No service after porting in a number

[popoxee]

I port my number from Koodo to PM using self service / change my number. It showed as successful at the time.

However I cannot call or use cellular internet. It has been 3hs and I tried multiple times to reboot and take out/put in SIM card, and still not working. Please help.

Also the phone is able to detect the network is Public Mobile and signal is full bar. Just cant dial any number (disconnect right away) and no internet

[popoxee]

I port my number from Koodo to PM using self service / change my number. It showed as successful at the time.

However I cannot call or use cellular internet. It has been 3hs and I tried multiple times to reboot and take out/put in SIM card, and still not working. Please help.

Also the phone is able to detect the network is Public Mobile and signal is full bar. Just cant dial any number (disconnect right away) and no internet

[popoxee]

Also the phone is able to detect the network is Public Mobile and signal is full bar. Just cant dial any number (disconnect right away) and no internet

[AstriaAki]

I am encountering the same issue. Responded to old service provider text, old service provider terminate my service, confirmed with Telus porting specialist that my original number is successfully ported. Ended up pinpointing the problem may be related to the Sim card, as Public Sim did not work on more than 2 phones, and other Sim is able to run service on my phone in concern. Wonder how long it takes for most to get a reply from the cs_agent? I am pretty disappointed at Public at this point and decided to switch put as soon as I get access to the mobile network with a new Sim or esim...

[Ripples]

Hi! Still no service after Replying Yes to transfering a number. It's been more than 2 hours.

[hTideGnow · Accepted solution]

@popoxee  did you request to port your number with the activation portal or did you open ticket with the Mod for the porting request

If you request via activation portal, first, reboot your phone and see if you can dial out first.  Activation usually take as much as 30 mins.  So, if still not able to dial out, wait 15 mins.

Once you able to dial out, will need to check the porting.  Porting require you to receive a text from Koodo and you reply YES to it.  So, you need to have your Koodo SIM still in a phone to receive and reply.  After you reply, it will be another 30 mins or so for the actual port to complete

I will private message you PM Porting department number and you can confirm the porting progress.

[Anonymous]

 @popoxee : You said it was successful but if it was Koodo prepaid then something might have got tripped up. Did you put the Koodo SIM in the phone to wait for a confirmation text?