Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I signed up for Public today, and to my surprise, while the payment process went smoothly, I encountered an issue when trying to log in through the iPhone app—it simply doesn’t work. There are numerous complaints online about this problem, and ...
Hello,On Jan 10th, I switched from Telus to Public Mobile with an e-SIM bought the same day. I worked well. The issue I was misinformed by someone from Telus who told I could switch to another provider before Telus my bring it back new device.... Whe...
My text, data, and phone service have not worked for over 24 hours. A question:What email address should I use to contact customer service to make a complaint.
How to transfer E SIM with my previous provider to Public E SIM? Doesn't seem to be switching correctly
I changed my subscription on Dec. should be getting 50 gigs. Paying $35 a month for 50 gigs. When I check my account usage it still shows 15 gigs but has not been updated since Dec 2???im paying for 50 gigs but accou t still shows 15 gigs a mont...
Does the current $29 Canada-US-Mexico plan include data/call usage in the Bahamas? or would you have to pay for roaming for usage? TIA
SOS I am in need of Mins to get calls and text for work. I ran out today. I didn't get many hours over Xmas break at work. My last pay was not good. I have 5 reward points points. Help!
Everything has been done, the account is live, the number is transferred, the SIM card is in and noted in the profile by exact number. I've turned phone off and on again. However, the phone still says "No Service" because apparently it has not be "ac...
Hi,I have been charged 4 times since Nov. could you please review my account charges? I switched plan early this month but shouldn’t be charged 4 times. Thank you.
My spouse signed up three phones on pm last week. Can I get refer a friend points after the fact.?
HI All, this is an active issue since yesterday. I don't see any one mentioned yet, so hear you areDegradation of wireless voice services nationally, it impacts inbound calls:https://www.telus.com/en/ab/outages
I have two accounts - two phones both esims no network (well shows we have network) but incoming calls do not work.Had a postpaid sim around and tested in both phones (to confirm it isnt a setting issue) and naturally it worked right away. So seems t...
I started a transfer of phone number from Koodo for a household phone. The transfer and new physical sim card was interrupted (waiting for the approval from Koodo) because of nighttime screentime blocks on that phone. Next morning the Public account ...
We are going to Mexico for a month and the Can/ Mexico plan looks good.Has anyone had any problems with it?I have read that you can not downgrade from this plan although there is nothing comparable available?
Hello I've been trying to make a payment to reactivate my account but after the log in , it doesn't show my account information and payment tab in order to make a payment.My account has been deactivated for less than 3 months.Any help will be appreci...
hi Flavius, my mobile ###-###-#### , email address ****®***.***
I am trying to access my online account, but it wants me to go through the signup process again
I want to port out my number ########## to my freedom.mobile. I am not able to receive the port out text message to authorize the number port out.I you want publicmobile manually authorize the port out the number into my Freedom MobileThank youPo...
Hi,I traveled to another country a few months ago and decided to suspend my subscription for 90 days. This morning, I tried to renew my subscription as the 90-day limit is almost up (I want to keep my phone number because I know I might lose it after...
Been a customer for years and now my service isnt working when I paid with a voucher. need someone to activate my account
Hi do I need to renew my subscription on PM to get esim
I ported over a secondary number and realized it wiped out my primary line. How do I get this back?@Members
I'm trying to activate my account and want to transfer my Rogers cell number. The last step is the Authorization for Transfer says "I authorize the transfer of my phone number to Public Mobile and the cancellation of my account with my previous serv...
not able to get past this error message even though ive paid for subscription twice
Just signed up and my data is not working
I'm going out of the country for a month. To receive missed calls and texts when I turn my phone back on, should I keep my subscription active rather than pausing it? I assume that if you pause your phone service, you won't receive or save any of tho...
I signed up with a referral code but do not see the $10 credit. How long does the credit take to pist to the account?
I received a new phone and lost my SIM card while transferring cards. How can I get an esim for my new phone
Hello, I am no longer with public mobile. I cannot access my old account. I need my phone bill invoices from January 2020- February of 2021 due to a CRA audit. Please help
