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No service. Except text

Jack19
Great Neighbour / Super Voisin

Hello. After trying to place a call, recorded message says no minutes left.  Checking account there are 48 of 100 remaining. Please help.  ( I rebooted phone and chec

4 REPLIES 4

BKNS27
Mayor / Maire

@Jack19 

When you are on your account. Click on the circular arrow to refresh the account page to update your current outgo calls.

HALIMACS
Mayor / Maire

@Jack19 

when signed into the self-serve site, tap those little refresher icons to get an up-to-date version of the page

also, are you able to receive incoming calls and text in and out

Phil_Adelphus
Mayor / Maire

@Jack19   Are you calling a Canadian number?

hTideGnow
Mayor / Maire

HI @Jack19 

maybe browser cache and you are not getting the correct minute count

Please use Incognito/Private/Secret mode to login My Account and check again

if you really used up your minutes, you will have to buy extra minutes to continue

or you can use VoIP app to make calls as a free solution

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