Explanation?

[foffe]

Disclaimer

• The change will take effect immediately. Please note that we cannot offer a refund or credit for any unused portion of the subscription, and your current promotions will no longer be valid.
• Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription.

I was looking to purchase add-on data and that message appeared. Can someone tell me what it means, especially: ''your current promotions will no longer be valid.''  Thanks

[foffe]

Thank you. 🙂

[Phil_Adelphus]

@foffe  Am I to understand that unused add-on data expires after 30 days of purchase? 

Yes if it is a purchased one for use in Canada.  15 days if for US roaming.  No if it was a bonus data add on such as we used to get at Christmas.

[foffe]

Hi,

Am I to understand that unused add-on data expires after 30 days of purchase? Thanks

PJ

[Phil_Adelphus]

@foffe  data add ons associated with you current subscription may become incompatible if you change your subscription.

This typically applies if you switch to a plan with unlimited data (I don't think there are any currently).  In that case the data add ons (they mean the bonus data add ons we were given at Christmas in the past) stay in the account but aren't usable until you switch back to a limited data plan.  This happened to me when I went from a fixed data bucket to an unlimited data bucket.

[hairbag1]

@foffe 

if you're considering purchasing a data add-on....it will have no affect on your current plan.  Remember that the in-Canada add-on data is only valid for 30 days from the time you buy it. If you want the US Roaming data add-on...that only lasts until you either use it up or 15 days runs out.

[HALIMACS · Accepted solution]

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@foffe wrote:

Disclaimer

• The change will take effect immediately. Please note that we cannot offer a refund or credit for any unused portion of the subscription, and your current promotions will no longer be valid.
• Additionally, data add-ons associated with your current subscription may become incompatible if you change your subscription.

I was looking to purchase add-on data and that message appeared. Can someone tell me what it means, especially: ''your current promotions will no longer be valid.''  Thanks

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Do you have any current promotions, @foffe ?

What this generally has meant (in the past), is if one is on a price-point plan which required a certain minimum monthly amount, then the user switched to a LOWER priced plan, any data bonus which may have been attributed to the higher priced activation plan might be removed or incompatible.

If you're not in that situation, no worries.

If you're unsure, ask the customer support agents.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.