CS_Agent

[Jd5555]

Please help. Cannot port  fr koodo even though they have released it

[BKNS27]

@Jd5555 

The critical part of the porting is to reply to the text confirming Koodo confirming you are porting over to PM with the Koodo SIM in your phone. There is a 90 minute window for you to reply.

If you replied, the Koodo SIM will continue to work for about 2 hours. Once it stop working then power off the phone and switch the SIM and power back on.

If it still didn’t work then contact a CS_Agent to complete the porting process.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[slusagm]

that's a problem with the account setup.

was that physical sim or esim? Try reboot phone first, try Reset network

and ask PM to confirm the setup by ticket.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437