Service stopped working

[Ssa]

hi, my plan was working fine but since couple of days cant make or recieve calls, cant write text msg...... my account in excellent condition no payment due its middle of month..... kindly help me out. thanks

[srlawren]

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@Luddite wrote:

@Ssa Are you on the $10 plan? If so, check your account to see if you've any minutes/texts left. If you cannot see anything under My Data & Add-ons, it's all gone.

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@Luddite I was thinking along these lines too.  @Ssa mentioned calling and texting, both of which are finite/metered on the $10/50/50 plan.

[Luddite]

@Ssa Are you on the $10 plan? If so, check your account to see if you've any minutes/texts left. If you cannot see anything under My Data & Add-ons, it's all gone.

[Alex888]

If your account says Active, try reporting your phone as lost, log out, wait 10 minutes, log back in and report it found.

[Luddite]

@Ssa You posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum  (which I have done for you today), or, if appropriate, sending a private message directly to the moderators.

[Lieux]

Did you try to take off your SIM for 1 or 2 minutes and put it back?? @Ssa

[Lieux]

Everything stop after your renewal?

[Lieux]

Ok @Ssa..Does your plan is active on your self serve account?