Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m very frustrated I just bought two $5 vouchers. I owe $5.65 (there’s $20 in my account) thinking if I buy $10 worth because the denominations were five dollars each that it would cover what I owe, so why are they not working. And I’m entering the ...
This is crazy I do try to. Pay with voucher and iwant to change payment method please some one I don't Sat payment options
Hi upon checking my bank transactions I was double charged as of today. My previous plan was 40cad - 20gb monthly since last year upto May. And as of June 2024 they offered me a 40cad - 75gb plan and i registered for it. and for my July renewal it do...
I'm trying to activate my old plan and cancel my old one. At step 6, "activate", the app came back with a page that just says "subscription not activated" and to get support. All other functions of the app are blocked. What do I do?
my june bill is$16.80 whereas Jan-May deduction is $12.32 each monthplease clarify the reason.thanks a lot
My old phone with Pub Mob stolen. Have purchased new phone, inserted new Pub Mob sim card. How activate?Want to keep same plan and phone no. Stolen phone has been erased.
How can I stop notifications for particular topic?I am getting notification for particular topic (in lounge) I am NOT interested anymore to follow/read. I checked my settings but cannot figure put what to deselect in order to stop those notifications...
Suddenly my phone won't work. I get this message. '' NOT REGISTERED ON NETWORK ''. I checked my account and all payments are up to date, everything is good... But no
Hi my number is +xxxxxxxxxxxxxxxxxxxxxxxxxwhy dnt I have service.
How many I speak or chat with a Human customer service agent..thank you
I recently changed my plan to 75 data with unlimited minutes Canada and USA wide but when I make a phone call in USA the phone system says " your call cannot be completed since you have used up all your minutes " confused any one can explain me pleas...
Hello. When I logon to my account, I have two options 1) log on 2 ) Resume activation of the account. I do not have a e-sim and my phone does not support e-sim. I would like to keep my existing number with physical SIM.Can someone disable the half-f...
My phone vortex HD65 is not accepting sim card
Hi I have 3GB data left on loyalty bonus which is expiring in 50 days.(Early August)I am also on 90 days subscription expiring in September.However my data consumption is being applied to my subscription first although it is expiring later thank bonu...
Please submit a request to Fido to port my number xxxxxxxxxxxxxxxxxxxxxxThey have opened the access for 72 hours
My data usage last month( May 25 to june 25 )was 22gb/50 gb . Now I paid for new month ( june26 to July 26 ) but the data usage still 22gb/50 gb , why ? It should be 0 gb/ 50 gb .
I am considering switching to public but I will be travelling outside the country and will only need to activate the service on August 16th when I am back in Canada. Can I order the physical sim today (June 26th) but only proceed with activation on A...
Just signed up for the Canada US plan what carriers does Public use in the US and does the phone automatically select these carriers when in US
How does one activate a PM sim card installed in a flip phone that cannot download/run the PM activation APP?In my case I have been using an Easyphone 4g voLTE flip phone with Telus & Bell, which works just fine. Thanks!
Data works phone doesn't new phone first time on public
My monthly public mobile subscription increased on May 24 2024 from CADS 21.28 to CAD 28. Why did this occur
I was in the Vancouver, BC, Canada airport today morning and going to USA. I wanted to purchase US data package but by mistake bought Canada wide adds on data 15 dollar/1 GB. I really don’t need to buy extra Canada wise data as I have few GB data in ...
I only get calls from other mobile phones.Anyone else experiencing this?
see the picture, doesn’t make any sense to me. I should have a cheaper current plan.
Hi, Have been a client for 5 years and with the new program I can’t even pay with credit card with enough funds, just says sorry we couldn’t take your payment. If not looks like it’s registered, can’t even private message anyone any more. Helppp
How can I solve this , I have been told it’s my provider. Does not even show that a call was missed. Phone is a samsu
I have the following planWhen I call a USA number, I get the message saying that I have used all my minutes. However, I should have unlimited minutes. The area code starts with 314 (St. Louis) and is not on the list of area code, city code combinat...
I'm transferring from Freedom to Public, and when transferring my old number I received a text that says:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect account number. Someone from our team...
Hello,I changed my plan the day before it would renew to a cheaper plan. However, this seems to have been ignored and I was charged the cost of my old plan and then received the difference as funds. It's like the change was acknowledged but only aft...
