Community

Activating new number, but OTC sent to new number which is not activated: Catch 22

Started a new account and tried to activate the SIM with a new number. But the app needed to confirm the choice before activating the number by.... sending an SMS code to the new number which they haven't activated yet until I enter the code.Now I'm ...

Severe network issue data and mobile network

just an update at 7:48 PM Pacific timefrom what I’ve heard it’s from Telus removing the Huawei hardware that’s causing issues right now the 5G 4G LTE issue still hasn’t been fixed 3G is working intermittently. I’m not receiving calls my friend tried ...

No internet

i have problems lately with my phone. I have a subscription for use as well in the USA and Mexico. However when i was two weeks in the USA my phone only reported ‘no service’..and sometimes form a short while i had service of t-mobile. The internet w...

Add-ons

Bought a $25 public mobile card at Walmart and it does not work the pin number will not work

Unable to login to my account.

I keep getting finish my activation. I have had an account for year. I can't access my account !!!!

Sms

Can't send recove sms

I want my previous number

I had a Public Mobile SIM card and switched to the Koodo plan last year. However, I mistakenly changed my SIM card the day before yesterday, and now I want to get the Public Mobile plan and SIM card again. Is it possible to get my previous number bac...

Different account

So I tried topping up my plan but accidentally put it on a different email and the money has already came out I was wondering if you could cancel it and get the money back!?

Not got referral credit

Hi there; I used my friend (his phone: xxxxxxxxxxxxxxxxx and code: xxxxxxxxxxxxxxxxx)  referral link to created and activated my account  and subscription two weeks ago, but have not received $10 credit. Do you think you can check it out ?thanks, min...

New email change

I switched emails and so how do I change my email on my public mobile account ? I looked everywhere 

Referral number

Where can I find my referral number on the website?

No TEXT or CALLs

Beyond frustrated. My son's phone can't text or call. No outbound, no inbound. There is nothing wrong with his phone. We have:Removed SIM card and re-installedRebooted itPut it in airplane mode and out of airplane modeNothing has worked. I have put i...

Data issue

Anyone know we’re you can get some assistance with your account?? phone tells me when clicking on hot spot that I need to contact public mobile but that is hard when there are no contacts for assistance expect a useless robot messaging system 

Rewards

My reward points r not going to my payment plan, I would like for u to add them to my account t 29 points

Account

Could you check our account, it looks as if someone else is using our account. There are a lot of numbers that aren’t recognizable and it seems as if they are using our data at the early morning. My husband couldn’t receive phone calls today, the pho...

Temporary Subscription Change

I'm traveling to the states from Canada and would like to temporarily change my plan to one of the Canada-US plans. The chatbot indicated that I could do this by selecting a 30 or 90 day plan. I just don't see an option to select that when I go throu...

I am $21/month subscriber. How do I get $19/month w/ 90-day subcription

My $21/month current subscription had a clause "$19/month with a 90-day subscription" on it.   How do I get $19 month?  I've been a subscriber since June 2024 and doesn't the $19 /month kick in after 90 days?  How does it work?  I know that it is jus...

iMessages and FaceTime stopped working

Suddenly, my iMessages and FaceTime (iPhone 12 Pro) stopped working... they won't turn on... "activate". I have tried meeting with apple staff at the Genius Bar to no avail... they were stumped. Has anyone experienced this issue and is there a fix? D...

I'm with a another cell provider how to change to mobile public

Calling Public Mobile subscriber in the U.S. requires adding “1”

A friend who is subscribed to Public Mobile with a CAN-US-MEX plan is currently in Florida. She was surprised to see that she had some voicemails on her phone because she had not received any calls. Turns out all calls from Canada have been going dir...

Charged twice

I was charged twice for the same account when I set it up. Don’t know how to get a hold of anybody to try and fix this. 

Live chat screen doesn't fit device

Tried landscape and it doesn't work either. I'm on android. Any ideas? 

Voice Mail - Incoming - from an 855#

When you receive a voicemail, should it not show on your account as an inbound call with time and inbound number calling?