries to use it.  Any suggestion?

transferring phone number issue.

Hi thereI am having trouble activating my account. I have gone through the process, paid for the month and attempted to transfer my old number. It has approved that but requires me to verify the transfer by receiving a text. The number I have transfe...

Credit card update

HOW CAN I UPDATE MY CREDIT CARD? 

Cannot receive verification code from some app/website

After I’ve ported my number with Public Mobile (for a few months) now.  I’m starting to notice that I can’t receive verification code via sms from certain apps/websites.  For example, oversea banking.  All of these use my Canadian phone number and it...

ESIM issues

Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible.  Does anyone know how to do this since i cant finish my registration?  If not does anyone know how to cancel the service without...