Community

Blocking spam

I get one of more calls a day from 647 344 4454, claiming to be Rogers.I've blocked it on my pixel. So it goes to voice mail. There is never a message.Is there no way to prevent that call from going to voice mail, or to have it auto deleted from voic...

No 5G on iPhone 12, only LTE?

Hi all, I am a new subscriber (a few hours ago). iPhone 12 Pro running iOS 18.2. Coverage map shows 5G for my area (Brighton, ON), but phone only connects to LTE. I set voice and data to "5G On" but that hasn’t had any effect. I cycled airplane mode ...

New eSIM required

Can’t log in to my account because eSIM did not work and not connected to the network..  2 step authentication can not be used

Doesn't Public Mobile support Wi-Fi calling? This is a feature available on all telecom companies!

Dear Customer Service,I am writing to report an issue I am experiencing with my recently activated phone number (ported from Fido). While I am able to make and receive voice calls, I am unable to activate the Wi-Fi calling feature on my device.I have...

New member

I just subscribed. I am trying to port my number. I got the message from my SMS and tried to reply back but none of the messages will go through. I cannot call them either. After the 90 mins they have sent me another text and I still cannot respond. ...

Boxing Week: Frustration

I was able to sign up to the $35 Boxing Week price as an existing user. My wife isn't, I guess since her current plan is $1 more. The chatbot says the offers should be available to existing accounts. A PM representative messaged my wife saying it's o...

My Account

Why isn’t the $29 20Gb plan available to select under the Change My Subscription?

Trying to get the Canada USA Mexico 75G boxing day deal

Currently on the $40 75G Canada USA deal ..   if I downgrade to a $30 plan immediately will that activate my renewal for the $35 75G Canada USA Mexico Boxing  Day offer ?  which I could then sign up for either immediately  or wait for renewal date . ...

$23/mo 6GB data plus 100 monthly long-distance mins avail to existing users

Below reply from Public Mobile Chat box CSA (dd Dec 30 4:48pm PST) stating the subject plan avail to existing users as well.///quote///Here is the most relevant information I found for you. Hope this helps!The $23/mo plan with 6GB data and 100 monthl...

Can't log in.

I got an email saying I had successfuly transfered my number. The number shown is not correct however and now I'm not longer getting the six digit code sent to me and I can't log in to change the number.

Esim sos signal

only sos signal after activating esim what will i do?

Refund eSIM charge

Hi there, upon activating my account I had issues with no service as per the FAQs I deleted it and I couldn’t re-download it. I was having issues hearing back from somebody that I opted to pay for another ESIM. I finally got service, but could you pl...

Current Member: going from iPhone 11 to Iphone 16 Pro -- Sim / eSim?

Hello all,I am a current member going from iPhone 11 to iPhone 16 Pro.  I went to switch my Sim card over and it does not fit.  Can you confirm this please?  So am I to do the eSim thing now?  Is the process for the eSIm the following: If you're logg...

redemption did not work

Hi,I redeemed 15 points for $15 bill credit three times last year on Feb 23, and June 24 2024 (twice). The points were reduced from my rewards,  but I did not receive any bill credits. I was still charged the same amount as my subscribed plan from my...

No network can receive texts but not phone calls

Can't connect to new account

Hi,I am trying to setup a new account under a different email adress for my son. The account is already created and I already paid the first monthly subscription but now I am trying to log back in to select the phone number that will be associated wi...

Trying to Set up new Sim

Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's s...

Unable to receive calls/texts

Hello, I just got my sim from Public and I did the required steps such as cancelling my old service providers and putting in my new sim. I can make calls but I cannot receive calls(it goes straight to voicemail) and I cannot receive texts either. Is ...

International calling

I just got the new deal for 35 per month that includes 1000 min per month of overseas. Does this include the Czech Republic. We have family there. 

Subscribed and paid but need to to cancel for a refund

Hello, Please help with the cancellation process and remove credit card info.

Taking forever to respond to my ticket

I submitted a ticket yesterday asking for my puk code. I heard nothing back. Submitted another one today at day 12pm.Still have not heard anything as of yet. Do they always take this long to resolve an issue?

RCS when roaming

Let's say I'm in Europe where PM roaming is not available.  If I'm on Wifi, can I send to and receive from anyone worldwide if they have RCS enabled?  Will it work on Android and iPhone now?If so, would be nice if companies send 2FA RCS/SMS.  Of cour...

International minutes to pakistan and India

how you find that your eligible for 1000 international minutes and how much you used. 

1000 mo long-distance mins

Hello,When I sign up the current subscription, it has the 1000 mo. long-distance mins to China, Hong Kong ..... However, I don't see this in my current subscription.Does my current subscription has - 1000 mo. long-distance mins to China, Hong Kong, I...

Activating Black Friday SIM on Boxing Week Plan – Need Help!

Hey community,I recently purchased a SIM card during the Black Friday sale and just received it. I want to activate it, but I noticed there's a Boxing Week plan available now that offers more data for the same price.Is it possible to activate my SIM ...

Promo offers

Hello,I am extremely confused. Public Mobile has an offer right now for $29 Canada USA Mexico plan. Everybody in my immediate family and many of my friends are able to access this offer and have switched over. Unfortunately, it does not even show up ...