Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Changing my plan with the first day

I signed up yesterday and would like to change my plan to a larger one. When I try to change it from the $25 to the $40 I’m being charged the full $40. I understand this if I was far into my 30 days but it hasn’t even been 24 hours. Is there a way to...

Resolved! Auto-Pay Expires 1 day before renewal

Hi, I am wondering if someone can fix this for me. I have autopay setup my plan expires 1 day before the auto-pay is applied. This basically leaves me a day where the data doesnt work. When I log into my account it does say expired. How can this get ...

Resolved! Switching to public mobile

Hi everyone, I am in the process of switching to public mobile from Rogers. I just ordered 2 SIM cards ( one for me and my husband). I would like to keep our same numbers, so I am wondering once they come in, do I cancel my Rogers account then activa...

Resolved! Calling doesn't work, new number successfully ported, original number can receive texts only

We finally got the SIM card and account activated with a number assigned from PM. I immediately went in to port the old number from Bell and received the "Successfull" notication. A few hours later the number disappeared from my old Bell account so w...

Resolved! Plan renewal

Hi I can't renew my plan, my credit card had a possible fraud alert so that card was cancelled and now I have a new card but it will not accept my new card when I fill in the new credit card details, help please, i need phone, I'am on auto pay

US roaming add on

I am already enrolled for auto payment option to pay my monthly invoices. If I going to add on US roaming for text for $8, do I just add to my account and will my credit card will be changed automatically? Explain the steps.

Resolved! 90 days plan at 25$, what is included?

Hi,Does someone has the 90 days plan at 25$?Is it similar to the 30 days plan at 10$, with an predefine number of talk minutes and text messages?Thanks for your help!Eric

My phone can not receive international text message since one or two weeks ago.there was no problem

Resolved! Phone calls between Public Mobile phones

Hey, I'm on the 15$ 100 minute/unlimited incoming call plan, I'm wondering if call minutes are unlimited between Public Mobile customers. In other words, would it use up my 100 minutes if I called a friend who is also a PM customer?Thanks

Trouble porting number

I signed up for Public mobile about 24 hours ago and am still unable to receive calls. I have been trying to port my number from Fido. I can call out but any time someone tries to call me they get a message saying that the client is unavailable. I se...

New user - phone calls, emails and texts work, but every website refuses connection

I've just activated a Public Mobile account, and should have 250MB of data. My account status shows most of 250MB available, I've carefully checked the APN settings, and still no web access. My account status shows over 6MB used in the past hour or s...

Resolved! Renewing before the next renewal date

I slept in and left some video call app on for a longer time than desired (Alexa Drop-in), and it burned out my remaining data.I am roughly 10 days till the next renewal, can I renew my existing plan earlier?

Resolved! Invalid SIM

I purchased two PM SIM cards and registered the first one successfully after a few error pages and was able to port my number. when I tried to register the activate the second SIM card I got all the way to the activation page and got an error messag...

Resolved! Re: Not receiving phone calls

Hey all I need help I just got my phone set up on Friday I switched from Freedom mobile over to public mobile and was trying to keep my same phone number but I can't receive calls but I can text and receive text and use my data and call out but cant ...

Resolved! Can´t setting my APN

Hi! I have a Blackview BV9500 with Android 8.1 and I can´t setup my APN, I´ve done everything, from root the device, change the rom, format all, download APN's apks, change the sim... nothing works!The APN settings are greyed and says: acces point na...

Android phone settings:Huawei

Hi noble members.Can't send sms but I receive,data works fine.What might be the problem?

Sumsung Galaxy A50 no data

Just got a new Sumsung Galaxy A50 and do the APN setting but still got no data.Anyone can help?

Resolved! Locked Sim Card

Hi noble members, my Samsung S8 reads "Network locked Sim card inserted" anytime I insert my public mobile sim card. What is the problem and what am I to do?

Resolved! My account was locked, can you help unlock it.

type several wrong password, then account locked.

Resolved! Can't change SIM card?

I locked my SIM card last night and messaged the moderators for the PUK code. At 4 today after still not hearing from the moderators I went out and bought a new SIM card but I can't change the sim card in self serve. I keep getting the message "oh n...

Resolved! Phone number suspended

my credit card renewed, how do i put in the new details, email isn't working, isn't set up for self serve. since phone number suspended, cant receive texts to reactivate and can't get in to put in credit info

Resolved! Using plan

I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help

Resolved! RE rewards

Hi, If i receive more rewards in a 30 day period then I use to pay for my service do those rewards just roll over to next billing cycle?

Add 80$ and I need return back

Hi I’m leaving to country and I’m not sure if I come back. I add 80$ and I need return back also deactivation. Please help.

Resolved! So far, so Bad

Ordered a SIM and transferred number from Virgin.Put SIM in phone (phone is unlocked from carrier to the best of my knowledge)Phone asks for SIM PIN, tried 1234 and 0000, no luckTried a couple more times and received the need network PUK PIN.Messaged...

Resolved! I need more minutes.

I am currently on $15 plan with 100 outgoing minutes. Only for this long weekend, I might need little more than 100 outgoing minutes. I don’t want to upgrade my plan just for one time situation. Any suggestions from the community. By the way, I am le...

Could not activate the new sim card

Gooood day folksI bougth new sim card ( Prepaid ). Tried to create new profile and activate the new sim card more than 3 times in past couple days. Looks like the profile was there, but could not sign in, I am not sure if you guys starts to charge my...

Resolved! Can't pay for my account

Hello, I did not receive my usual alerts this month that my balance was lacking the funds for payment or that my payment was coming up. Naturally, I did not pay so my account got suspended........ Now, I'm trying to make a payment and it's showing "A...

Cannot change plans!

Currently on the $10 plan and signed up to change plans on renewal date tomorrow. I have decided to remain on the $10 plan, but cannot change plans or even show up the option to cancel upcoming changes on renewal date. No options to choose from eit...

Cannot send or receive calls

Joined public mobile two months ago, was previously with Virgin Mobile. Never had a problem before I switched. Now its a regular occurrence that i am unable to send or receive calls, but I am able to get online for web usage and texting works. Many c...

Community

Forum Posts