Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there! I am new to public mobile, and have started a plan, and the only issue i have encountered is that when i go to put the number for my Voucher in, it is telling me that it is invalid.I bought the voucher around 36 hours ago, and even after 24...
Hey guys a friend of mine recently switched over from Bell to Public and she can’t send or receive calls but her data works. I think it’s a problem where she wasn’t paid up on her old bell contract. Anyhow I’m trying to change her phone number to se...
Hello!I've moved into a new condo and we don't have our internet hooked up yet. I currently have 4.5GB of data a month which is normally fine, but without the wifi at home I'm worried about overages! Is there a flat overage charge? Or an add-on you ...
I got a notice that I have used 95% of the data included in my plan. How do I determine what payment cycle this refers to ... that is, I am assuming my data limit is per month, so how do I know when it is going to re-set for the next month?
Hello, I have been subscribed to the $120 12GB plan for almost 2 years now. I checked my rewards and it says I have accumulated $90 in rewards so far. So what exactly can I use the $90 on? I have set up auto-payment and every 3 months I am still payi...
How do I add to my account with my visa debit
How do I upgrade my plan?
Hi all, I have autopay enabled and my payment due date is on July 14, 2019. I got the following message when logging in today: Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 ...
A couple months ago I ported my old VoIP number over to public mobile. Because it's still a VoIP number WhatsApp won't accept it for signup. Is it possible to just get an extra number that forwards to my main number to use for services that block my ...
I have autopay, a credit card on file, and 7 dollars in (from credits). last month, I made sure to have enought dollars on on my account for the changes, as I changed plans, and the community said for seamless services, that was best. This month, I ...
Google Messages just released a stable beta update for their messages app to allow for RCS. It tells me my carrier doesn't support the option. Is this something that can be enabled by Public Mobile fairly cheaply and easily? or is this simply not goi...
What can you do do earn Oracle's?
I signed up for the 35$ plan which is supposed to have a bonus 500 Mb. I am signed up for the auto pay option which gets me an extra 2$ off. I cannot find where this bonus data is under my account. I've looked under usage..plans and add one.. Is it s...
Hello,I was trying to log into the Self Serve but I forgot my password. I followed the "forgot password" link, supplied my email and answered the security question, and then get a page telling me that I will receive an email outlining how I can chang...
Hi,My phone mode is HUAWEI P30,I am not sure whether or not available for public mobile SIM card.Thank you!Cheers,Adele
I have tried 1234, which is standard. I need to get in contact with a moderator to get a PUK I think Can someone help me with this?
Hi. My SIM card all of a sudden says unregistered when it was working perfectly seconds before. I've been with PM for about 2 years without any issues. My phone is fairly new (it's an S9) and I can't understand how it would be an issue with my phone....
I just got my plan set up, but I think the person at the store put in his number, and I'd wanted my friend to get the referral. Is there a way to check who the referral is logged to, and if it is indeed the guy from the Public Mobile shop, can I chan...
Does the data "Bonus" for the 6, 12 and 18 GB options in the Build your own Plan section depend on having "Autopay" like in regular plans or is it just a current bonus to promote that amount of data purchase with no autopay requirements ?
Hey everyone! My phone was cut off despite being on autopay. I don’t have an account set up so I can’t access anything online. How would I go about contacting the moderators for help?
Wont recognize me
I am setting up a new account, and am at the payment page. i enter the PIN from the voucher and set the payment to be don't use credit card, and it keeps telling me Payment PIN required when i hit activate. How can i fix this and finally do my activa...
Opened an account with PM about 2 weeks ago, after some kinks in the start the service was started. Then my next step was to port my old number from another provider, enrol in Auto-pay and then Change my Plan from the $ 10 to the $ 25.The system acc...
New customer. No number port. Data and inbound SMS function. Calling functions. APN settings have automatically changed on inserting Sim card. Messaged moderator team but thought I'd post. Going on 48hrs now since activation. Help!
Everytime I try to download a text picture message it wont do it. After 2 trys this comes on the screen "currently unable to download try again later. How can I make it work have been on P.M. approx one month and hasnt worked once.
I purchased a 10 day US Roaming Phone call and Text add - on on July 7, 2019 before vacationing in the US. It only worked for 1.5 days before I suddenly lost the service. I have not been able to make / receive calls, niether am I able to send / recei...
