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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Esim activation failed: number ported no service

I've signed up for the plan, tried to activate my e-sim, had Telus port my number (successful) but the sim activation failed.Tried multiple times to add using the QR code, get the error "unable to activate, contact provider". Tried removing all old e...

Can not downgrade plans or switch to a promo plan?

Hi All, Does anyone know why PM does not let you downgrade your plan or switch to a promo plan? Seems like a good way to loose customers by not letting you downgrade or to a promo plan.Thanks!

Resolved! Phone number transfer from voip.ms to public mobile

Account was activated and paid for this morning.Filled out transfer information in app as required.After 12 hours still no transfer and sim card has no number assigned to it.It is useless as a phone.No one to talk to here and no help available!No sta...

Resolved! Is there a way to keep my $13 plan?

I'm planning to port out from Public mobile, but is there a way I can keep the $13 grandfathered plan that I have right now on a different number? Like for example: I'm porting out the number that I'm currently using here to Freedom then I'd like to ...

Resolved! Account disappeared

Hello, I'm a long time public mobile customer and I've had an account for +3years at least. Recently I logged into my account and was made to re-subscribe to a new phone plan, lost all my benefits and lost my phone number. I'm trying to get those bac...

Resolved! No longer able to connect to network (voice or data)

My phone can no longer connect to the Public Mobile network, voice or data.I opened a ticket this morning, haven't heard back yet - am hoping they just need to reset my account on their end, or something like that. While I wait for them, thought I'd...

I can't use the data since i used Public.

My plan is supposed to have the data but i cant use it at all.

Resolved! Public mobile is sending a code to a different number

Hi, I'm trying to login , but when ots comes to the step to send a code, it get send to a different number that ends wiht "427" my number ends with "251"

Resolved! Can't log in

Unknown request failure. Had to make a garbage account to write this. Admin please message me as the USELESS bot just went in circles.

Need help transfering a phone number

I need help porting out my phone number as I am no longer using Public Mobile, but didn't get a transfer message. Please help.

Resolved! Added an add on for roaming talk, text and data. Data is not working

I added a talk/text/data roaming add on for the US. I can see the add on for my account on my dashboard but unfortunately, I am unable to access the network. I haven't tested text messages or calls but I have been unable to access the internet via da...

US coverage

I got US coverage, am in Anchorage, Alaska but I cannot go online, make calls or send texts. I get a message "not registered on network" how can I go online & make calls?

Switched to public mobile, everything works but texting?

I had switched over and ported my number all worked well. Can call and receive calls but cannot sent or receive texts.

Text not working

My text stopped working

New Point System?

I have been with Public Mobile since the very beginning. I am now lossing rewards (monthly savings from my bill) I had earned from being a long standing customer. How is this seriously justified? It is an insult. Will definitely be shopping around if...

Resolved! Does 5G with 100GB Data still provide unlimited data at slower speed?

I was planning to upgrade my subscription to $50/mth, 5G with 100GB Data today, however I noticed that plan no longer states "unlimited data" at slower speed (once your 100GB is consumed). Was that feature of the offer removed? If so, how do I go abo...

New to US Calling/Data

Hello,I signed up for the recently released (released approx. May 2024) $34/month plan.I had a question regarding the features of the plan, specifically the data and calling for USA.The plan includes:- 50 GB Data within Canada and the US at 5G speed-...

Wrong add-on purchase

Hi Public Mobile,I am a long time customer of yours. I recently purchased a regular Canadian data add-on instead of a US- Data Roaming data add-on on May 6th, 2024..Could I please get the Canadian data add-on purchase refunded?Thank you.

Can’t get in account made a new one ..help ###-###-####

Can’t get in old acc it was hacked so I made a new one and used my same phone number to sign in . Can you transfer it please

Downgrade plan

I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minute...

Does the US Canada plan include Voice mail and caller ID

Resolved! Data not working after getting new plan

My plan was upgraded today but it seems like mobile data isn't working. Data is on and nowhere near finished. I have a Huawei Mate 20 Pro.Thanks!

Price changes

Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?

Resolved! overcharged

Hi There, I have been overcharged, My regular monthly payments are $19 after deducting the rewards but this time it was $26.25. I don't know why? Maybe the rewards were not applied this time. Please fix this ASAP.

Resolved! Transfer Re-initiate

Hello,I transfer from freedom mobile to public today. I received the message from freedom to reply YES within 90 minutes to the message if I want to finish the transfer. If I don't reply within 90 minutes, the transfer will be canceled. I failed to r...

How to cancel my current plan with the ESIM

I need help to cancel the eSIM option and get my refund for the current plan

Can’t make a phone call

I only can receive the phone call message, but I can’t call the same number back as it continue has error message: your phone is not activate on the network. Anyone knows why? Thanks

Moto G Stylus 5G 2022 (Android 12) - Traveling in USA T-Mobile resetting SIM

I have the $34 plan with unlimited USA data roaming. And I am traveling in Boston right now. When I go to "Network & Internet", I see the "Calls & SMS" cycle between "SIM 1 (Temporarily unavailable)", "Public Mobile", and "Public Mobile (Temporarily ...

I am tranfer my old phone number to public , Old service is shut down, but public service no service

My koodo service is closed and my last step to active Publice service is not copmpleted because they ask my put 6 number code to confirm is me. "Confirm Your Identity""You are logging in from an unknown device to confirm it's you , enter 6-digit code...

Resolved! Quitting PM

I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my exis...

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