Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
This confuses me. I have a credit on my account so I will owe only $20 on my renewal date. That's $22.60 after tax. We can't top up with credit cards where I am. But if I go and buy a $20 voucher at the store, it's taxed. So I pay $22.60 for the vouc...
Hi, I forgot the email I was using for this account and can’t login. So I signed up under a new email and new password but how do I go into my account now? The account that is linked to my phone number
is said said something about someone may be trying to access to change my details. But i can't log in no matter what i do, i've reset the password, talked to the chatbot, now i've sent a message to cs_agent i think it was if that's how i even contact...
I have a phone plan with 1GB of data and I have fully used it up for this month. If I accidentally use more or turn on my data will I get charged more or does the data just not work till the plan renews for next month?
DisclaimerThe change will take effect immediately. Please note that we cannot offer a refund or credit for any unused portion of the subscription, and your current promotions will no longer be valid.Additionally, data add-ons associated with your cur...
My current phone number is 902 which I ported from another carrier when I opened the PM account a few years back. I need to port in a 416 number (bell prepaid) in the next few days.Any difficulty when porting from bell preapid?Would it be an issue if...
Hi my phone doesn't receive network signal I have red me not 12 pro 5g it was work until Feb 6th and to day no signal I put the sim card in another phone is work?
hi,it has been happened from today,i can't calling and received a call,but i can Send message and use the date.When i calling somebody my phone just like no response and then showing there is no signal
Greetings all, I switched my phone last Monday. And it still isn’t working at 100% My data works but most texts aren’t going through and I can only call one number. Seems like I’m receiving all incoming calls. I also went to the states the day afte...
I have public mobile account but during the process to transferring my phone number I got messaged that my previous service provider's account number was incorrect . I was to receive a call back but it never happened. I cannot get back to try to re e...
I need to look at the last 2 invoices/bills. I ported over my phone number and used rewards to pay off a portion of the balance. I don't remember if I got emails or if I deleted them.If I login to my PM account, it asks to start a new activation and ...
Hey so my phone keeps telling me to sign into network. My subscription is active and i can sometimes make calls and text but for the last week at least my network hasn't been working properly. Same with my data it does not want to work. I have turned...
How can I contact customer service, I don't see any way to contact customer service to add $10 referral code and it doesn't allow me to add it. I also tried to create a ticket but it doesn't even let me submit and throws an error. Looks like the prev...
