My Ticket

[Anne_liua]

Hi I asked for my payment history on Jan.14 as Urgent case but I haven't received anything so far.  Can you please please process my request ASAP?   My ticket # is xxxxxxxxxxxxxx.

Thanks

Annie

[hTideGnow · Accepted solution]

hi @Anne_liua 

support usually reply within 2 to 4 hours on the same day.  If you submit the ticket longer than that, please message them again

[Anne_liua]

Thanks for your reply.  The payment history in My account is only for one year but I need two year's.  Still no response so far. 

[hTideGnow]

hi @Anne_liua 

but why don't you login to My Account and download it yourself?  Login My Account, click Payment History and download

but if for any reason you really need support agent to help, since you already submitted ticket check if agent replied here
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

if no reply still, you need to message them again for update.  Message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437