Porting Number

[GRVK]

I’ve been reaching out to @CS_Agent for about a week for porting my number from Virgin mobile; but haven’t received any response.

Virgin mobile keeps telling me that my porting request expired even though I had responded within 10-15 mins. So, I am now getting billed by 2 providers.

[Ariyel_Rayne · Accepted solution]

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

There's an option online to do it 

[BKNS27]

@GRVK 

Check to see if your Virgin SIM still works. If it does then porting wasn’t completed. Also, you need to reply to the text from Virgin confirming you are porting over to PM with YES with the Virgin SIM in your phone.

If the Virgin SIM doesn’t work then porting is ported over to PM. Just reboot your phone phone by powering off then back on.

[hairbag1]

@GRVK 

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437