Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 42898 Views
  • 152 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 53246 Views
  • 182 replies
  • 30 Bravos

MMS not working on iPhone 4

I recently ported from Rogers and everything seems to be working now except picture/video messaging.    Will MMS work on iPhone 4 (iOS 7.1.2)? I'm unable to upgrade to iOS 8 or higher. I've seen a few posts mentioning the same issue but can't find a ...

sn00ch by Good Citizen / Bon Citoyen
  • 1890 Views
  • 5 replies
  • 0 Bravos

Add another buggered up account

So here's my situation. Things were working fine until my account was auto-renewed and upgraded to the 12GB promo plan on December 9th or 10th. The last text message I received is the Congrats! Rewards have been applied text message.  Since then I ca...

stevenshelby by Great Neighbour / Super Voisin
  • 592 Views
  • 1 replies
  • 0 Bravos

Resolved! No Data for almost a week - future dated plan failed

My change date was December 7 to the Fall Promo and it hasn't changed yet. I even contacted moderators and no reply. PM even charged me for the fall promo. Can someone please help? I need data ASAP. Moderators please help.

Zamzam_B by Good Citizen / Bon Citoyen
  • 2010 Views
  • 7 replies
  • 0 Bravos

Resolved! cannt make calls anymore emergency calls only

Hi, Hi i have a moto g4 plus, my network stopped working today, i cannot receive calls anymore. "emergency calls only" my bills are auto paid, i did not change credit card would you please help me?? Smiley Happy thanks Laurent Barrière

skalien by Good Citizen / Bon Citoyen
  • 4120 Views
  • 23 replies
  • 0 Bravos

Resolved! Account Suspended (After Adding US Long Distance Package)

Hello,I've been trying to get this problem resolved for a couple weeks and no luck. I sent a PM to @Shazia_K to get this solved now. I just don't want my plan/number to expire on the deactivate date. Here is the message on my profile: --Your account ...

ksgarcha by Good Citizen / Bon Citoyen
  • 968 Views
  • 2 replies
  • 0 Bravos

The future of SMS is here! (Only Rogers for now)

Google has announced that Rogers would be the first carrier to get the RCS support: https://blog.google/products/android/upgrading-sms-rogers-customers-android/ If you don't know already, RCS is the next iteration of our old SMS protocol, however the...

ridsama by Good Citizen / Bon Citoyen
  • 1998 Views
  • 11 replies
  • 1 Bravos

I haven't got my SIM card yet

I ordered a SIM card on November 5,2016. I got an email from my another email address(wsf08@hotmail.com ), the email shows my card is on the way. But I haven't got it yet.

yuhuan69 by Great Neighbour / Super Voisin
  • 768 Views
  • 4 replies
  • 0 Bravos

locked out!

Hello, I forgot my account password, then I tried to reset said password, but I didn't receive an email until a long while later, so the link expired - now the error message states to contact Public Mobile because the account is still locked... Any h...

mazinga_z by Great Neighbour / Super Voisin
  • 937 Views
  • 5 replies
  • 0 Bravos

New Customer Activation Error

Hello, I am new to public mobile and I experienced an activation error. I private messaged @Shazia_K yesterday but still haven't heard anything. Can someone help me out? Waiting to activate 3 more lines once this is sorted out.

pranavans by Good Citizen / Bon Citoyen
  • 1784 Views
  • 8 replies
  • 1 Bravos

New customer - Telus port worked flawlessly

Given all the posts with porting problems, I was a little hesitant to finally make the switch. With a sea of problems, thought I'd mention my positive experience.Ordered my SIM card a week before the end of the 90/12G promo, registered the SIM with a...

yyzguy by Good Citizen / Bon Citoyen
  • 1218 Views
  • 7 replies
  • 2 Bravos

Resolved! One week no service yet. (Port) *Solved, phone active*

I am trying to have my old number ported from NorthernTel to PM.It has been roughly a week but I cannot text or call.Data, however, does work.What's going on?Can I have my start/renewal date pushed to the day the port actually starts working?Any help...

AlexCarrier by Good Citizen / Bon Citoyen
  • 4433 Views
  • 38 replies
  • 0 Bravos

Resolved! Tried porting my phone Nov. 17 and still not connected

I've been trying to get my account going on Public mobile since I ordered my first sim card on October 25th. I don't want to get into all the details, but long story short, I tried porting my number for the first time Nov. 17th. That didn't work, I h...

