Unable to access account even after successfully resetting password

[ktoor]

I have reset my password many times but I am still unable to access my account. Every time I reset the password, I get a message that the reset was successful. When I go to access my account with the new password, no luck. I have tried this with different passwords, different computers, and different browsers, but no luck.

[Triguy]

Message a moderator.

Moderator can be reached at 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[ktoor]

tried clearing cache and history and incognito mode. no luck still

[GinYVR]

@ktoorMake sure your service is working, at least be able to access 611and or voicemail.. If the above is not available to you.. something nefarious might had happened to your account. In that case you will need to contact the Moderators.

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

[ktoor]

I have been trying this for several days now

[Luddite]

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@RossN wrote:

@ktoor hi there seems to be some issues with the self serve right now wait an hour and try again

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Yep: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Self-Serve-Broken/m-p/410212

[RossN]

@ktoor hi there seems to be some issues with the self serve right now wait an hour and try again

[GinYVR]

@ktoorDo you still have service on your phone? What happens when you dial 611?