Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
HI All, Was it just me, no Sept rewards amount and no badge yet?
I am no longer receive texts for payments or successful payments. Had something changed?
My phone got reset thanks to my child and I guess I need a new Esim but can not find where to buy it? Help!!
I have 3 phones on my subscription. My phone number should be the prime, but it is not. One of the secondary phones is on my account as the prime number. I can't find any way to change this. I am also getting text messages on my phone saying that the...
How do I let public mobile know that my credit card has been renewed in order for them to charge my payment to it again?
Is Samsung Galaxy S21 Plus phone compatible with Public Mobile?Thanks
On an iPad Air 1. Thanks
I am setting up a phone for my elderly aunt, transferring her landline to the new cell phone.The problem is that the landline is unable to receive the SMS code by text. Is there another way to receive it?
Hi,Can I buy a SIM card from a local sell point ?Since the IMEI has changed, how to make sure I keep my phone number ?Thank youLudovic
i called the 611 number to make a long distance call to Europe. how can I see if they charged me by the minute or the 15$ pacakge for 300 minutes.
Hello,I've just subscribe to a 90 days plan, but the reward applied for my payment is just for 1 month as showed in the following photo. According to my reward page's info, the reward will be accumulated and applied, thus my rewards show in the upcom...
How do I get an account credit?
I’m new here and would like to know how the billing payment goes. Can anybody help me please? Thank you all in advance.
Can not make any calls or get to voicemail. Get 7B1 not on network.Have done all the resets, SIM card out, and turn off phone.I have data and can textJust recently changed plan Also can not make a ticket with error xxx
I'm curious.
I changed my number over to Public Mobile four days ago I can call out but can't receive calls or massages. What can I do? I can't submit a ticket (error 404 or other)
I purchased the US Talk & Text Bundle for $15 and can not make or receive calls OR texts while in the USA. How do I go about requesting a refund?
Does Public mobile have the ability to add an additional data plan to an Esim and use it for a smart watch like a samsung gear LTE?What would the proccess be of aquiring one? Can you just purchase an ESIM through the app and allocate a data plan to i...
Hello! I'm from Hamilton ON and me and my moms phones are both saying line busy we can't call out or receive calls. We cant even call voicemail. I did receive a public mobile account verification text though. I've rebooted phone, i've reinstalled sim...
Customer service agent helped requiredThis post is to assist partner with issue.My partner cannot log in to PM account as the email which was used to create log in account ceased to work and had to get a new email. After many attempts to use the cha...
Hey y'llI hope you're doing wellI have some questions which I want to askIt's mostly related to pre-authorized payment and if I can generate a monthly bill for myselfSo this is the scenario which I'm facing right now - my plan was from September 23 t...
I don't have access to my account because it wants.me to confirm my identity using my phone number. Since I lost my phone, I can't confirm to access my account. Is there any way to register new sim card if I can't access my account
Helping a family member activate a SIM. All is well until the final step, where I need to enter a 6 digit code sent to the number I'm trying to activate. Real chicken and egg scenario.Any help would be dandy, Thanks
The app is not allowing me to log in to confirm and activate my sim. I’ve been trying for days what do I do??
I can't believe this is actually happening.My sim card is broken so I ordered a new one, but to activate it I need to login to my account (my real one not this one), which ask me to enter a number that is sent to my phone, which cannot receive number...
Ok I was trying to tranfer my cell number to public mobile from kodoo and tri to subscribe and got to 6 but didn’t got through my cell didn’t get tranfer and my credit has being charged for three months but I can get back to fix it
Everything worked fine until today - when someone tries to leave a message on my voicemail, they hear three beeps & are disconnected. Any insights are appreciated!
I was offered an update grade to my plan to 5g with 40gb of data and replied YES as requested by the text. I did receive a text stating it would happen on the next payment cycle but it has not happen as the payment cycle has come and gone. Has anyo...
I can’t connect to the network.
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