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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Invalid sim error

I tried to use my old sim that I used to have with public mobile and now I'm trying to use that same sim again however it keeps giving me the error invalid sim. I tried using different web browsers and even waiting 3 hours, still not working, do I ha...

Friend Referral

I referred a friend but he did not have my cell number. How can I get the $10 referral and the $1 per month ? Thanks !

Resolved! Coverage - White River

Does anyone know if Public Mobile works in White River? They just activated a bell tower there, so Bell and Rogers with extended coverage can connect there. It doesn't show it available yet on the Public Mobile coverage map. Just wondering how often ...

I forgot what e mail I used to join

Hey don't have my e mail on file yet when i put phone in then says I have an e mail.associated with it. So put in FORGOT PASSWORD and they want e mail to send to. Put that in and says not regognized.I can't change a anything....ask anything....do ...

Sign-up for promotion 5 G and then what happened!

Hello everyone,I ordered my two SIMs on June 1, 2019. There is also a promotion which says that I will get 5 G of data if I activate the SIMs before June 16, 20116. Today it is June 16, 2019 and I am writing this email at 5:40 p.m. and I haven´t rece...

Japanese Credit Card for Auto Pay

Hi, I came to Canada from Japan and bought a Public Mobile Sim Card.I tried to register my Japanese credit card for Auto Pay, but I could only input 6 digits as a Postal Code, though Japanese Postal Code has 7 digits. Is it impossible to use a Japane...

Find my phone number on self serve account

I am logged in to my self serve account but I can not find my phone number over there. Does anyone knows where can I go to find it or self serve does not show your phone number and why?Thank you

Locked out of account

Need help! Locked out of self serve!

Resolved! re-activation

Hi, How much should I pay If I want to reactivated my account that was suspended about 50 days ago? Do I have to pay back from the 1st day it was suspended or just for next 30 days from reactivation? Thanks.

Resolved! Overcharged

Hi there, I was just overcharged when adding funds to my Public Mobile account to pay for my next pay period of July-Sept. My plan price is $120/3 months for unlimited talk and text plus 12 GB of data, but my bank account was charged $135.60 today (...

Resolved! Data Add-On Not Applied

Hi there, I purchased a 1 GB data add-on for the month of June and added it, but I don’t think that it was actually applied to my account.I am unable to verify what my data usage is, as the “Data & Add-On Usage” page is blank on my account (see pictu...

Ordered SIM card. Thought I would be able to port my existing number.

Hello! I have ordered SIM card online. Thought I would be able to port my existing number to the new sim card. But it seems I gotta wait until it arrives and needs to be activated at that point. My current plan with other carrier will be deactivated ...

New sim card with monthly plan on my existing account?

Hi, I'm looking to buy a sim card and activating it with a monthly plan for my daughter, can I do that with my online account I have now? I would just like it to come out automatically every month from the account that I have now. Is this possible? T...

Activation error: Generic Error

Hi, I was in the process of activating the SIM card (when through all the screen, picked plan & phone number, added credit card which shows it was charged) but then got the below error. I cannot login with the account I created either and SIM card sa...

Nokia 3 looses network access

I have a brand new nokia 3 TA-1028 that was working fine untill I installed a system update about 2 days ago. Now it keeps loosing the ability to conect with Public mobile network. I'm not able to make phone calls, recieve texts or use my mobile data...

Resolved! Still Haven't Gotten 5GB Sign Up Bonus

Hi, it's been a week since I've activated my sim on the 25$ plan and I haven't gotten the 5gb bonus yet. Please help, thanks.

Lost my phone can I get a new sim same #

Lost my phone can I keep my number? How?

US roaming

On June 11th 2019 I activated US roaming while in WA state. Unfortunately my device was not recieving data, voice or text. I had roaming on and was connected to tmobile most of the time and At&T at one point but was not getting in to either network. ...

Roaming in Asia

If I choose to travel to another country like Japan and Korea how would this work to get data?I think data is all that I will need. Can somebody please help me out?I appreciate it in advance.Thank you.

Can't pay for service

Today my mobile plan was suposed to top off auto, but instead, no top off and PM won't take payment from any of my credit/debit cards.Since they don't have cust. service all I can do is wait and hope an Angel would come from the skyes and restore my ...

Porting number stuck 8 hrs and counting

I transferred my number during activation. My old account is Speakout. It has been 8hrs now and the port is not complete. I can make calls and texts from PM but not receive. My Speakout account is still active. I have messaged the moderators but they...

Resolved! Add on problems

Hi I added an Add on to my plan US data, I’m the the USA right now and is not working. Please help me to fix the issue ASAP .

No service

Ever since I updated my nokia phone, it's saying no sim card, no service in the upper left corner. I'm paid up and I haven't had problems for the couple months I've had it.

Cancelling Service and Porting Phone Number Back to Bell Home Phone

How do I go about cancelling my Public Mobile Service and porting my phone number back to Bell Home Phone?

Resolved! 5GB bonus offer

Hi, I ordered a SIM online to get the 5GB bonus deal. The email address I used is one I currently have with my other PM account so when I go to activate the new acocunt online it wont let me because it says the email address is in use. Is there anyw...

Data cut off but I haven't used my monthly amount

Hello all! I hope you can help. I only became a customer last month and am supposed to have 1 GB of data/month (1st to 1st). Yesterday, my data was cut off due to limit being reached but I've hardly used the monthly amount. My phone is showing data u...

Resolved! New account referral credit

Hi. I just signed up for Public Mobile today, but I forgot to indicate that my son who uses Public Mobile referred me. How do I now indicate my son referred me so he gets credit for this?

My Phone showing no service iphone 6s Plus

Hello.I have the sim card in the phone but it shows that no service, also try to edit the APN and only 1 field is active APN: sp.mb.com I have tried to reset the network but no success; please help me out; can you check this cell # if it's activated?...

Lucky mobile has much better data add-ons

They have 3G data add ons for a very reasonable price.$5 for 500mb$10 for 1GB$15 for 2GBmuch more reasonable prices for the data add ons and they are normal 3G speeds. They don’t roll over though so PM have them beat there but 1GB of data for $30 is ...

Resolved! Can’t receiver incoming calls

Ported telephone from Rogers. But I can’t receive phone calls. It goes straight to public mobilevoicemail. It has been a few days. If I call a person and I ask them to call me right back then the call goes through.

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