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A friend of mine has recently lost her sim card, she is trying to connect to her account to cancel the subscription but  everytime she enters the account she is met with an activation page. It is as if she never subcribed to a plan before. Has anybod...

I had referred two friends to public mobile and had loyalty rewards (3$/per month). I have lost all of it when I upgraded to the 34$/month 20G plan. How can I get those back? Thanks