Accessing Past Bills after Leaving Public Mobile

[ygw]

Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I  would like to receive some assistance on how to do so.

Thank you.

[NDesai]

If you're simply looking for the cost, you can review your credit card bills. Otherwise, contact PM CS Agent to see if they can assist you with past invoices. 

[hTideGnow]

hi @ygw 

you will need PM support to help for sending you the invoices

you can submit by direct message:  

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman · Accepted solution]

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@ygw wrote:

Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I  would like to receive some assistance on how to do so.

Thank you.

---

Hello @ygw 

Because your account is now closed, you will have to contact a CS Agent to get access to them. They can only go back 1 year from the time you left.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[HALIMACS]

Once you port out, @ygw , there is no access to self-services.

You won't be able to access past bills when your account is terminated.

Sorry to be the bearer of bad news.  😐