Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Tried to log into public mobile account to update payment info, but forgotten account number. Not able to verify information to login.Need live customer service help!
Hello,My phone was stolen today - the Public Mobile FAQ says there is no way to port a number from an existing Public Mobile phone to a new Public Mobile phone. Is there a workaround for this? I would like to retain my phone number from the stolen ph...
Just switched to public mobile and very disappointed. Phone showing full bars 5G and it takes 30 seconds for a Google search page to open??? Never had issues with Rogers. Any suggestions?
Hi what’s the difference between these two plansone i got during the promo the other is a dollar more but does it include talk and text in the states (call from the states, text sms , etc?) Current plan i got notifications about addon so i assume t...
Hang gang, I just signed up with Public and the port seems to have failed.I can receive some texts, not all, some calls, not all. In the cellular settings the old sim still has my number and the new esim has my temp public number. The esim is work...
Hi, my data stops working randomly and this happens multiple times a week. I would have to restart my phone or turn it on airplane mode but sometimes it does not solve it. Also I've been having calls drop issues.
HelloI want to requi
What could be the issue please, while trying to register my line with my RBC mastercard, I get a payment error
Hi, I'm trying to start a subscription with you, I already own a Public Mobil SIM card from being a client in the past. However, when I enter the SIM card numer for my subciption I get a error message telling me it's already in use. Can you help?
Hi, just onboarded to PB a couple of hours ago, when I try to access the app or my account through the browser I'm confronted with "Confirm your identity" and the 6 digit OTP code that's supposed to be sent but it never sends anything. I know my txt...
SIM was ordered on Sept 18. Today is October 3. Is it normal for delivery to take this long?
Been with Public Mobile for about 6 years now. Yeah, it's an old sim card. 5G was unheard of back when I purchased this sim. If I move from my 4G plan to a 5G plan with Public Mobile (granted I need a 5G phone as well) do I need a new sim card or wil...
I'm Nicolas.I just subscribed to public mobile. While activating my physical sim card, I was asked to choose a number what I did. Surprise the number was already used by another client. A 6-digits code was sent to the number and I need it to access m...
I just signed up for 4G CAN/US before flying from canada to US this morning and I am trying to activate my eSIM on iPhone 11. I scanned the image in my activation email but get a message ‘unable to activate esim’. my account portal says it’s activate...
For the agentI wanted to change my subscription to the $30.00 4G 20 GB Canada-US plan which shows as available on Public Mobile's website until September 30th; however, this plan was not showing up as an option in my account. Therefore, the only opt...
My payment doesn't go through. I've tried two cards
Hi everyone!my sister’s pre auth payment got declined and she wanted to pay with different credit card. My sister already added the new credit card but I would like to know when PM will charge on the credit card. Is there any other option other than ...
Hey, I am unable to call anybody, even though I renewed my subscription on sep 28th
Hi, I want to cancel my public mobile e-sim but I have deleted the e-sim when getting a new phone. Now I can't go to my account as it sends the verification code to that e-sim. What should I do?!
I will be traveling for 7 months and would like to put my phone and my husband’s phone onto the cheapest plan possible to keep our numbers. I see a plan for $19 but for some reason, I can’t select it.
Hi, I brought a new sim card for my family member, can I request a specific phone number for her, like 647-XXX-7828, of which is similar to my phone number?thanks a lot
Hello. Will Verizon unlocked iPhone 12 work on Public Mobile? How do I check compatibility? It is my niece's phone, she is in US, but she wants to give it to me (send by mail), if it will work. Thanks!
I installed a Airalo esim for a trip today. Says it was installed successfully. Now on primary cellular service my phone is SOS. Any idea why?
so in the process of the porting /number transfer for another account that i have i made a mistake and did not select the dummy number. now this are weird. how can i fix this without affecting my number and is it an easy fix??? will getting a physica...
I recently referred a friend, why don't I see a credit on my account?
I need to reset my 4 digit pin for calling *611 to pay my bill
Hi everyoneJust wanted to know if I need to activate anything on my mobile device for my plan when traveling to the US . Currently sitting in my hotel room in San Fran after a long day of traveling (from NL) and wanted to make sure I'm not getting an...
I've never in my life had as many spam calls since I changed over to Public Mobile. Who is PM selling our numbers to?? I get at least 2 spam calls a day and I constantly block them + have my phone not let through unregistered numbers. It's ridiculous...
