Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, how do I change my plan to this boxing week deal?Please help asaphttps://www.publicmobile.ca/en/on/plans?network=ALL
I am stuck on step 6. I have paid and subscribed but when I chose eSIM and to transfer my number the app gave me this errror. “Subscription not activated” I am unable to restart the process and choose a new number. If I can’t resolve this problem I w...
Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.Public Mobile this is extremely bad business practice!
How do I get confirmation of the transfer of my phone number, when my phone no longer works? I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.
Initiated the port in on my number xxxxxxxxxxxxxxx from Virgin/Bell to Public Mobile .But seems like port in request is stuck somewhere.My outgoing calls are working but incoming calls are not working. Appreciate the immediate support for resolving i...
im travelling for the next 4 months is there any options for me to put my plan on hold and keep my phone number? Thanks
When someone calls me, the person immediately goes to voicemail. Is there a problem?
Just noticed a new Can-US-Mex plan, $29/20GB 5G, no LD minutes. It of course doesn't show in my account but it's certainly an interesting mix of money and 5G data and roaming.
As it says in the subject, can't seem to switch my plans. The promo doesn't say that it is for new subscribers. Am I missing something? I'm having Chrome on my phone.
No service on my phone. I had to replace my Sim card because somehow it got locked so I had to buy a new one. Now I need to get the new one set up. How do I do it? iPhone 8 s I am an existing member that is locked out of my account
Need help
i just transferred my number from telus to public - post activation. My ported number shows correctly in my public account but my number on my iphone still shows the temporary number. Will this change on its own, how long does it take?
Hi I'm getting the "7B1 my phone is not active on the network"Is there a fix I can do? Or do I need someone from Puplic to reset?
Hello please help urgent. I cant login in app it gives ans endless loop of login. I cant activate my new service and sim cars
How do I access my account if the eSim was not installed and the phone # has already been ported over? I do not have an activation email either. Can't login because I don't have access to the security code that is sent.
I’m a new user and subscribed for the 75GB promo having same charge on the 50Gb - can someone help me how to contact admin so they can adjust my gb count on my subscription to 75GB I am currently at 50GB only and paid for the 75GB promo
Hi, to anyone who knows this BETTER than I do:I got MSM today from PM saying my service can't be renewed because PM could not receive my payment, thus I have to login my PM account website to make a payment manually, yet, here is the description unde...
i set my cousin up with a phone because his old on was not working so i put the sim card in the new phone now its not working needs a Puk code it is doing what it did before couldnt call or text so i bought him a new sim and i cant access any of his...
Tried 3 different browsers and two different cards which I know have lots of money on themTried on mobile and PC
I cant find the balance of my international l/d minutes. It used to be easy to see. Where is it now??
Hi,I bought a new subscription 5 days ago but it doesn't show up on my app as my subscription. I need this to be fixed so that I can have service.
Hello, anyone knows how to do it without going through public CS as they are extremely unhelpful for failing multiple attempts ?
Spoiler` Spoiler Spoiler ` Update credit card
I just registered my new Public line and I used a referral code from the friend. I didn't receive the $10 one time discount as I should have. And my friend didn't get the discount on their bill either, and they don't see it at all in their referral o...
Hello, I think my service is disconnected. I didn’t realize today was my payment date and I had to update my credit card info. I just updated it now, but I don’t see any options to push through the payment and I’m not able to use my phone unless it’s...
Hello. I have since updated my credit card information. How do I reactivate my phone service? Thanks!
I changed my plan from $34 to $35 which covers Mixco. But APP says my current plan is still $34, not covering Mixco. Unchanged! Please confirm what plan is working for me now
I'm in Mexico. My PM plan is Can-US. I have a Mexican esim for data. So PM data is off but I left PM on for SMS and calls for now. Question is: I replied to a couple Canadian SMS' yesterday - received via the PM Sim over AT&T roaming. That worked and...
