Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My subscription was not activated. I tried to go back and fix the steps, but the online application will not allow me to. I need to attempt back in July. I know have a charge on my credit card even though my subscription was not activated. I am unabl...
Hi there,I can not remember the email address that I signed up with so I can't login to my account to check my subscription. I want to call a public mobile agent. Is there a number someone can give me? Thank you.
Trying to activate a new line for my father and have done everything and I am on the last step which is to access the public mobile site on the app on his phone. I have entered his account name and password and the screen says checking your session ...
I haven’t used my sim card in a year. When I went to fun my account , the online system asked med to activate my sim card. When I add my sim card number, I get “sim card number invalid”.
Hi, I accidentally somehow locked my SIM & it's now telling me I need a PUK I was trying to open a ticket but keep going around in circles on the chat bot thing. Please help!Thank you in advance!
Hi,I'm trying to activate my New phone number, but whenever i'm asked to confirm full access I dont receive the text message. It seems like the phone number in general doesn't work because when my partner calls it rings on her end, but my phone doesn...
Hello,I switched my plan to Canada-US and now can't make or receive phone calls. Can you help with this?
Hello!I did not answer yes to my transfering sms from bell. It happened, because I did not have connection already.Could you, please, restart my transfering process?
My new phone will be arriving in 2-3 weeks, but I don't want to miss out on the offer thats going on right now. Is there a way to buy a plan/order an e-sim or physical sim so I can secure the offer and wait to put it on my phone?THANKS!!
I got a notification from public mobile saying: "Your services are on hold" I have paid without missing a month, why am I getting this message?
Resident of the same house for 8 yearsLast 1.5 years, I've had increasing issues completing a phone call without the receiver being unable to hear words/sentences, to the point where I can no longer complete phone calls. Now I do all my calling throu...
When I log in, it says my subscription is on hold. It says it expires today. I am on automated payment, and I see that my credit card has been charged today. When I click on " Pay Now and Resume Services", I see that I have available funds, and ask...
I logged on this morning and noticed a warning that my subscription is expiring? Does anyone know what I need to do? Payment went through this morning and my credit card is set up to automatically pay. I click "subscribe now", it says I owe $0, but ...
Tried to upgrade my subscription, supposed to happen last renewal date (August 18th) but so far no joy… I’m on 3G plan right now, wanted to move to 4G service as requested on August 15th to start on my renewal date, August 18th for $19.00 / month.
I can make phone calls but can't receive. The message is "you number is suspended".Any idea how to fix this?
This isn’t true it is impossible to make a payment via a new card through the phone only if it was registered through my account previously unfortunately buying a voucher card is the only way and it’s overpriced for a 40$ card it’s 52$ 30% tax on it ...
When I try to update my credit card, I'm getting, "Sorry, we’re not able to process this request at this time. Please try again later."Any ideas?
I know both my email and password and have gone through the process to change both. I then get a codesent to email but still can not log on.
I would like to talk to someone on a phone
My data is showing half used when I have just installed add on. And I got a text saying my data was used up and my phone was not working so I answered yes4 for 4GB ADD ON. now my phone says I still have almost half my 1GB left. What is going on. Don’...
I made a payment, it says on my bank statement the money was taken out but my account is still suspended and is still asking for the full payment. Anyone else have this issue or know how to fix it?
Hi, I signed up and paid for subscription on Aug 18 and set up the phone and SIM card today Aug 20. Now I am being told that my services are on hold. Can someone help me with this. Why is my Subscription Cycle Jul 21, 2024 - Aug 20, 2024 when I on...
I am currently being charged for three accounts. I only have two phones.
I was told today that public mobile got rid of their 90 day subscription?? Which is very convenient for me to save up to pay it every 3 months. How does this affect people who are currently on it? Will we lose this plan and get switched to something ...
I have an account with public mobile but when I logged in there was no account showing and it is asking me to subscribe. Please assist.
Hi, My online access has been suspended for 1 year - Does that mean I will not be able to port my phone number out? Just looking for help and options to retrieve my account number so i can leave Public Mobile. Please help
why is my account suspended if I have autopayments and a saved credit card on file?
I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on.
