Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It seems that you try to take the money before the due date this has happened so many times to me I’m a little pissed right now
Can anyone shed some light if I want to take my public mobile sim to the UK for a week?
I would like to transfer from my Mom’s email to my email, and I was told I had to create my own personal community account in order to do so, so I have now.
I've unsuccessfully tried to add an "Add-On" to my account, funds were added, I got the "Success" notification, but the add-on isn't showing up in my account (nor is it working, obviously). I'm at a loss to figure out where the issue might be?
There would be a lot less anxiety and complaints and inquiries and it would be a lot more professional instead of seeming like a college startup the way it does. Even the chat feature isn't covered in the scheduled time frame. I can be chill about ...
I am trying to request copies of my call history for legal reasons. I have sent the moderator 5 emails to no avail. HELP! HELP! HELP!
Is I’m card just stopped working in all devices just shows up and no SIM card in device
I am receiving Loyalty and Pre-authorization awards yet my wife on a separate account with a pre-authorization set up and joined the same day as I did. She also received these rewards for her account but they stopped in January when her bill increase...
I'm not great at remembering passwords. I signed up with Public Mobile with an email i no longer have access too. I need to sign into my account to change my credit card. When i use the self help portal i don't have the option to re-associate my acco...
Good Morning -I have read through a lot of the information on this subject, but am still not clear as to how to do this. My husband and I are going to Maui, Hawaii for our 50th anniversary and although we plan on being "disconnected" from our devices...
Would like to change providers and need to get permission to keep my number
Hi all I’m a newbie. I just activated my SIM card. I bought the 15 gb at 4G speed for $40 a month. On my phone it’s showing 2 bars and LTE. Is that normal? Shouldn’t it show 4G? Another dumb question. Where can I find my phone number on my cell? TIA
I'm in Abbotsford, BC and the network seems to be down. Calls and data not working. I can't sign in to Public Mobile either. Anyone facing a similar issue? Helpline not working either. Who should I contact and when will service be resumed?
It's really weird I got $15 plan for my daughter recently I noticed it's changed without my knowledge and I got charged $41 a month any body explain why?
Point Redemptions I decided to use points on an account to put towards an account reactivation by redeeming for a $15 bill credit. After asking customer support how long it would take for a redemption to occur (since it's mentioned it could take up ...
Where can I find app for public and I don't want to receive tex from my sim card for entering evry times.
I don't like receiving emails from community
How can I get points.
Can i get a phone call log on a particular date? For example on May 1, 2022? I want to see the incoming calls and out going
If we need more time in the USA than 15 days can we just pay another !5 .00 ?
Hi, I have my sim card and received text message activating my account - but I have received no e-mail from publicmobile confirming activation, and I have not received any text authorizing the port over from my previous number. It has been 2 hours - ...
my phone does not ring and goes straight to voice mail, i need an agent to contact me or I am cancelling my service with public. How can i get an agent to assist
I have placed an sim card online order, it has been two weeks but I still have not received anything, and I no longer have time to wait. How can I get it refund ?
I am a little confused that 20gig plans cost less then 15 gig plans. I'm sure I'm missing something. I'm fine with getting the $60 plan but I just can't see the difference between the 20 gig 4G and 15 gig 4G thanks
Why in order to send a massage to some numbers I need my data on and for other numbers I can send massages without it?I have the same issue with receiving massages.
I just got my simcard and im trying to activate it, on the payment screen i filled in my credit card info. But it doesn't work. The credit card is from europe but it's a visa so it should work right?
HiI have ordered sim card online at 23th January and I haven’t received it yet.There is not anything in canada post tracking, about it too. I need help about that.
I Joined last year and my phone was screwing up this Feb so I went to Walmart to buy another, the guy said I couldn't buy outright and had to go with another carrier. So I said what about Public Mobile and all the great humanists that helped me out, ...
I took my SIM card out of my old iphone and put it into my new iphone but it does not work. The phone recognizes the Public Mobile network but I cannot text or call. I have rebooted the phone, reset network settings, toggled airplane mode on and of...
Can you fix this problem already? Paying via Simon used to be the work around to accounting for rewards you *will get* with your upcoming renewal. now you can only add via my account or 611, which is fine if you'd allow us to do our own basic math, ...
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