Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I am just looking at my plan, and the way it reads I get data in the US, but I didn't think that was possible with any plans with PM. Here's a screenshot of my plan description. Also the footnote only mentions the data speeds and caps. thanks in...
My husband and I recently added roaming packages to our accounts, but they both failed. After many attempts to purchase the 15 day US talk/text bundle, he gave up and opened a ticket. After some back and forth with multiple agents, one discovered t...
I just bought a new sim and I'm trying to transfer my phone number from a prepaid account but the log in system is not working and I am unable to activate my sim.
I am not able to see any rewards on my rewards account. Its just blank page. Doesn't load any information. I am not sure how to redeem the points and meanwhile I am paying the full amount. Does the reward expire every month? PLease help/advise.
Hello,I finally received my SIM card from the mail and upon following the steps in the app, it said I need to submit a ticket for support. However, when I submit the ticket, it says there is an error and the ticket was not submitted.When I initially ...
Hello,I am writing to report a telephone connection problem in the Magdalen Islands. It appears to be impossible to reach certain numbers when the caller is located on the islands using a TELEBEC hardline (LIKE NPA-NXX 418-986)We have confirmed that ...
im not interested in this service i want my money back i cant put up with this bots please cancel everything and return my funds in bank ive been waiting way to long three weeks to get hooked im pissed at myself for changing from chatr. if im not ret...
My June bill was 39.95 and my May bill was 31.96. 20 G data 4g. My welcome reward was 5 and my other reward 1.75. Still this amounts to a 6$ increase and seems to cancel the advantage Public had when I first enrolled.A 29$ plan is offered with simi...
I have been paid for almost 3 days but still haven’t get my SIM card yet what should I do with it
Hi! Is there a way to know if a phone number has been used before? I recommended PM to a friend and she says that the "new" phone number she got has been used by someone else before. She can't set up WhatsApp because it says the number belongs to som...
@Public Mobile Customer Service I have mistakenly processed payments 3 times in a raw as I wasnt clear if the payment have went through.I purchased Add Ons : Data & Minutes . Please refund two payments and keep one.Please let me know asap.Thanks, Bil...
With new reward point system since May 2024, do I lose all old points or they will be converted? Previously I have total $8 monthly credit from loyalty/referrals over the years with Public Mobile, after May 2024 I see only a portion of these credit ...
bank stop payment by credit by mistake card is now working how do I make the payment
I've been a Public Mobile customer for many years now and had no issues until the last 6 months. We live in Port Moody, British Columbia and would like to remain a Public Mobile customer.I've even brought my wife and daughters over to Public but we ...
HelloI have a basic mobile plan with 100 Canada wide minutes. I see that PM is offering unlimited Canada wide minutes for the same price. But only for new activations.Can I cancel my current plan and sign on for this new plan where I can get unlimite...
My bill was increased this month. Why? I have made no changes.
I have two PM phones under my name, one for me and one for my daughter, each with it's own number, email, login, add-ons, payment cycle etc. Effectively they are two different accounts, but since they are both in my name I learned recently that rewar...
I created my account and it did not allow me to enter my full last name, I entered only one part of it, then when tried to make the subscription payment it did not work with any card, most probably because last name does not match with the name in th...
same thingcharged last week and again today after them changing my plan increasing my bill 2 months ago without my consentif they dont cancel this thievery im going elsewhere
I changed my phone plan and set the auto-renewal. However, it's charged my credit card double on my payment. How could I get back the double charge amount?? I can't find the remaining balance on my account. Please help
My phone number stoped working 10 months ago. And I did not do anything about it. Is there any way to get my phone number back at service. How can I get my phone number back and make it work again?
what can i do ? i am in in canada now
Hi it won't let me do anything I tried changing my credit card and it won't let me I called the 611 to try to get reconnected and it still won't let me it keeps going from one thing to another then I try to change the subscription and it won't let me...
I’m having issue with the eSIM activation, I can only use wifi-calling since I live where we have no cell service. who can turn wifi-calling "on" on your end so I can receive SMS texts messages via wifi-calling?thx
Hi, My phone was misplaced or stolen, and now I can't log into my account to cancel my subscription. When I get into my account, it wants me to set up an account again. cant seem to talk to anyone and every answr i get is go into your account and can...
For a few weeks now I am unable to get signal inside my house or inside my car. This never used to happen and I thought it was my phone. So I bought a new phone and it still happening. My husband is also having similar issues. we have been with publi...
On the Public Mobile website I noticed a plan that seems to have 3 GB/month (https://subscribe.publicmobile.ca/en/on/activation/plans/3GB-4Gspeed3). Out of curiosity I took a look in my account and noticed that if I were to switch to the "same" plan ...
Hi there. Hope you are well.I need some urgent assistance with resetting my other account. I cannot sign in or reset my password.Regards,Quinshin
How can I add another cell phone to my account?
Hi everyone,I have the $34 50GB Canada-USA plan since Black Friday 2023, and I'm currently in New York City, USA. Unfortunately, I can't use my data and my reception is extremely spotty, making it practically unusable.I've read through all the answer...
