[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
could not find account number
hi ,I lost my sim card and i am not registered for public self serve ,i need my account number .my phone number with public is 6XXXXXXXX1. please help me out. Edited by ShawnC13 to remove phone number
long distance not working
I have a long distance add-on which has not been working for the past month. Is there anything that I can do about this? When I make a call I get the message that I usually get when I have ran out of minutes.
Resolved! Transfer number from chatr
Hi there I just activated my sim card and threw the process I put in my current number from chatr I was told to msg here to transfer it because it is a little more complicated cause chatr is prepaid.
Resolved! Mods have not replied to message in 3 days - number Port
Please someone help my ear is being eaten by my dad as he was on a different carrier & I didn't have the account number handy We also have important calls coming on that line..
Resolved! Change plan
I am trying to change my plan have sent about 10 private messages. My current prepaid plan is up no answer.
Resolved! US roaming add-on
My kid is taking one of my PM SIM to US for a few days. Is there any way to test the US roaming before leaving Canada? It is a 3 days trip. By the time I found out the add-on does not work and waiting for 3 days for moderator to fix the problem. ...
7 days of wait and the issue is solved, finally
Hi @CS_Agent I have been waiting for 6 days, plus initially 3 days for my first request to solve my issue.Please help rectify my incorrect DATA only plan back to the original 8.5GB + unlimited NA calls plan. It's getting fraustrated. It's been more t...
Resolved! Refer-a-Friend Reward not credited in to payment
Hey there,I just notice that my Refer-a-Friend Reward wasn't credited into my 90-days payment. Can anybody help me with that?
Having trouble with activation
I received a text saying they are having trouble activating my phone and they changed my number.
No Data Service - Plan Had Run Out But Had Bought 1GB Add On
As the title says. Had a low data alert back in December. My plan rolls over Jan 25, so bought a 1GB add on. Was told that it would automatically kick in once the base plan ran out. Screenshots don't show my data minutes left like usual. Main summary...
Text messages to "7723" -- So Confused
Hello. Been using PM for a while now and all has been trouble free until yesterday when I changed to a new phone (Oneplus 6). I am on the $10/month plan (50 text msgs). I received a text from PM late last night informing me that I have 10 text msgs ...
@mod
I need help. I activated my phones yesterday. Its been almost 19 hours and I am still not receiving incoming calls. Ive sent a private message and no reply
Data in U.S. stopped working, also can't send texts.
3rd time in the U.S. since using Public Mobile and all 3 times I am not able to reply to text messages only receive them. All help from Public Mobile the last 2 times did nothing.Now starting yesterday while on the road and needed Google Maps my data...
How to block IMEI number?
My phone was recently stolen and I want to block the IMEI number by putting it on the national blacklist. Is Public Mobile able to arrange this? To be very clear, I am not looking for instructions on how to recover my phone or suspend my Public Mobil...
Resolved! Lost SIM card and send private messages to Moderator but no response.
Hello, I have lost my public mobile SIM card before registering self serve online; i got replacement SIM but can't register it.Refering to old topics i sent private messages to moderators to help me out with activation of new SIM with my current numb...
How to prevent port in? I want to keep my number.
I requested a number to be ported into Public Mobile from another carrier, but I have changed my mind. I want to keep my current Public Mobile number and not port the number in from the other carrier; I want that number to stay with the other carrie...
Refund ???
Hello We were on holidays in Canda recently and I purchased a Public Moblie Sim card to use while we were Canada. I purchased the sim card at London Drugs, 710 Granville street , Vancouver 16.12 2018. I purchased a basic sim card $25 with no intern...
Not able to receive incoming calls and texts
I just started my plan with Public mobile on December 30, 2018. I can make outgoing calls and texts but not receive any incoming calls and texts. How can this be fixed ASAP?
Resolved! Transfer Problems from Petro Canada Mobility!
Hello, I have transferred my number over from PetroCanada Mobility using the Self-Serve options, and it worked out (I can send calls/texts, use data from my old number), however I still can't receive texts/phones - which I'm assuming means the port w...
incorrect email for account
Hi,I inadvertently made an error in the email address I provided when I set-up the account. How do I change email address? Thanks.
Resolved! service isnt working
Hi my service on my phone stopped working so i can call text or use data and i can't login to my account or reset my password.
Network not available
My father bought a new unlocked Kyocera DuraForce XD E6790 phone and when we put his SIM in and add the APN it gives a 'Network not available' error. He has an older Kyocera phone that it works just fine in. I put my SIM in and it detects I have call...
Port cell number from Bell
I just set up a account with Public Mobile a week ago ..I kept same number but no one can call me and some cant text ..Bell said public mobile needed to request to port my number..this is getting frustrating and I cant call public mobile..i tried res...
Resolved! A question about Community Notifications
Hey guys, as I have started participating in the community more, I get notifications to my email when someone replied in the tread. This is very handy. I get 2 emails every notification, I get one and then a minute or so later I get the same notific...
Resolved! Invalid SIM after I went back during the activation
When I doing the activation, I found a typo in review stage and so I go back to correct it. Then my sim card became invalid. Can anyone help, @CS_Agent?
Resolved! Vouchers don`t work
Hello, I bought $30 worth of vouchers from Superstore and I have been unable to use them. I have tried redeeming them online as well as redeeming them by phone. What do I do.
US data add on limit reached
I have purchased US data add on 1g, 500mg, and 250mg. I have used this up and cannot purchase anymore. How can I purchase another gig? Urgent for work
Resolved! Account Suspended. I am on autopay option.
Please help. My credit card is good I am sure. My autopay feature is active when logged in to my account. Please charge my credit card properly and reaktivate my accuont. Thank youThis is very frustruating.
Changed plan, charged MUCH more
I was signed up for a 90 day plan with 3G data, provincial talk and unlimited text. I wanted to switch to nation-wide talk. At the time I signed on, all data was LTE but when I made the switch, there is LTE for much more and 3G at the old price. I se...
Resolved! plan change
I already do a plan change on my next renewal. but when I check the rewards section, it still shows my estimate cost for the old plan. Just afraid it is working properly when do a future date plan change. Does anyone had change the plan successfully ...
