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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Cannot send or receive SMS or iMessages

Hi, I switched to Public recently and since porting my phone number from previous provider, I have been unable to send or receive SMS or iMessages. Support has “reset my network settings” but nothing has changed. I have restarted the phone multiple t...

Resolved! Payment error

Hi, I was signing up and my payment went through and then there was an error saying the payment went through but I can not proceed to finish

Billing problem

On Oct. 20, 2024 I was billed $126.00 to my credit card. This was not the normal monthly payment of $35.70 that was billed Oct. 7 and again on Nov. 6. I have no idea what this charge is for and I certainly did not authorize it. I am also having a pro...

Locked sim card

I had to replace my phone so I moved the sim card to the new phone and it tells me that it is locked. I don't know how to resolve this.

My Wife and Son , are going to Jamaica,, is there a plan??

as in the header ,,, My Wife and Son, are going to Jamaica, next month and would like to keep in touch me me,, the Father and HusbandIs there a plan for Minutes to talk and or Data to send Pics, and maybe FaceTime???Any suggestions welcome

Overpaid and account on hold

Hi, On July 10th I was charged $32, I upgraded my plan on July 13th and was charged full $37 rather than the difference of $5. I would like that credited to my account. I’ve been billed every month since then, rather than correcting the error. My ac...

Can't log into my account

I'm trying to log into my account, I have multiple emails, and I'm not sure which one I used, I tried the forget email option, but I didn't get an email in any of my emails. How can I find out which email I used?

pin?

I never said a four digit pin to begin with never mind how do I reset it or obtain it

iphone to android not working

it seems the people i cant text or call all have android phones and mine is an iphone. those contacts that have iphone i can text and call no problem

Resolved! PUK Number

Hi there! Could the support agent help me out with getting my PUK number since my SIM is locked? Thank you!

What new phone technology trends should we keep an eye on?

Re: Login to my account

I have problems with calls

Can't access my voicemail or make calls while in USA even with it included in my plan.

I'm currently in the US on vacation and I need to listen to an important voicemail but I can't access it or make calls. I already have Canada/USA calling included in my plan and the data works fine (I already turned on roaming). Any suggestions? For ...

Resolved! Re: USA Roaming Review

Thanks for sharing this USA update @kb_mv I’m a brand new PM customer ($36/50GB Canada-USA 5G plan) and bought for the USA service. By reading the other comments it look like I have to find out if my iPhone 11 is VoLTE whitelisted. Is there a help a...

Resolved! new plan

I scheduled a plan change on renewal but I logged in and still see my old plan. Did I do anything wrong?

I cannot send photo attachments

HiI have seen that some people have had a similar problem but I have just upgraded my phone and I am having this problem. I am not sure whether it is my settings or the public mobility system. I would be interested in what areas I might investigate...

Resolved! Cant Start using my Number -

I have paid for the plan but on the step 4 for there was an error and it says contact support team but support team is not there. There is just an AI boat and which asked me to put this message on community Possiblly as supporting and can reach me...

Re: Where to buy used phones...?

Hi,Where are the retailers please?

Resolved! SIM

New customer. When do I change my sim over? Text not getting through, I’m cut off. Help!

Login

Public mobile just cut me off with no warning today. My credit card was stolen, so my account couldn't be automatically deducted. Now I'm trying to login and pay, but it won't let me login and then tells me I've tried too many times, so I have to wai...

Resolved! a very low subscription

Hi, I want to visit my hometown and stay there for three months, so I prefer to reduce my subscription amount and return to my current plan after I return to Canada. However, I can't find a cheap subscription ( for example, $15 or less) in the list; ...

My mobile data is not working.

my mobile data is not working. I am using Samsung s24fe. I already have tried switching off my device, turning on-off aeroplane mode, resetting mobile data and refilling APN settings.I have full mobile data on my account. There is no data limit set o...

Phone number does not transfer to public moble

Hi there, I've requested transfer number from rogers to public mobile last month, I thougth it was transferred successfully then, but then I realized the number did not transfer. I got an text saying somehting '... Looks like you entered an incorrec...

Resolved! How long to get service back after updating expired payment method?

Noticed my service wasn't working this morning, then forgot today is my payment day and I got a new CC and forgot to update. I updated my subscription with my new CC and everything's good, but it's been about 2 hours and I still don't have service. R...

Resolved! 4G 20 GB for $30/month

Does 4G 20 GB for $30/month include making a call from the US as well? or do I need a separate roaming plan?

SMS recently not sending intermittently

Both my wife and I are on Public Mobile and are getting quite a few texts not going through even though the recipients are recieving.Support is saying that it is a coverage issue, but, this only started

Can’t Login

I’ve been a customer for 1 month and trying to transfer my eSIM to a new device but can’t login. System thinks I’m a new customer and new to activate again. I just paid so I’m not paying again. Can’t login and can’t get support through logging in. Ne...

Resolved! Traveling to US

Do current Canada / Us plans include roaming and data when travelling to US?

Phones

I have a few questions please! 1. I added data twice this year on my phone and the payment came out of my account but I did not receive the data! Very frustrating. Why is this happening? I am afraid to do it ever again as I’ve already lost over $30 a...

Switch

Is it worth it to switch to this Public Mobile? I’m with Sasktel right now and I’m paying the arm and the leg for 30 gigs. I don’t go to the states often, but I do have a cruise coming up in January. I’m just curious if it’s worth the switch

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