[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Enter the wrong phone number
I entered the wrong phone number while registering my SIM cardSo I cannot get EverSafe ID
Resolved! Current offering
Hi everyone. I currently have 4 accounts / phone lines through PM. The oldest since 2017. [Wife, daughter19, daughter19, and most recently Mine-swapped over after 8 years at Koodo]My plan is the most expensive, but it isn't being offered the same ”sa...
Resolved! Clarification Needed: CAN-USA-MEX "Unlimited Text & Picture Messaging.
I'm looking for information regarding CAN-USA-MEX plans offering "unlimited international text and picture messaging." Can anyone confirm, based on personal experience or other reliable sources, whether this unlimited messaging applies within all thr...
Account setup issue
Is there a technical support available? Having an issue with account set up
Texting
I cannot send text messages to android (non iPhone) users. I can receive but not send. any suggestions?
Nightmare
Hi, I am having a nightmare setting up public. I have an iPhone 13. Transfer of eSIM from Koodo failed. After much back and forth with rep he suggested I purchase a real sim. He said after that is set up then I can get eSIM porting my number. I have ...
Transfering my number from vigin mobil to public mobile
Transfering my number from virgin mobil tu public mobil i am struckedVirgin mobil need that public mobil send another time the number transfer request to them. how we can comunicate public mobil to send another request to virgin mobil for number tran...
Regarding sim delivery
Hi, i applied public new connection services, i ordered online services so sim card should be delivered at my address. And after sim card delivery i can start my public mobile services, but i didnt get sim card. How i can contact and track where is ...
Resolved! Roaming addon still needed on CAD USA MEX plan?
I just subscribed to the 20GB Data within Canada, the US and Mexico at 5G Speed' 5G Speed' up to 250mbps + Unlimited Canada, US and Mexico wide minutes and messaging plus unlimited international text and picture messaging.Do I still need to buy an ad...
Resolved! Invoice
I need a copy of my invoice but I am unable to log in to My Account. How can I get a bill ?
Resolved! Downloading invoice with full address on it
I want to download invoice with my full address on it
sign into my account - no details of my account found
After signing in to my account, no detail of my account was found when I would like to renew my subscription. Can I talk to someone?
Outgoing calls and texts
I can’t make outgoing calls or send texts to some (not all) contacts
Resolved! Public points
How do I reactivate my public points?
Help please - Activation wasn't successful and cant receive sign in code
Hello! New here. I just transferred my number and it says activation was unsuccessful (something went wrong but didn't say what) now my phone is disabled and I can't receive the text with the code to sign in and I am at a loss for what to do and how ...
Resolved! US Canada plan
Hi all,Happy New Year. I have taken a USA Canada plan and wondering if roaming are extra charges or included in the plan? It says I can use the plan in US or Canada the same way which makes me think I don't need roaming?
Resolved! I see DATA count on my sms and phone calls
I posted about this in form of a ticket 3 days ago as it's concerning subject. I submitted another ticket prior to commencing this post be cause when I checked the copy of the post it wasn't showing although it stated my ticket was successfully proce...
Can I switch my network preference from 5G to 4G/LTE?
I just joined PM on a 5G plan. For potential potential battery saving and lower energy frequency waves (health), I would prefer to switch my preferred network type to 4G/LTE, however that option is greyed out (not available) for me. Is there any way ...
Resolved! SIM Card Issue: Can't Activate or Select Network
Hi everyone,I recently purchased a SIM card from Amazon, but I'm having trouble activating it.It seems like the SIM card has no data on it—my phone can't read it, and I’m unable to manually select a network.Has anyone else experienced this issue befo...
Resolved! How to contact support
My son is locked out of his account and I have no way to get help for him. How do I contact support?
Resolved! Porting number from previous service provider issue
Tried to port my number. It showed me on screen the line is active and for the porting I didn't get message to Say YES. When logging in says my service is active, and for logging in it says the 6 digit code sent to my phone. I donot receive any code ...
Resolved! My port request expired before I had a chance to submit it.
I didn't respond to the text with 90 mins and missed the window to port my number to Public Mobile. I've called Bell and they are telling me the port needs to be initiated from Public Mobile. How do I do this?
Resolved! Cobourg Ontario quality update
HiI recently signed up to PM, coming over from Rogers. I just wanted to let anyone know that the reception is very good in his area. We live in Cobourg but I work all around the outside area and the Bars are strong, and the call quality is clean. I w...
Cancel
Hi, I tried to just activate my sim card and I can't without installing an app. Won't do that. Tried contacting customer support and it's a run-around of bots and "customer support agent" that can't do anything and now I'm sent to a "Community" for b...
Resolved! overcharge
re. account # xxxxxxxxxxxxxxxxxxxxxxxxxxxxOn jan 1, I've been charged $38.42 twice in error. How do I get the duplicate charge reversed?The system to address an overpayment is not user-friendly. Is there a dedicated email address or a live customer s...
Sim card
Since my sim card is mia can I change it to a e sim. Card?
Same Sim Card - New Phone?
Am I able to use my previous Public Mobile SIM card in a new phone for my son? The number I used for it was transferred to my new SIM. I assume that I can use the default phone number on this same old SIM?
Automatic Top-ups
My monthly "top-up" fee is $25 -- which is more than the plan I use. I plan to turn it off. I assume you can avoid the monthly top-up fee if you choose a 90 day plan. But does anyone know how to select 90 day plans? I only see 30 day offerings.
Received Both SIMS for Two orders in separate packages. Not sure which SIM is for which account?
I had placed order for Two SIMS(s) with my two email addresses. Both orders have their own Account number in my emails when order placed. After receiving SIM(s), don't know , which SIM card belong to which order? Received the SIM card thru UPS and do...
Resolved! Weird activity and messages
Got a text saying my account is on hold due to payment issues. I log in to the app and it shows that my payment has already been processed, I have no balance, and I know for a fact that my credit card details have not changed. So I try to contact sup...
