My cellphone is broken.

[Granola09]

My cellphone is broken, and I can’t see 6 digits code to sign in. Are there any other way to receive  the code or log in my account?

And also, can I use the same SIM card when I got a new cellphone?

[dust2dust]

Did you click on resend code or didn't get code as suggested? If your phone has been enabled for volte and you know your voicemail password then you can also use that method. But the email would be easiest.

[Granola09]

After I fill in my email and password, I need to put 6 digits code. My cellphone is broken, don’t have a new phone yet and can’t see the code. Also any other option to receive the code.

[Hollister]

@Granola09 

Have the code resent to your email on the sign in page.

Yes, put sim in new unlocked phone and it will work.

[hTideGnow · Accepted solution]

HI @Granola09 

yes, the same sim card can be used on the new phone.  So, if you have the new phone already, put it on and test it and you will get the 2FA code

If you don't get the 2FA code still, click "Didn't get the code" on that screen and they try Send email option to get the code using email