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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 779 Views
  • 9 replies
  • 3 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16414 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27541 Views
  • 184 replies
  • 27 Bravos

WOW mobile Boutique refuse to sell SIM with no plan

Hello friends It appears that is is not that uncommon that something similar to this happens but a friend of mine was trying to buy a SIM card to set up a new line but whoever was at the boutique refused to sell him a SIM card without a plan.  My fri...

zhadj030 by Mayor / Maire
  • 1104 Views
  • 6 replies
  • 2 Bravos

2 # of Texts Used for every 1 text message sent for Samsung phones

Currently using the $10 month plan using my new samsung phone, and just noticed every 1 text i send it shows double the usage online in the Amount Used on the self-serve. Any clue why this is happening? I disabled permissions for sms on the phone app...

dezn by Great Citizen / Super Citoyen
  • 1872 Views
  • 8 replies
  • 1 Bravos

SIM not activated yet

I bought $30 per month plan but the sim card is not activated yet. What to do for sim card activated?

ajay2504 by Great Neighbour / Super Voisin
  • 864 Views
  • 5 replies
  • 0 Bravos

sim card

i have payed for a plan and i have my sim card but it says my network is locked, my phone has always been unlocked im not sure what to do 

4moniquelima by Great Neighbour / Super Voisin
  • 953 Views
  • 8 replies
  • 0 Bravos

Resolved! Data usage much higher than iPhone cellular data report

Hi all- I just signed up with PM a couple weeks ago for 1GB of data a month but I noticed self serve is reporting I've used 667MB while my iPhone's cellular data report is only at 101MB. FWIW I reset my iphone data statistics the day I switched over ...

novae by Great Neighbour / Super Voisin
  • 1952 Views
  • 14 replies
  • 0 Bravos

Referal sign up New

Hello My friend is signing up today as a new customer to Public Mobile he is going to refer me.He asked me just now how to refer me I advised you need to refer me online.He asked do i just give your phone number or can I sign up at Wal Mart and still...

Patrick_R by Great Citizen / Super Citoyen
  • 982 Views
  • 11 replies
  • 0 Bravos

Resolved! Can't make a call to NWT

We're trying to call our son in Norman Wells, NWT.  We have the Unlimited talk to Canada & the US, but when we try to call him it tells us we don't have a funds in our long distance plan!  His phone number starts with 867.  Why can't we call him on o...

Barbiebd by Great Neighbour / Super Voisin
  • 2079 Views
  • 9 replies
  • 0 Bravos

Resolved! Doubling up my plan

Is it possible to add another line to my account on the exact same plan? Just need an extra number with hopefully the same plan. I got it on promotion with the 120/90 days with 12 GB data/90 days 

patrickdes96 by Great Neighbour / Super Voisin
  • 841 Views
  • 2 replies
  • 0 Bravos

Breakdown of Bill (Cost of Data, Voice, Text)?

Hi all, I am just wondering (for reimbursement purposes) if there is any way to see what the cost breakdown of my 90-day cycle bill is. I pay $120 every 90 days. I need to know specifically how much my data costs. Any help would be much appreciated! ...

orolivia by Great Neighbour / Super Voisin
  • 1228 Views
  • 12 replies
  • 0 Bravos

Resolved! US Roaming + Data

I'm reading about some issues with purchasing multiple plans for US roaming. I'm going to be in the US for a week, and know 250M data won't be enough (need talk/text though). If I simply purchase a talks+text+250M data AND a 1Gig data before I leave ...

Jemez by Good Citizen / Bon Citoyen
  • 1194 Views
  • 6 replies
  • 1 Bravos

Support

Thank You for the support and positive suggestions. I am thinking of switching from Freedom to Public since my contact ended in Feb. Just hope I dont have buyers remorse. Is it difficult to swich I imagine just a call to Freedom to l

Patrick_R by Great Citizen / Super Citoyen
  • 478 Views
  • 5 replies
  • 0 Bravos

3 G network

Hi I was talking with a friend who has the same plan as me at Freedom 45 a mth for can/us with 8gb. Public has the dame for 5 dollars more. But he advised Even though Public uses the Telus network the plan is using old technology on a very slow 3 G n...

Patrick_R by Great Citizen / Super Citoyen
  • 1336 Views
  • 19 replies
  • 0 Bravos

How Public Mobile Rates

Ive been comparing plans was thinking of going to Public Mobile it seems othes have the same as the 50.00 mth plan for US and Canada calling with 8 GB or data. So what is the advantage of Public Mobile since no call centre etc if other carriers offer...

Patrick_R by Great Citizen / Super Citoyen
  • 1525 Views
  • 8 replies
  • 1 Bravos

Refer a Friend Promo

Hi My friend contacted me about him and me switching to Public Mobile by the Promo Deadline of March 3rd.He said he bought a Sim card can I still.switch ny March 3 to get the promo and buy the sim card after March 3rd or do you need the sim card to s...

Patrick_R by Great Citizen / Super Citoyen
  • 562 Views
  • 4 replies
  • 0 Bravos

Happy with service

I know not many people will post positive reviews. I want to say this year marks 5 years as a customer. I never once had a major issue.  In November I switched to a better plan. Started out at $50 for unlimited Canada wide calling and calling to US f...

tehowennathe by Model Citizen / Citoyen Modèle
  • 1106 Views
  • 15 replies
  • 5 Bravos

Rate Plan not as advertised

I was on the MobileSyrup rate plan comparison tool and saw a 5GB rate plan for $35, clicked on the link, and then the same plan was $40. What gives?

Annotation 2019-02-28 225555.jpg
mikellini by Good Citizen / Bon Citoyen
  • 1113 Views
  • 11 replies
  • 0 Bravos

Resolved! Question about the 10$ monthly promo credit

After signing up for a plan with the 10$ monthly credit for six months, if you were to switch plans mid cycle ( still above the 30$ requirement) would the credits start to take effect at the end of the new plan?

Metal1967 by Deputy Mayor / Adjoint au Maire
  • 792 Views
  • 4 replies
  • 0 Bravos

Resolved! Voicemail number

Somehow I programmed my phone to call voicemail but didn't include the #1 first.. Now I can't change it.  Can someone tell me how to change this number?

Pebblespei by Great Neighbour / Super Voisin
  • 2489 Views
  • 7 replies
  • 0 Bravos

Port from Koodo

Good evening,I'm in the midst of helping my wife activate her new service with PM but saw that I need to request assistance to transfer her old number from Koodo.  What is the process surrounding this? Thanks very much

graciebrox by Great Neighbour / Super Voisin
  • 536 Views
  • 2 replies
  • 0 Bravos

My account updated and then stopped

Hi,I put money in my account yesterday and last night after midnight everything seemed fine but then everything quit working. I really need help because I haven't been able to get in touch with anyone all day.I just came to this coffee shop to use th...

anniemh2220 by Great Citizen / Super Citoyen
  • 1169 Views
  • 18 replies
  • 0 Bravos
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