Account

[RayPau]

Could you check our account, it looks as if someone else is using our account. There are a lot of numbers that aren’t recognizable and it seems as if they are using our data at the early morning. My husband couldn’t receive phone calls today, the phone would go on voicemail before the ringtone. Please contact us as early as possible, very concerned. We are on the verge of changing to another phone company.

[slusagm]

this is just the community but we can try helping

reboot the phone and reset network settings.  also test the sim card with another phone.

last, ask PM to refresh the account or confirm if any outage where you are.

   Just open ticket with PM using the Orange Chatbot icon on the lower right.  (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       

or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[colleeno]

@RayPau 

Public Mobile employees do not monitor this Community page. We are all customers like yourself. 

Public Mobile updates your data usage statistics twice per day – usually in the middle of the night. 

Do the phone numbers that you do not recognize end in 4001 (or 400x where x = any digit)? That is the number used to retrieve voicemail messages.

As for contacting a Public Mobile agent, you have to private message them through the website to @CS_Agent (envelope on the top right) or the “Support” tab on the app. You have to be logged into your account for either method.

[RayPau]

• What am I replying to?