The_Ryan by Great Neighbour / Super Voisin
  • 2212 Views
  • 15 replies
  • 1 Bravos

refer a friend reward not received

Hi, I've referred two friends, but only one referral reward was applied.I messaged one of the moderators in the forum a few days ago but didn't get a reply.Could anyone help? Thanks!

oprime123 by Great Neighbour / Super Voisin
  • 665 Views
  • 2 replies
  • 0 Bravos

activation failure. Help

Any idea what the backlog time currently is?  I tried to activate my sim about 1.5 weeks ago and got an error on the final page. My CC was billed and last I checked my sim seems to be working.  My self serve account seems to have failed to create.  I...

sramsay by Great Neighbour / Super Voisin
  • 592 Views
  • 1 replies
  • 0 Bravos

At Last!

Thanks God             At last every thing is running smooth after a frustrated wait but during this time i learn alot. After such a long time i interact with so many people without hasitation. Thanks everyone specially MODs and Rockdaddy22,shazia an...

Wa by Great Citizen / Super Citoyen
  • 1500 Views
  • 6 replies
  • 3 Bravos

Resolved! Problem with SelfServe?

It's Tuesday at about 10:10 am EST.  Been trying to login to Self Serve for last 15 minutes.  Any know errors?  I'm getting the following.  I don't get to the login screen. Server Error in '/' Application.Runtime ErrorDescription: An exception occurr...

Resolved! Porting issues with Chatr

Hi,I ported my number from Chatr and it doesn't seem to have been successful.  I can make calls, send/receive texts and use data, but I am not getting incoming calls.  I guess the port wasn't fully completed/successful.  The main thing is, I don't kn...

jessmok by Great Neighbour / Super Voisin
  • 3723 Views
  • 18 replies
  • 0 Bravos

MODs are about to Coming

Hello Good Morning                     Everyone gets ready as MODs will be here in 5 minutes

Wa by Great Citizen / Super Citoyen
  • 482 Views
  • 1 replies
  • 0 Bravos

Success! Porting from Bell Mobility to PM

Just a quick not to let PM know that I finally ported my number from Bell Mobility over to PM and it was a blazing success! Slicker the snot on a roosters beak!  I followed the porting instructions verbatim, along with the advise from dozens of threa...

bastage by Good Citizen / Bon Citoyen
  • 1470 Views
  • 7 replies
  • 3 Bravos

No incoming texts

Everything was working fine up until midnight last night, but from then on I have been able to text out successfully, but not receive any. I hadn't been receiving emails either, but for now (last hour) that seems ok. Some calls come in, others go str...

Catejeffrey by Good Citizen / Bon Citoyen
  • 2029 Views
  • 10 replies
  • 0 Bravos

Resolved! Almost 1 month with No incoming Calls or texts....

I am becoming increasingly frustrated at the inability to be able to contact ANYONE.... I have been without the ability to receive incoming calls or texts for almost 1 month now..... and whilst I accept that the error was initially due to an incorrec...

pmcn500 by Good Citizen / Bon Citoyen
  • 2843 Views
  • 12 replies
  • 0 Bravos

Resolved! Switching from Koodo to Public Mobile- can I use existing SIM card and keep my phone #?

Hi everyone, I'm currently a Koodo customer and looking to switch over to Public.  I'm probably going to buy an unlocked NextBit Robin and sign up. I have an existing phone + SIM card with Koodo, and I understand that Public Mobile uses the Telus/Koo...

DangitBobby by Good Citizen / Bon Citoyen
  • 2807 Views
  • 2 replies
  • 0 Bravos

Number Ported without account being created

Looking for help - started to sign up for account with a port from Rogers but when realized teh $40 promo plan was not showing up I cancelled the process.  Seems that my number has been ported away from Rogers but nothing set up with Public.  Rogers ...

lylumpy by Great Neighbour / Super Voisin
  • 897 Views
  • 3 replies
  • 0 Bravos

Sorry PM

I think I owe PM a bit of an apology. Don't get me wrong, I am upset about the wait for response, but I have been shortsighted. I was thinking of only my problem, and not the plethora of other people who are having the same if not worse problems. Not...

fftljoe by Good Citizen / Bon Citoyen
  • 2455 Views
  • 8 replies
  • 12 Bravos
Need Help? Let's chat.