Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I've just received a text message from public Mobile to update my CC info because there is 44$ due, but you just charged my CC for 35$ January 27 (2 days ago) What is going on? Why does the system try to double charge me?
Hi all. My daughter wanted to change her Public Mobile plan but, accidentally opened a new account. They are asking her to complete the activation process by transferring a phone number from another provider or choosing a new phone number. She does n...
I am attempting to purchase a 2nd US plan after my first expired. Twice I have received a receipt, but the plan has not been activated. I am using money that has been paid into the account. Any suggestions or corrective action I can take?
Hello,When browsing Public Mobile subscriptions, I accidentally picked 3 different selections that have shown up on my BMO Mastercard. I didn’t intend to select these and would like to have them credited back to my account pls. I only require the $...
My partner and I just got messages that our accounts are on hold due to an "unresolved issue with your payment". Our payments came out on the 27th and I can see the transaction on our credit cards, public mobiles payment history is blank though and n...
Is there anywhere to report a scam? Both my husband and myself just received texts telling us there was something wrong with our accounts and to go to the provided link and update our payment info. It looked legit but I know it isn't.
When I try to pay for the subscription, it said "failed, try again later" since yesterday. When I try to put the debit card that I have always use to pay, it said credit card validation failed
I’m going to be spending several months in the USA and will need to use my phone there. I’ve read mixed reviews about AT&T not being very good in that particular area, but T-Mobile is better. I wanted to know if PM uses multiple networks or if it’s j...
I do not need data because I use a flip phone. I click "subscriptions" at the bottom of the page and it lets me see a $19 plan. But instead of letting me subscribe it asks me to log in, even though I was already logged in.When I click the "log in" bu...
Hello,I have 24.2 points. The item I wish to purchase costs 25 points in the catalogue. My question is can I use my 24.2 points towards an item that costs 25 points? Thank you Lauren
Hello, I recently subscribed to a plan and purchased a SIM card. Before inserting the card, I logged in and selected a new number. However, after inserting the SIM card, I had no signal. Upon logging in, I was prompted to CONFIRM YOUR IDENTITY, and a...
Hi,I just opened a new account, subscribed to an ESIM, then deleted the ESIM by mistake. Now I'm unable to log back in as EverSafe is requiring me to provide both an email OTP and a phone number OTP and the phone number never registered.I want to can...
Hi, May I know how I can get the bill statement for Public Mobile? Also, I plan to change the Canada charge card to my USA card, but I cannot type the USA address, in this case, may I just randomly type a Canadian Zipcode?
Hi,My phone service stopped working all of a sudden midday. I paid my last bill so not sure why it is not working. Also, when i tried to login to check the status of my account it says "Unauthorized - For security reasons, we couldn't log you in at t...
My partner and I bought two chips and were porting our numbers from 7-11 Speakout to Public. I went first, created an account, payed the subscription fee, activated it, and then used the tool in My Account to transfer to my previous number. The trans...
It seems that Public is now not really offering plans that are lower than your current plan. I currently have 50GB $35 Can-US Plan and would like to get the Can-US-Mexico 50GB $35 Plan that seems to be out there. However in my account I only see the ...
