Phone service

[VH4]

My phone takes a long time to connect to the number I’m calling and when someone answers, the line is so crackly that they can’t hear me. What should I do? My iPhone 16e is just over 1 year old.

[Chalupa_Batman]

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@VH4 wrote:

My phone takes a long time to connect to the number I’m calling and when someone answers, the line is so crackly that they can’t hear me. What should I do? My iPhone 16e is just over 1 year old.

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Hello @VH4 

I've had those problems myself and how I fix it is pretty simple. I turn on Airplane mode on my phone for 10 minutes, then turn off my phone for 5 and then restart the phone, turn off Airplane mode and it reconnects the SIM card/Phone to the Public Mobile network. This has always worked for me however, I've only had to do it two or three times in the last few years as I reboot my phone every Monday morning. 

[hTideGnow]

hi @VH4 try Reboot your phone and Reset Network Settings 

if same, ask PM to refresh the account.   submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[BKNS27]

@VH4 

Try reset the Network Settings in Settings-General-Transfer or Reset iPhone.