Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If we can keep this thread going it could help people let go of the built up anger about there worst cellphone bill and how bad customer service is to deal with so go post away and let's keep it alive anyone is welcome to post here
After I checked if my hub would work on this system IMEI # said good...and ordered the SIM card and paid for activation, my hub is not connected to the internet. I've read a bit and see that I need to put Public Mobile in for the APN name and sp.mb....
ok a welcome thread would be great for new customers coming so we can get to now them seconed thing is a cellphone horror stories would be great to so we can take are frustrations out about other providers these are just suggestions did not now how t...
I have just made an account yesterday, and I'm now locked from my account after logging out. I tried to do "forget password" to recover my account but the question for it says "test question" which I did not set up that, when it's suppose to be the b...
Hi, I was on the $57 package and I got a msg that its been reduced to $52. I just paid the bill and now I cant do anything with my PM phone. It says when I log into my account that my Account Status is ACTIVE and my next payment date is Sept 27th how...
My parents subscribed to public mobile a month ago. They were plagued by technical issues on public mobile's end which lead to them not being able to login to their accounts nor to pay for the service. After 3 weeks of being leaft without working pho...
Hi everyone! this is my first time with public mobile and I've had a problem with porting my number with bell. It seems like this isn't a unique problem, but I'm able make calls, texts and use data but not recieve incoming calls. When I went to my ...
Hi Guys,I got my service activated a couple of the back, but still don't how to get the shipping refund. Could someone guide me please? I will be very glad. Oh no, I'm glad cause so far my service is the best. No problem at all. Thanks,
Hi, When I tried to make a call, the service tells me that I don't have a long-distance active plan, which is not relevant in my case since I am making local calls. My plans mentions "Unlimited provincial talk" so it should definitely work.How can I ...
Ok my plan with virgin mobile was 111 a month times it by 12 is like 1,332 a year with public 90 day plan with Canada wide calling global text and 3 gigabytes of data comes to 4 payments a year and it's 360 if that's not saving money I don't now what...
My concerns joining Public Mobile have come true. Sure, in concept the community can resolve connection or settings issues, but when you have account issues you need to rely on public mobile and email or PM. I have not been able to access my accoun...
I had set my plan to change from one of the old plans, $90/90 days with 1 GB, to a new one, $120/90 days 6GB, but it didn't change. I sent a message to suppost on tuesday, but havn't heard back. I was charged for the amount I would have been for the ...
Cant access account since Aug 9Various back and forth in community and via email assistance requestsIncident 12522412Now cant even get into account and request to reset password no longer recognizes my account idI am now resolving to post anywhere an...
Hello,I got a better deal with another company and want to cancel my public mobile plan to transfer my number to this carrier. They say that they can't do anything until Public mobile "releases" my number, but of course, there's no way to reach PM. P...
I have contacted Public Mobile three times through email and still have not gotten ANY response. It said that I was to receive a response within 24-28 hours. I did not have phone service for over a week because the Sim Card was defective. I finally ...
forget to enter refer number when register what should I do?
I just signed up for Public mobile plan (with a new number). I need to port my Koodo prepaid number and am having problems through the website (like many others it appears). My Koodo prepaid renews in two days and I would like to port before then. ...
My brother is thinking about moving over to PM. He has an Iphone 4.Are there any issues that he might encounter?
If I got a samsung galaxy note 5 from Rogers. Can I use it with PM? Many thx!!!
I just registered, activated, completed everything I needed to get started with PM about an hour ago, but there is still no signal at all, PM not even displayed as the carrier on my phone. It only says "emergency calls only". I did port my number ove...
I ported in my number to PM over 36 hours. Except I can not receive any phone call, everything seems fine. Please help!
Hi just wondering if anyone has used a similar handset and if it works well with public mobile. Thanks!
My girlfriend signed up for PM. She did the application for porting. I believe she put the old phone number and PIN for required fields. It has been about 48 hrs and her number has still not been ported yet. When she calls me with her new phone, it i...
I'm trying to use my sim card on my old Nokia 530, my SIM card is working well on my iPhone 6 and my Nokia is unlock.I'll show some prints of my nokia, hope someone can help me.Thanks,Andrea
Hi, Can't receive calls texts and I have no data. I paid and recharged my account early morning. Please help! Thanks
474663 What is this its in my call log going out 5 times help or should I be worried at all
Mon compte libre service est bloquée..Il demande mon nom utilisateurJe n'ai JAMAIS reçu le détail de mes info..Alors impossible payer par carte de crédit tant que je peux pas accéder à mon compte..Bloquée aussi à la sécurité car demande l'année de na...
Hi, The next days I will be going to Canada. I want to travel with a valid Canada sim card put in a free phone. Then when I arrive to Canada I active the sim and I'm ready to talk any people there. I don't find one way to buy a sim card from USA. Isn...
Hi, Just thought of posting an update about PM's network across GTA, Niagara. Been using PM for almost 25 days now and never faced a problem of being out of coverage except when I was 3 floors below ground in an underground parking lot. Recently trav...
Hello, I recently switched to Public Mobile and can't get MMS to send or receive. I'm using a ZTE Axon 7 phone. I can SMS and use 4G LTE data with no problem but the MMS does not work. Does anyone have any ideas what I'm doing wrong? It seems odd for...
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