Community

updated plan charged but not listed on my account

For a couple years up to recently, I've had the basic plan of 3G  $15/month plan.  With several discounts, it has been charged at $11.30 for a number of months on my VISA bill.A couple months ago, I upgraded to a 4G $19/month plan.  With several disc...

Where is account # found?

I don’t see the account # on app anywhere that the agent is asking for? 

Charged with Ontario taxes (13%) but I live in Alberta

My address in the system/on my account is Alberta but on my recent bill I noticed I was charged 13% (Ontario) tax. How do I request public mobile to adjust/fix this? @CS_Agent 

Cancel my subscription

I have an old email and phone so i can't log into my old account because I'm not getting the darn code on my phone which i don't have anymore in order to get into my account and turn off the darn auto pay. Can someone please help!!!

Mischarge

I’ve been charge 5.00 from my account this morning and I don’t know why, please I need a response 

Billed 15x last month

I’ve opened my credit card statement and was billed 15x by public mobile on it!!! I need this resolved immediately. the credit card fraud won’t do anything until I speak to public what happened! 

OVER CHARGING ME

Hello ,I am on the plan of 13.80 dollars monthly payment . But since the past months you are OVER charging me on my Mastercard.  My monthly payment  is  13.80 dollars. PLEASE STOP overcharging me .I want a full reimbursement of overcharging me . 

Friend Refferal

I was activating my sons phone, and couldn't find my friend code. Can someone help me add that to his account now?

My account

Why my monthly reward no longer applies ( auto payment, referral, loyalty)?

No network these days

Recently I got network connection issue. There is no data signal on the phone. I noticed that my plan got changed from $30 / month to $20 /month these days. Does this change cause the data issue? How to fix the problem?Thanks,

Data intermittant

PM customer for about 6 years, flawless service and very happy with it until now. Last week my phone's data stopped working. Text and phone worked, and I had bars, but no "4G" or "LTE" indicator where it usually is. Internet worked on wifi. The phone...

Phone does not work in US

I joined two months ago and this is the second time I went to the US and I did not have phone or data service. I have a plan for Canada, US service and I can not get in touch with technical support.  I opened a ticket and am waiting for support.  I p...

Switching plans

My current plan renews in 4 days. I would like to switch plans and pay now or on the renewal date, will I only be charged for the new plan then and also for the previous month or just the new plan?Anyone know? ThanksMichelle

Referral code

I recently signed up for public mobile but forgot to add referral code of my friend. How can I do it now ? 

Need advice about getting the best service out of my iphone 8 for local sailing trips

Right now I have a minimal phone/data plan which works when I am at home.  In fact I have plenty of data available. My plan is 3G.  On a recent trip I discovered that I could stream BBC but couldn't get downloads for podcasts or Libby.  I believe I h...

doesn't work with phones from China

I gave Public Mobile my credit card information but can't finish activation because my Chinese mobile won't load any Google apps. Will it continue to charge my credit card every month? No one to contact.

Plan Clarification

Hi there There seems to be various responses, so I'd like to hear from those who have called the US and have roamed in the US in the past few weeks with this plan.I'm contacting you for clarification on the following plan: Canada-US Only Plan for $34...

New Subscription- selecting phone number

HelloI would like to select the last four digits of my phone number when activating my new SIM. How can I do this? The only options showing are the randomly generated phone numbers. How can I select the last 4 digits? Thank you

Change plan at activation

My neighbour ordered a Sim card and plan in March and never recieved the Sim card.  he ended up ordering a Sim card from Amazon but he now wants the $29/40GB plan instead of the $34/50GB plan that he ordered. Can he choose it when activating the Sim ...

Eversafe verification going to new number! Activation wasn’t successful

Hello, I signed up for a new subscription plan and went through the steps to get a number. It prompted at the end with “activation failed”. I then tried logging in again through the app and it said “your account is associated with a number and subscr...

'Sorry, we’re not able to process this request at this time' Voucher error

Greetings All,I'm trying to enter two voucher numbers to my account and I keep getting a "Sorry, we’re not able to process this request at this time. Please try again later" error message.Is this common? How often should I need to wait before trying ...

Was it a mistake to sign up for this?

So far my experience has been really, really bad. Is Public mobile always like this?

No online help

I need public Mobile to contact me and change my card info

i want to transfer a koodo prepaid to public mobile please help