Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m looking to switch to the $29 Can/US/Mexico 10 GB plan but I don’t see it as an option in my subscription page. How would an existing customer change to this plan?
Dear Team, My phone only got only SOS since this morning. I tried restart, reset still not solve the issue. Please advise.
Hello. Can anyone help me understand why I can't make or receive calls while roaming on USA networks? Tried all of them. Data is fine and texting fine. I have a 5g Samsung phone ,Canada,USA plan.
i entered new payment card yesterday and today service is suspended
Hi,I recently referred a friend to sign up it Public Mobile. Unfortunately she forgot to enter my referral code during the activation steps. She said she did not the option to enter the code.Is it too late to apply my referral code for her activati...
New user on Public.Esim did not activate for me. Purchased a second one and it also did not work. Data shows as SOS.Purchased a physical sim. Still SOS.Have restarted phone XR, checked settings, tried reaching out to the chat agents, and still no ser...
My mum has public mobile and she gets a network error when she sends a picture with a text message but without the picture it goes fine. Any ideas
I want to cancel my plan
I'm traveling outside North America and will need service with service provider in that particular country. How to do unlocked my phone with Public Mobile?
I was Public Mobile customer one year ago, and I want to switch back. I still can logon to old Public Mobile account. May I apply the new SIM to same account? My user name is xxxxxxxxxxxxxxxAlso, it states that the new SIM card costs $5. When I bough...
when trying to pay my bill it is not applying the promo code
i do not remember my 4 digit pin for the account i dont even remember setting one
I set up an account for my elderly mother so she could use a simple burner phone in case of emergencies. The burner phone does not receive text messages. When I try to sign in to My Account (on the App and on the web) I get a code sent to my cell pho...
How will I know when my number has been ported?
I just bought a monthly plan- my Apple ID though is still UK-based as I just moved back and can not change country/region until my subscriptions expire so I was unable to download the Public Mobile App on the app store as it is not available on the U...
Hey gang,Public mobile used to offer an unlimited data plan with throttling traffic after 5G (or 4G) assigned plan traffic usage. I used to have it, but had to switch, now it is no longer available. Is there a chance they bring it back soon or my bes...
I change my payment debit method and they are not taking my payment. Cannot use my phone
I signed up for a new line on Nov 21st after I noticed that the $35 Black Friday deal was including US and Mexico and 5G speeds. I clicked on the deal, signed up, got my esim started. Phone and data are working fine. The problem is that when I checke...
I just ported over from Telus to PM. Coverage map clearly shows I'm in a 5G supported area (Ottawa area). After activation and port, my phone is showing 3G at my home, and speed tests on cellular run at 10mb down and 1.5mb up. Is this what I signed u...
Is there a way to talk to a real person? I transferred my number 2 days ago and my text, call and data haven’t been working and I can’t seem to be able to reach anyone after 2 days. I can’t make a ticket or whatever because there keeps being random e...
HiNot sure why my question posts marked as spam ?Had some questions before switch to PM, and looks like i can't go through even with simple questions on the plans.Please advise.Thanks.
I'm interested in moving my families phone plans over to PM. I see that there is a free eSIM option, and our phones all support this. My question is around signing up and obtaining the eSIMs for these family member phones. How would I go about the po...
Hi all, I would like to subscribe to a plan for black Friday online, can I first subscribe online and then get the card in person immediately? or I go to the Telus store nearby to do the whole activation process?
I got charged $20.60 after porting out. For that charge, I don’t get any sms, email or any other notification, and since I am not unsubscribed, I can’t see any payment transaction of my account online. I think there is a mistake on the charge and wou...
New customer. Just signed up and paid. Then realized I signed up wrong plan and changed plan to higher one and got charged again for that. Can I get a refund of first amount paid. All happened in a matter of minutes. Help
How to do to log in my account if I get message that email adress and password do not match Thanks
I did a quick search and I only saw threads from 2016. With the postal strike is PM sending out Sims via another carrier or simply waiting for it to be over ? Thanks for your time.
My phone keeps saying SOS no SIM card and then goes back to LTE ? Why is it doing this ? It’s not the first time it’s done it either !
My friend's account has this offer, but I do not see it on my account as an offer.Does anyone know why? How is that fair?He has the $15 250MB plan. I have the $25 1GB plan.
