Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi.I know how to change my subscription, but the plan that I am looking for is not at the available plans. (the blackfriday 30GB data on 5G speed plan)https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-5Gspeed3 Anyone can help me to change...
is 3GB at 3G speed, 30 day plan with unlimited Canada Talk and International text.Paying $35 monthly.Not clear what 30 day plan means?Looks like some of the black friday offers are much better. Any problems in switching ?
I entered my eIMEI instead of my IMEI during the port process. I did this because I believe I had to because I used the eSIM option. I got a text from Public saying that they needed to contact me to complete the port because I gave them incorrect inf...
I signed up for the 4g, 40gig $50 CAN/US plan this past summer. I logged in this morning to check the details of the plan to compare it with a Black Friday deal from a competitor. Looking at the plan details now, it does not mention US coverage at al...
Hello,Currently I am on the old type of plan where you get discounts for referrals from friends and family but I want to change to a plan that is currently offered. If I change my plan, will it force me into the new points plan setup? Any help woul...
I requested I scheduled plan change for the end of my billing cycle, to the $34 5G 20 GB unlimited plan. When I logged out and logged back in, the plan change was still showing as active. However, a day or two later, the plan changes suddenly disappe...
Locked out for 5 weeks. Cannot get any help. Need a person to unlock my account
How long does it usually take to get support for a ticket.I was trying to sign up for a public mobile. After select the plan and my sim options, I entered my payment information. I get a message saying the payment went through but could not create ...
hi i submitted a ticket and haven’t heard back, so just in case it didn’t send, let me ask again here. if i were to change suscription plan, will i loose all of my rewards such as the 2$ off loyalty, 2$ from auto pay and 2$ refer a friend?
I used to receive text messages from public mobile alerting me that I should have money in my account because they will withdraw money soon for the next month. However, I no longer receive these texts. Any idea how I can receive these messages again?
I am traveling to mexico for 4 days and would like to use my current sim. Is there roaming available for international calls/messages outside USA?
I am just switching from another provider to public Mobile. I have confirmed my email account many times, but when I go to confirm the phone number I never get a text. I can receive texts and calls to my phone, but I can't set up my profile or do any...
Hi, just curious if when I'm on this plan, am I locked into this price plan or can it be subject to change? I like this price and would like to stay on it for possible. Also for future promos are we also allowed to switch plans if it's better? Thanks...
Hi there,I recently signed up for a plan and went with eSim. I paid for the plan and went through the steps on the app for activation and then it is stuck on "activating..." for longer than 30 minutes now and is on SOS. It already said something abou...
Hello, I am currently on the 4G deal with legacy rewards. I was looking into the Black Friday deal for $34 a month for 20 GB of data. I had two questions regarding the deal-If I switch, do I still keep the legacy rewards and continue it?-Is this a 90...
HelloI need to know how much is the cost per day of roaming in eeuu. please?
Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.
I forgot to use my friends referral code when I ported my number to public mobile, can I apply it retroactively?
The sim was deactivated prior to the sms message and the 90 minute period passed. I need assistance in completing my number port.
I have been staying with PM for more than 5 years so received loyalty reward for $5/month plus automatic payments reward for $2/month plus friends referral award. I updated my plan this week but thought I must enrol in the new point system before I c...
Hello, I just recently joined the $34 20GB/month plan.How I can disable the voicemail feature completely as I don't use voicemail at all?
I purchased an iPhone 15 Pro Max and got notification that it was delivered today but I wont be able to get to it until tomorrow due to driving back. I preemptively setup a BYOD plan with the $40 for 40GB but realized that I need to have the phone wi...
Didn’t get refereed discount if $10 when I was referred by a referred code.
I’m trying to port a number from zoomer wireless (on rogers) but I received a text message from public saying that my IMEI number was incorrect. How do I go about fixing it? Thanks!
I entered the wrong alternate phone number in case my transfer from Fido has issues so I stopped the transfer. How do I initiate a transfer again?
Hello dear customer support,How do I correct the wrong IMEI number provided while setting up.Need help ASAPThank you
I want to switch from Telus to Public Mobile to make use of the current Black Friday deals. I've purchased the subscription and am ready to activate the eSim. I'm told I have to "Complete your activation through the Public Mobile app." But when I go ...
Hi looking for info and advicecurrently on old plan$120.00/ 90-DAY12GB Data90-day planUnlimited International TextUnlimited Provincial Talkwith these rewardsas well as a number of holiday addons and extra international mins.Would I keep all my discou...
Hello, I’m trying to port in my number but my current service provider is not on Old Service Provider list. Since I have already paid the Public Mobile monthly fee, is it possible to issue a refund? Thank you!
Hello so i havent left the country since ive been using PM, im heading to cuba in a few days and was wondering a few things?1) does PM work there?(from what i read it doesnt? thats fine i dont want coverage lol)2) does everyone still just leave there...
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